Mid-Michigan(MM1) - Internet Connectivity Degradation - 6/5/2026
Monitoring - Engineers have implemented a work-around that should prevent the issue from reoccurring. A permanent resolution is in progress.
Jun 08, 2026 - 18:51 EDT
Update - We are continuing to work on a fix for this issue.
Jun 08, 2026 - 15:20 EDT
Update - We are continuing to work on a fix for this issue.
Jun 08, 2026 - 14:49 EDT
Identified - OTAVA is working with our vendor to investigate this issue. We have enabled additional logging to support our troubleshooting efforts and will provide an update as our investigation progresses.
Jun 05, 2026 - 17:37 EDT
Update - We are continuing to monitor for any further issues.
Jun 05, 2026 - 17:37 EDT
Update - OTAVA engineers will be failing over to a secondary node at 5PM ET. Clients may experience downtime during the failover.
Jun 05, 2026 - 15:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results. OTAVA engineering is aware of the outages and will be providing updates as more information becomes available.
Jun 05, 2026 - 15:20 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Under Maintenance
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
99.88 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Zerto Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
98.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.97 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
99.88 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Indianapolis (IN1) UPS Preventative Maintenance - 6/10/26 Jun 10, 2026 08:00-17:00 EDT

Indianapolis (IN1) UPS Preventative Maintenance - 6/10/26

Start Time: 6/10/26 - 8:00 AM ET

End Time: 6/10/26 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 03, 2026 - 17:18 EDT

OTAVA® DRaaS powered by Zerto: code version upgrade, Denver (SW3) - 6/10/26 Jun 10, 2026 11:00-14:00 EDT

OTAVA® DRaaS powered by Zerto: code version upgrade, Denver (SW3) - 6/10/26

Start Time: 6/10/26 - 11:00 AM ET

End Time: 6/10/26 - 2:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Denver (SW3).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 28, 2026 - 13:23 EDT

Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 6/12/2026 Jun 12, 2026 02:00-08:00 EDT

Start Time: 6/12/2026 at 02:00 AM ET.
End Time: 6/12/2026 at 08:00 AM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 15:22 EDT

OTMonitor Collectors Server Patching - 6/15/2026 Jun 15, 2026 02:00-10:00 EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 6/15/2026 at 02:00 AM ET.
End Time : 6/15/2026 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 16:19 EDT

OTAVA® Cloud Backup Infrastructure Patching - 6/16/2026 Jun 16, 2026 02:00-14:00 EDT

Start Time: 6/16/2026 at 02:00 AM ET.
End Time: 6/16/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 16:08 EDT

NV1 - OTAVA® DRaaS powered by Veeam and Service Provider Console - Network Maintenance - 6/16/2026 Jun 16, 2026 12:00-16:00 EDT

Start Time: 06/16/2026 at 12:00 PM ET.
End Time: 06/16/2026 at 4:00 PM ET.

Type: Network Maintenance

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform maintenance on the network that backs OTAVA® DRaaS powered by Veeam (OCC) & Service Provider Console (VSPC) infrastructure.
This maintenance is required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Up to 1 hour.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 09, 2026 - 23:48 EDT

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 6/18/2026 Jun 18, 2026 02:00-14:00 EDT

Start Time: 6/18/2026 at 02:00 AM ET.
End Time: 6/18/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 15:53 EDT

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 6/23/2026 Jun 23, 2026 02:00-14:00 EDT

Start Time: 6/23/2026 at 02:00 AM ET.
End Time: 6/23/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 15:32 EDT

WSUS Server Maintenance - 6/23/2026 Jun 23, 2026 02:00-09:00 EDT

Start Time: 6/23/2026 - 02:00AM EDT
End Time: 6/23/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 16:23 EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 6/23/2026 Jun 23, 2026 02:00-14:00 EDT

Start Time: 6/23/2026 at 02:00 AM ET.
End Time: 6/23/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 02, 2026 - 15:28 EDT
Jun 10, 2026

No incidents reported today.

