Otava Status Page Status

Indianapolis (IN1) OTAVA Shared Cloud NSX Maintenance - 1/22/25

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 2025 - 00:00 EST

Scheduled - Start Time: 1/22/25 - 12:00 AM ET

End Time: 1/22/25 - 4:00 AM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to perform NSX configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 22, 2025 00:00-04:00 EST

Uptime over the past 90 days. View historical uptime.

AU1 - Austin, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

NV1 - Las Vegas, NV Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

IN1 - Indianapolis, IN Under Maintenance

OTAVA Shared Cloud Under Maintenance

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA DaaS Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MM1 - Flint, MI (Mid-Michigan) Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MD1 - Metro Detroit, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

AA2 - Ann Arbor, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

VA4 - Ashburn, VA Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA Enterprise VDI Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MA3 - Manchester, UK Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN1 - Denver, CO Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMWare Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA SD-WAN Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DAL1 - Dallas, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

PHX1 - Phoenix, AZ Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS Powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Colocation Services (Power, Cooling) Operational

Client Services Operational

90 days ago

100.0 % uptime

Today

OTAVA Support Portal (support.otava.com) Operational

OTPortal (portal.otava.com) Operational

OTAVA Support Phone System Operational

Operations Control Portal (OCP) Operational

OTAVA Partner Portal (partner.otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

OTAVA Website (otava.com) Operational

OTAVA Managed Endpoint Operational

OTAVA® Encore Portal Operational

90 days ago

100.0 % uptime

Today

OTAVA® Spotlight Portal Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OTAVA® Denver (DEN1) ISP Maintenance - 1/22/25 Jan 22, 2025 02:00-08:00 EST

Start Time: 1/22/25 - 2:00 AM ET

End Time: 1/22/25 - 8:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP engineers are performing maintenance to replace hardware.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 09, 2025 - 09:37 EST

Otava® Cloud Backup Infrastructure Patching - January (1/22/2025) Jan 22, 2025 02:00-14:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/22/2025 at 02:00 AM ET.
End Time: 1/22/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 10, 2025 - 05:09 EST

Indianapolis (IN1) and Mid-Michigan (MM1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 1/22/25 Jan 22, 2025 03:00-06:00 EST

Start Time: 1/22/25 - 3:00 AM ET

End Time: 1/22/25 - 6:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 08, 2025 - 10:59 EST

Denver (DEN1) -OTAVA® Cloud Connect (OCC) Service Disruption 1/22/25 Jan 22, 2025 13:00-14:00 EST

Service Impacting: Low - No impact to production systems,
Description: OTAVA® engineers are establishing a maintenance window to restart M365 Backup services.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 08, 2025 - 14:34 EST

WSUS Server Maintenance - 1/23/2025 Jan 23, 2025 02:00-09:00 EST

Start Time: 1/23/2025 - 02:00am EDT
End Time: 1/23/2025 - 09:00am EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 10, 2025 - 06:36 EST

Denver (DEN1), Phoenix (PHX1), and Dallas (DAL1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 1/23/25 Jan 23, 2025 03:00-07:00 EST

Start Time: 1/23/25 - 3:00 AM ET

End Time: 1/23/25 - 7:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 21, 2025 - 10:43 EST

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER January (1/28/2025) Jan 28, 2025 02:00-14:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/28/2025 at 02:00 AM ET.
End Time: 1/28/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 10, 2025 - 07:10 EST

OCC and OCB Infrastructure Patching - Phoenix January (1/29/2025) Jan 29, 2025 02:00-14:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/29/2025 at 02:00 AM ET.
End Time: 1/29/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 10, 2025 - 04:58 EST

OCC and OCB Infrastructure Patching - Dallas January (1/30/2025) Jan 30, 2025 02:00-14:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/30/2025 at 02:00 AM ET.
End Time: 1/30/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jan 10, 2025 - 05:01 EST

Past Incidents

Jan 22, 2025

Unresolved incident: Indianapolis (IN1) OTAVA Shared Cloud NSX Maintenance - 1/22/25.

