Update - We are continuing to investigate this issue.
Nov 04, 2024 - 18:01 EST
Update - If you are experiencing issues with restoring items from Veeam Backup for Microsoft 365 please ensure you are on version 8.0.3.1073. If you are on an older version pleae update to 8.0.3.1073. If you are on a more recent version downgrade or wait till we have applied the build 8.0.4.29 which is scheduled.
Nov 04, 2024 - 18:00 EST
Investigating - Clients may be experiencing issues with self-restore functionality. Backups are not affected at this time. OTAVA® and vendor engineers are actively working to find a solution. Please contact OTAVA support for any restore requests.
Oct 24, 2024 - 09:56 EDT
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Degraded Performance
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Degraded Performance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Degraded Performance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
Client Services Operational
90 days ago
100.0 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Start Time: 11/13/24 - 8:00 AM ET
End Time: 11/13/24 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at the Metro Detroit data center.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
MD1 - Metro Detroit, MI - Building Systems

Posted on Oct 30, 2024 - 12:41 EDT
Start Time: 11/14/24 - 11:30 AM ET

End Time: 11/14/24 - 7:00 PM ET

Service Impacting: Yes - Temporary loss of connectivity to OCC and backup resources.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 04, 2024 - 16:51 EST
Start Time: 11/14/24 - 10:30 AM ET

End Time: 11/14/24 - 7:00 PM ET

Service Impacting: Yes - During maintenance window all jobs will be stopped and the services turned off as engineers apply a critical patch.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 04, 2024 - 16:49 EST
Start Time: 11/14/24 - 12:30 PM ET

End Time: 11/14/24 - 7:00 PM ET

Service Impacting: Yes - Temporary loss of connectivity to OCC and backup resources.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 04, 2024 - 16:54 EST
Start Time: 11/14/24 - 1:30 PM ET

End Time: 11/14/24 - 7:00 PM ET

Service Impacting: Yes - During maintenance window all jobs will be stopped and the services turned off as engineers apply a critical patch.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 04, 2024 - 16:55 EST
Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/15/2024 at 02:00 AM ET.
End Time: 11/15/2024 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 06:44 EDT
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 11/18/2024 at 02:00 AM ET.
End Time : 11/18/2024 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 07:16 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/19/2024 at 02:00 AM ET.
End Time: 11/19/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 08:53 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/20/2024 at 02:00 AM ET.
End Time: 11/20/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 06:54 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/21/2024 at 02:00 AM ET.
End Time: 11/21/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 07:10 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/26/2024 at 02:00 AM ET.
End Time: 11/26/2024 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 07:12 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/27/2024 at 02:00 AM ET.
End Time: 11/27/2024 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 07:14 EDT
Start Time: 12/05/2024 - 02:00am EDT
End Time: 12/05/2024 - 09:00am EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 31, 2024 - 07:31 EDT
Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 EST
Scheduled - Start Time: 11/5/24 - 12:00 AM ET

End Time: 11/5/24 - 1:30 AM ET

Type: Configuration Changes

Service Impacting: Low - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® network engineers will be making configuration changes to one of our border firewall clusters.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 24, 12:11 EDT
Nov 4, 2024

Unresolved incident: OTAVA Veeam Backup for Office 365 Tenants.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Completed - The scheduled maintenance has been completed.
Nov 1, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 12:00 EDT
Scheduled - Start Time: 11/1/24 - 12:00 PM ET
End Time: 11/1/24 - 1:00 PM ET
Type: Emergency
Service Impacting: Yes- Customers will not be able to receive alerts.
Description: OTAVA® engineers will be performing maintenance on OTMonitor and add additional resources.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3

Nov 1, 09:45 EDT
Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 10/30/2024 at 03:00 AM ET.
End Time: 10/30/2024 at 03:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 1, 07:13 EDT
Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 EDT
Update - This maintenance has been rescheduled to 10/29/24.
Oct 24, 16:06 EDT
Scheduled - Start Time: 10/29/24 - 9:00 PM ET

End Time: 10/29/24 - 11:00 PM ET

Service Impacting: Yes - Intermittent disruptions to NSX-T management services throughout the window .

Description: OTAVA® engineers are establishing a maintenance window to upgrade NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 15, 13:25 EDT
Completed - The scheduled maintenance has been completed.
Oct 29, 19:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:30 EDT
Scheduled - Start Time: 10/29/24 - 12:30 PM ET

End Time: 10/29/24 - 7:00 PM ET

Service Impacting: Yes - Temporary loss of connectivity to OCC and backup resources.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 24, 11:16 EDT
Completed - The scheduled maintenance has been completed.
Oct 29, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:30 EDT
Scheduled - Start Time: 10/29/24 - 10:30 AM ET

End Time: 10/29/24 - 7:00 PM ET

Service Impacting: Yes - During maintenance window all jobs will be stopped and the services turned off as engineers apply a critical patch.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 24, 11:12 EDT
Completed - The scheduled maintenance has been completed.
Oct 29, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:30 EDT
Scheduled - Start Time: 10/29/24 - 11:30 AM ET

End Time: 10/29/24 - 7:00 PM ET

Service Impacting: Yes - Temporary loss of connectivity to OCC and backup resources.

Description: OTAVA® engineers are establishing a maintenance window to apply a critical patch. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 24, 11:14 EDT
Completed - The scheduled maintenance has been completed.
Oct 29, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 10/29/2024 at 03:00 AM ET.
End Time: 10/29/2024 at 03:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 1, 07:13 EDT
Oct 28, 2024

No incidents reported.

Oct 27, 2024
Completed - The scheduled maintenance has been completed.
Oct 27, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 13:00 EDT
Scheduled - Start Time: 10/27/24 - 1:00 PM ET

End Time: 10/27/24 - 2:00 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 11, 11:13 EDT
Oct 26, 2024
Completed - The scheduled maintenance has been completed.
Oct 26, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:30 EDT
Scheduled - Start Time: 10/26/24 - 1:30 PM ET

End Time: 10/26/24 - 2:30 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 11, 11:10 EDT
Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 11:30 EDT
Scheduled - Start Time: 10/26/24 - 11:30 AM ET

End Time: 10/26/24 - 12:30 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 11, 11:02 EDT
Oct 25, 2024

No incidents reported.

Oct 24, 2024
Completed - The scheduled maintenance has been completed.
Oct 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:00 EDT
Scheduled - Start Time: 10/24/24 - 8:00 AM ET

End Time: 10/24/24 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine automatic transfer switch (ATS) maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MM1 - Genesee County, MI - Data Center Facilities

Oct 11, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Oct 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:00 EDT
Scheduled - Start Time: 10/24/2024 - 02:00am EDT
End Time: 10/24/2024 - 09:00am EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 1, 07:23 EDT
Oct 23, 2024

No incidents reported.