Jun 9, 2026
AU1 - OTAVA® DRaaS powered by Veeam and Service Provider Console - Network Maintenance - 6/9/2026
Completed - The scheduled maintenance has been completed.
Jun 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 EDT
Scheduled - Start Time: 06/09/2026 at 12:00 PM ET.
End Time: 06/09/2026 at 4:00 PM ET.

Type: Network Maintenance

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform maintenance on the network that backs OTAVA® DRaaS powered by Veeam (OCC) & Service Provider Console (VSPC) infrastructure.
This maintenance is required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Up to 1 hour.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 3, 00:13 EDT
Indianapolis (IN1) Electrical Systems Maintenance - 6/9/2026
Completed - The scheduled maintenance has been completed.
Jun 9, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 EDT
Scheduled - Indianapolis (IN1) Electrical Systems Maintenance - 6/9/2026

Start Time: 6/9/26 - 8:00 AM ET

End Time: 6/9/26 - 12:00 PM ET

Type: Electrical Systems Maintenance

Service Impacting: No - no impact is expected.

Description: OTAVA® vendors will be performing maintenance to a distribution panel to facilitate new breaker installation. Cooling redundancy will be reduced during this period.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 8, 13:17 EDT
Jun 8, 2026
OTAVA® DRaaS powered by Zerto: code version upgrade, Ashburn (VA4) and Phoenix (SW2) pClouds - 6/8/26
Completed - The scheduled maintenance has been completed.
Jun 8, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 EDT
Scheduled - OTAVA® DRaaS powered by Zerto: code version upgrade, Ashburn (VA4) and Phoenix (SW2) pClouds - 6/8/26
 
Start Time: 6/8/26 - 9:00 AM ET
 
End Time: 6/8/26 – 3:00 PM ET
 
Type: Code Upgrade
 
Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.
 
Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in the Ashburn (VA4) and Phoenix (SW2) pClouds.
 
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 28, 13:21 EDT
OTAVA® DPaaS Powered by Actifio Service Critical Maintenance (Reboot) - 6/8/2026
Completed - The scheduled maintenance has been completed.
Jun 8, 11:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:30 EDT
Scheduled - OTAVA® DPaaS Powered by Actifio Service Critical Maintenance (Reboot) - 6/8/2026

Start Time : 6/8/2026 - 11:30 AM ET

End Time : 6/8/2026 - 11:50 AM ET

Type: Critical reboot

Service Impacting: Yes – Jobs may fail but should automatically retry when the service is back online.

Description: OTAVA infrastructure engineers will be performing maintenance on the DPaaS backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of DPaaS backup operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Jun 8, 11:19 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Jun 4, 2026
OTAVA® DRaaS powered by Zerto: code version upgrade, Austin (SC1) and Las Vegas (W1) - 6/4/26
Completed - The scheduled maintenance has been completed.
Jun 4, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:00 EDT
Scheduled - OTAVA® DRaaS powered by Zerto: code version upgrade, Austin (SC1) and Las Vegas (W1) - 6/4/26

Start Time: 6/4/26 - 9:00 AM ET

End Time: 6/4/26 - 3:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Austin (SC1) and Las Vegas (W1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 12:20 EDT
OTAVA® Managed Endpoint (Automate) Maintenance – 6/4/2026
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:00 EDT
Scheduled - Start Time: 6/4/2026 at 02:00 AM ET.
End Time: 6/4/2026 at 10:00 AM ET.

Type: Scheduled Maintenance.

Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period.

Description: OTAVA® engineers will be performing maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 08:27 EDT
Indianapolis (IN1) - OTAVA® vCenter Certificates Replacement - 6/4/2026
Completed - The scheduled maintenance has been completed.
Jun 4, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 EDT
Scheduled - Start Time: 6/4/2026 - 3:00 AM EDT
End Time: 6/4/2026 - 9:00 AM EDT

Type: vCenter Certificates Update

Service Impacting: Low

Description: Otava engineers will be updating the vCenter VMCA Certificate in IN1-CORE & in1-vcenter-app-01.