Jan 21, 2025

Indianapolis (IN1) Critical Network Maintenance - 1/21/25

Completed - The scheduled maintenance has been completed.
Jan 21, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 EST

Scheduled - Start Time: 1/21/25 - 6:00 PM ET

End Time: 1/21/25 - 10:00 PM ET

Type: Equipment replacement

Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to a redundant device.

Description: OTAVA® network engineers are establishing a maintenance window to replace equipment in our routing infrastructure.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 21, 11:56 EST

OTAVA® Indianapolis (IN1) DRaaS powered by VMware Upgrade - 1/21/25

Completed - The scheduled maintenance has been completed.
Jan 21, 15:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:00 EST

Scheduled - Start Time: 1/21/25 - 12:00 PM ET

End Time: 1/21/25 - 3:00 PM ET

Service Impacting: Low - Replication will be disabled during the maintenance window. Once the upgrade is complete, site-to-site replication will automatically resume.

Description: OTAVA Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software to the latest major and minor release provided by VMware. The maintenance upgrade will provide performance improvements and software bug fixes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 16, 11:23 EST

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - January (1/21/2025)

Completed - The scheduled maintenance has been completed.
Jan 21, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 EST

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/21/2025 at 02:00 AM ET.
End Time: 1/21/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 05:07 EST

Austin (AU1) and Las Vegas (NV1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 1/21/25

Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:00 EST

Scheduled - Start Time: 1/21/25 - 3:00 AM ET

End Time: 1/21/25 - 6:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 8, 10:57 EST

Jan 20, 2025

OTMonitor Collectors Server Patching - January (1/20/2025)

Completed - The scheduled maintenance has been completed.
Jan 20, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 02:00 EST

Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 1/20/2025 at 02:00 AM ET.
End Time : 1/20/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 05:22 EST

Jan 19, 2025

No incidents reported.

Jan 18, 2025

Ann Arbor (AA2) to Indianapolis (IN1) & Mid-Michigan (MM) Network Connectivity Issue - 1/17/2025

Resolved - Description: The network connectivity issue between Ann Arbor (AA2) and Indianapolis (IN1) & Mid-Michigan (MM) regions has been resolved. Connectivity has been fully restored, and services are operating as expected.
Jan 18, 22:19 EST

Identified - Service Impacting: High - Some customers may experience network issues due to multiple fiber cuts.

Description: OTAVA® is aware of an issue affecting connectivity between our Ann Arbor (AA2) data center and Indianapolis (IN1) & Mid-Michigan (MM) . This issue is due to multiple fiber cuts. Our teams are actively working with providers to resolve the issue as quickly as possible.

If you have any questions or concerns regarding this issue, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 17, 15:24 EST

Jan 17, 2025

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) Maintenance - 1/17/25

Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:00 EST

Scheduled - Start Time: 1/17/25 - 10:00 AM ET

End Time: 1/17/25 - 11:00 AM ET

Service Impacting: Yes - During maintenance window all jobs will be stopped and the services turned off as engineers apply configuration changes.

Description: OTAVA® engineers are establishing a maintenance window to apply configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 15, 15:10 EST

Patching CW Automate VMs in Denver DEN1 vCenter - January 2025 - 1/17/2025

Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 EST

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 1/17/2025 at 02:00 AM ET.
End Time: 1/17/2025 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 04:50 EST

Jan 16, 2025

Las Vegas (NV1)- OTAVA® Cloud Backup Failure 1/13/2025

Resolved - This incident has been resolved.
Jan 16, 07:26 EST

Update - We are continuing to monitor for any further issues.
Jan 15, 16:15 EST

Monitoring - Our engineers have successfully resolved the issue, and we are currently monitoring the status to ensure everything remains stable.

If you have any further concerns or notice anything unusual, please don’t hesitate to reach out.
Jan 15, 16:15 EST

Update - OTAVA® engineers have identified the issue and are actively working on a resolution.
Jan 15, 15:50 EST

Identified - OTAVA® Engineers are currently investigating an issue with OTAVA Cloud Backups in the Las Vegas datacenter. We are actively working toward a resolution. OTAVA® will provide updates as they become available.
Jan 13, 16:46 EST

Jan 15, 2025

IN1/MM - DRaaS by VMWare replication disruption

Resolved - The issue has been resolved.
Jan 15, 18:07 EST

Investigating - Otava Engineers are currently investigating the issue. Otava will provide updates as they become available.