Estimated Downtime: Maintenance will not disrupt running VMs, but VM management will be interrupted during the vCenter reboot

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 28, 10:02 EDT
Mid-Michigan(MM1) - Internet Connectivity Degradation - 6/3/2026
Resolved - This incident has been resolved.
Jun 4, 08:52 EDT
Monitoring - Engineers are currently monitoring network traffic for stability.
Jun 3, 17:34 EDT
Investigating - We are currently investigating this issue.
Jun 3, 17:29 EDT
VA4 - Ashburn Internet Circuit Maintenance - 06/04/2026
Completed - The scheduled maintenance has been completed.
Jun 4, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 21, 12:43 EDT
Scheduled - VA4 - Ashburn Internet Circuit Maintenance - 06/04/2026

Start Time: 06/04/2026 at 12:00 AM ET
End Time: 06/04/2026 at 6:00 AM ET

Type: Configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: OTAVA® network engineers and OTAVA® Internet provider are making configuration changes on the Internet circuit in VA4 - Ashburn.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 4, 00:00 EDT
Austin (AU1) Internet Circuit Maintenance - 06/04/2026
Completed - The scheduled maintenance has been completed.
Jun 4, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 EDT
Scheduled - Austin (AU1) Internet Circuit Maintenance - 06/04/2026

Start Time: 06/04/2026 at 12:00 ET
End Time: 06/04/2026 at 06:00 ET

Type: Configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: OTAVA® network engineers and OTAVA® Internet provider are making configuration changes on the Internet circuit in Austin (AU1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 12:39 EDT
Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 06/04/2026
Completed - The scheduled maintenance has been completed.
Jun 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:01 EDT
Scheduled - Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 06/04/2026

Start Time: 06/04/2026 at 12:00 ET
End Time: 06/04/2026 at 06:00 ET

Type: Configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: OTAVA® network engineers and OTAVA® Internet provider are making configuration changes on the transport circuit between Austin (AU1) to Ashburn (VA4) .

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 12:35 EDT
Jun 3, 2026
OTAVA® DRaaS powered by Zerto: code version upgrade, Indianapolis (NC1) and Mid-Michigan (NC2) - 6/3/26
Completed - The scheduled maintenance has been completed.
Jun 3, 18:00 EDT
Update - Scheduled maintenance is in progress.
Please note that the maintenance window has been extended until 6:00PM ET due to the newfound installation time required.
Jun 3, 12:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 EDT
Scheduled - OTAVA® DRaaS powered by Zerto: code version upgrade, Indianapolis (NC1) and Mid-Michigan (NC2) - 6/3/26

Start Time: 6/3/26 - 9:00 AM ET

End Time: 6/3/26 - 6:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Indianapolis (NC1) and Mid-Michigan (NC2), including pClouds in these sites.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 12:18 EDT
OTAVA® CloudStore Maintenance - 06/01/26 - 06/02/26
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 08:00 EDT
Scheduled - OTAVA® CloudStore Maintenance - 06/01/26 - 06/02/26

Start Time: 06/01/26 - 8:00 AM ET

End Time: 06/02/26- 5:00 PM ET

Service Impacting: Yes - Up to 4 seconds as traffic gracefully fails over to the redundant nodes.

Description: OTAVA® vendors will be conducting routine preventative maintenance on the CloudStore.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 28, 11:28 EDT
Jun 2, 2026
Indianapolis (IN1) OTAVA® infrastructure NSX-T Upgrade - 06/2/2026
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 09:00 EDT
Scheduled - Start Time: 06/02/2026 - 09:00 AM ET

End Time: 06/02/2026 - 7:00 PM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 09:28 EDT
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026
Resolved - This incident has been resolved. If you have any questions or concerns regarding your cloud connect backups or replications please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 2, 09:07 EDT
Update - At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.
May 29, 08:30 EDT
Update - We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.
May 28, 09:58 EDT
Identified - The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.
May 27, 16:28 EDT
Investigating - Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026

Service Impacting: Yes, jobs to Denver OCC may fail.

OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components.  Client jobs targeting DEN2 Cloud Connect may fail.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 10:39 EDT
Jun 1, 2026
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
OTAVA® CloudStore Maintenance - 05/26/26 - 05/29/2026
Completed - The scheduled maintenance has been completed.
May 29, 19:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:25 EDT
Scheduled - OTAVA® CloudStore Maintenance - 05/26/26 - 05/29/2026

Start Time: 5/26/26 - 8:00 AM ET

End Time: 5/29/26 - 5:00 PM ET

Type: Maintenance

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA vendors will be conducting maintenance on the OTAVA® CloudStore.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 12:30 EDT
May 28, 2026
Metro Detroit (MD1) Data Center Electrical System Generator Inspection and Load Bank Testing - 5/27/26-5/28/26
Completed - The scheduled maintenance has been completed.
May 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 EDT
Scheduled - Start Time: 5/27/26 - 8:00 AM ET
End Time: 5/28/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be performing routine maintenance on the backup generators at MD1.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems
May 15, 16:14 EDT
Flint (MM1) OTAVA® CloudStore Load Balancer Maintenance - 05/28/26
Completed - The scheduled maintenance has been completed.
May 28, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:00 EDT
Scheduled - Flint (MM1) OTAVA® CloudStore Load Balancer Maintenance - 05/28/26

Start Time: 5/28/26 - 1:00 PM ET

End Time: 5/28/26 - 4:00 PM ET

Service Impacting: Yes - Up to 5 seconds as traffic gracefully fails over to the secondary node.

Description: OTAVA vendors will be conducting maintenance on the OTAVA® CloudStore MM1 Load Balancer.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 26, 12:52 EDT
Indianapolis (IN1) OTAVA® infrastructure NSX-T Upgrade - 05/28/2026
Completed - The scheduled maintenance has been completed.
May 28, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 EDT
Scheduled - Indianapolis (IN1) OTAVA® infrastructure NSX-T Upgrade - 05/28/2026

Start Time: 05/28/2026 - 09:00 AM ET

End Time: 05/28/2026 - 12:00 AM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
May 22, 12:01 EDT
May 27, 2026
AU (AU-PUBVC2) - Host Failure - 5/27/2026
Resolved - This incident has been resolved.
May 27, 14:30 EDT
Identified - The OTAVA engineer identified the issue and is implementing the fix.
May 27, 11:17 EDT
Investigating - OTAVA Engineers are currently investigating this incident. OTAVA will provide updates as soon as they become available. Server performance in the AU-PUBVC2 environment may be degraded while engineers perform remediation tasks.
May 27, 09:25 EDT
Austin (SC1) OTAVA® DRaaS powered by Veeam (OCC) Service Critical Maintenance (Reboot) - 5/27/2026
Completed - The scheduled maintenance has been completed.
May 27, 11:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:52 EDT
Scheduled - Austin (SC1) OTAVA® DRaaS powered by Veeam (OCC) Service Critical Maintenance (Reboot) - 5/27/2026

Start Time : 5/27/2026 - 10:50 AM ET

End Time : 5/27/2026 - 11:20 AM ET

Type: Critical reboot

Service Impacting: Yes – Client jobs targeting Austin (SC1) Cloud Connect may fail, but should automatically retry when the service is back online.

Description: OTAVA infrastructure engineers will be performing maintenance on the SC1 Cloud Connect backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of Cloud Connect backup operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 10:51 EDT
OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 05/18/2026 - 05/27/2026
Completed - The scheduled maintenance has been completed.
May 27, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:07 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 20, 12:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 20, 11:36 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 20, 11:35 EDT
Scheduled - Start Time: 05/18/2026 at 00:00 AM ET.
End Time: 05/27/2026 at 11:59 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 6, 08:40 EDT
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 5/20/2026
Resolved - This incident has been resolved.
May 27, 10:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 16:38 EDT
Update - OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 13:15 EDT
Identified - Service Impacting: Yes , Customers will not be able to access VSPC.

OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com).  Clients may not be able to access the VSPC to manage or review backup jobs or services.   However, jobs will continue to run normally, as they do not rely on the VSPC to run.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 20, 16:36 EDT
OTAVA® Cloud Backup Infrastructure Patching - 05/26/2026
Completed - The scheduled maintenance has been completed.
May 27, 02:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 26, 13:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:00 EDT
Scheduled - Start Time: 05/26/2026 at 02:00 AM ET.
End Time: 05/26/2026 at 11:59 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 6, 08:25 EDT
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