Impact: OTAVA Cloud DRaaS powered by VMWare between the IN1 and MM sites is currently not functioning. A severity 1 ticket has been opened with the product vendor. Replication from other sites is not impacted.
Jan 15, 17:04 EST

OTAVA® Indianapolis (IN1) DRaaS powered by VMware Upgrade - 1/15/25

Completed - The scheduled maintenance has been completed.
Jan 15, 16:30 EST

Update - End Time: 1/15/25 - 4:30 PM ET

Description: Extending Maintenance due to unforeseen circumstances.

Additional Estimated Downtime: 90 Minutes
Jan 15, 14:55 EST

Update - End Time: 1/15/25 - 3:00 PM ET

Description: Extending Maintenance due to unforeseen circumstances.

Additional Estimated Downtime: 1 hours
Jan 15, 13:50 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:00 EST

Scheduled - Start Time: 1/15/25 - 12:00 PM ET

End Time: 1/15/25 - 2:00 PM ET

Service Impacting: Low - Replication will be disabled for 1 hour during the maintenance window. Once the upgrade is complete, site-to-site replication will automatically resume.

Description: OTAVA Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software to the latest major and minor release provided by VMware. The maintenance upgrade will provide performance improvements and software bug fixes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 8, 16:07 EST

Jan 14, 2025

No incidents reported.

Jan 13, 2025

OTAVA® Mid-Michigan (MM1) DRaaS powered by VMware Upgrade - 1/13/25

Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:00 EST

Scheduled - Start Time: 1/13/25 - 12:00 PM ET

End Time: 1/13/25 - 2:00 PM ET

Service Impacting: Low - Replication will be disabled for 1 hour during the maintenance window. Once the upgrade is complete, site-to-site replication will automatically resume.

Description: OTAVA Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software to the latest major and minor release provided by VMware. The maintenance upgrade will provide performance improvements and software bug fixes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 8, 14:05 EST

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) Maintenance - 1/13/25

Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 EST

Scheduled - Start Time: 1/13/25 - 10:00 AM ET

End Time: 1/13/25 - 11:00 AM ET

Service Impacting: Yes - During maintenance window all jobs will be stopped and the services turned off as engineers apply configuration changes.

Description: OTAVA® engineers are establishing a maintenance window to apply configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 13:23 EST

Jan 12, 2025

Indianapolis (IN1) and Mid-Michigan (MM1) Storage Upgrade - 1/12/25

Completed - The scheduled maintenance has been completed.
Jan 12, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 12:00 EST

Scheduled - Start Time: 1/12/25 - 12:00 PM ET

End Time: 1/12/25 - 4:00 PM ET

Type: Firmware upgrade

Service Impacting: Low - No impact expected.

Description: OTAVA® engineers are establishing a maintenance window to perform firmware upgrades on the storage infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 14:32 EST

Jan 11, 2025

Indianapolis (IN1) and Mid-Michigan (MM1) Storage Upgrade - 1/11/25

Completed - The scheduled maintenance has been completed.
Jan 11, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 12:00 EST

Scheduled - Start Time: 1/11/25 - 12:00 PM ET

End Time: 1/11/25 - 4:00 PM ET

Type: Firmware upgrade

Service Impacting: Low - No impact expected.

Description: OTAVA® engineers are establishing a maintenance window to perform firmware upgrades on the storage infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 10, 14:30 EST

Jan 10, 2025

No incidents reported.

Jan 9, 2025

OTAVA® Encore Portal maintenance - 01/09/2025

Completed - The scheduled maintenance has been completed.
Jan 9, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 EST

Scheduled - OTAVA® Encore Portal.

Start Time: 01/09/2025 at 1:00pm ET
End Time: 01/09/2025 at 2:00pm ET

Type: Scheduled Maintenance.

Service Impacting: Yes, Intermittent throughout the maintenance window.

Description: OTAVA® Platform Development Team is establishing a maintenance window to perform application updates on our OTAVA® Encore Portal.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jan 3, 12:04 EST

Jan 8, 2025

No incidents reported.

Related