Investigating - Otava Engineers are aware of an HA event within one of our host clusters in our Mid-Michigan Data Center VPC. Clients may have seen unscheduled reboots on virtual machines between 2:00pm ET and 2:45pm ET. Otava Engineers are actively investigating the issue and will be providing updates as they become available.
Sep 27, 2022 - 15:49 EDT
Monitoring - The Denver Data Center observed an upstream ISP disruption. The Networking infrastructure failed over to the redundant ISP to restore services.
Sep 29, 2022 - 12:48 EDT
AU1 - Austin, TX Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
NV1 - Las Vegas, NV Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
IN1 - Indianapolis, IN Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
MM1 - Flint, MI (Mid-Michigan) Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
Networking Operational
MD1 - Metro Detroit, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
AA2 - Ann Arbor, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
VA4 - Ashburn, VA Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Data Center Facilities Operational
MA3 - Manchester, UK Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Otava Cloud Connect (OCC) Operational
Data Center Facilities Operational
DEN1 - Denver, CO Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMWare Operational
Data Center Facilities Operational
NYC1 - New York, NY Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DAL1 - Dallas, TX Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
PHX1 - Phoenix, AZ Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
CLE1 - Cleveland, OH Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DUS1 - Dusseldorf, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
FRA1 - Frankfort, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
LA1 - Los Angeles, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
SF1 - San Fransico, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
Client Services Operational
OTPortal (portal.otava.com) Operational
Partner Portal (partner.otava.com) Operational
Support Portal (support.otava.com) Operational
Website (otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start Time: 10/06/22 - 8:00 AM EDT

End Time: 10/06/22 - 5:00 PM EDT

Type: Generator Preventative Maintenance

Service Impacting: Low

Description: Otava engineers, along with vendor engineers, will be performing the annual generator minor inspection. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 23, 2022 - 14:25 EDT
Start Time: 10/8/22 - 10:00 AM ET

End Time: 10/8/22 - 12:00 PM ET

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to upgrade software on the Tier1 storage array in our Indianapolis data center. Given the redundant controller design, all resources will remain online and fully operational.

Estimated Downtime: None.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 13, 2022 - 10:56 EDT
Start Time: 10/10/22 - 10:00 AM EDT

End Time: 10/10/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 28, 2022 - 12:40 EDT
Start Time: 10/11/22 - 10:00 AM EDT

End Time: 10/11/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 28, 2022 - 12:44 EDT
Start Time: 10/12/22 - 2:00 AM EDT

End Time: 10/12/22 - 4:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading the firmware on our Manchester edge firewall to provide better security.

Estimated Downtime: Clients may observe up to 5 minutes of packet loss or latency during the upgrade process.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 05, 2022 - 17:29 EDT
Start Time: 10/12/22 - 4:00 AM EDT

End Time: 10/12/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Las Vegas firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 28, 2022 - 12:38 EDT
Start Time: 10/12/22 - 10:00 AM EDT

End Time: 10/12/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 28, 2022 - 12:53 EDT
Start Time: 10/12/22 - 3:00 PM EDT

End Time: 10/12/22 - 6:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software.

The maintenance upgrade will provide performance improvements and software bug fixes. Once the upgrade is complete, site-to-site replication will automatically resume.

Estimated Downtime: 60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 03, 2022 - 16:39 EDT
Start Time: 10/13/22 - 10:00 AM EDT

End Time: 10/13/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Sep 28, 2022 - 12:55 EDT
Metro Detroit (MD1) Data Center Semi Annual Fire Systems Preventative Maintenance Notice (10/17/22)

Start Time: 10/17/22 - 8:00 AM EDT

End Time: 10/18/22 - 5:00 PM EDT

Type: Fire Systems Semi Annual Preventative Maintenance

Service Impacting: Low

Description: Otava engineers, along with vendor engineers, will be performing preventative maintenance and testing on the MD1 fire systems. This includes the FM-200 system, preaction system, smoke detectors, audible alarms, lights and strobes, leak detection system, and fire extinguishers.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MD1 - Westland, MI - Data Center Facilities

Posted on Oct 04, 2022 - 13:46 EDT
Start Time: 10/19/22 - 4:00 AM EDT

End Time: 10/19/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Indianapolis firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 03, 2022 - 13:33 EDT
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Backup infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 03, 2022 - 04:08 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 10:25 EDT
Scheduled - Start Time: 10/26/22 - 4:00 AM EDT

End Time: 10/26/22 - 7:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Mid-Michigan firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 03, 2022 - 13:47 EDT
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 03, 2022 - 04:08 EDT
Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: October 31, 2022 at 02:00 AM ET.

End Time: October 31, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Oct 03, 2022 - 04:10 EDT
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022
Completed - The scheduled maintenance has been completed.
Oct 5, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:00 EDT
Scheduled - Start Time: 10/5/22 - 4:00 AM EDT

End Time: 10/5/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Austin firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Sep 28, 11:52 EDT
Oct 4, 2022
Completed - The scheduled maintenance has been completed.
Oct 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 03:00 EDT
Scheduled - Start Time: 10/4/22 - 3:00 AM EDT

End Time: 10/4/22 - 8:00 AM EDT

Type: ISP troubleshooting

Service Impacting: Low

Description: ISP teams are troubleshooting network alarms. This work is required in order to resolve a network condition and to prevent potential unplanned service interruptions.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Sep 27, 17:25 EDT
Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 18:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 17:02 EDT
Scheduled - Start Time: 10/1/22 - 5:00 PM ET

End Time: 10/1/22 - 7:00 PM ET

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to upgrade software on the Tier1 storage array in our Mid-Michigan data center. Given the redundant controller design, all resources will remain online and fully operational.

Estimated Downtime: None.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Sep 13, 10:54 EDT
Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:00 EDT
Scheduled - Start Time: 9/28/22 - 8:00 PM ET

End Time: 9/29/22 - 12:01 AM ET

Type: Firmware Upgrade

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to perform software updates to our spine switches. This is required to maintain vendor support, enhance our security posture, and ensure service integrity.

Estimated Downtime: No impact to customer production data is expected as part of this operation.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Aug 25, 11:48 EDT
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 EDT
Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Sep 1, 06:52 EDT
Sep 27, 2022
Sep 26, 2022
Resolved - Otava Engineers have restored functionality and all services are back online.
Sep 26, 09:01 EDT
Monitoring - Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
Sep 25, 15:57 EDT
Update - Otava Engineers have created a priority 1 ticket with the software vendor and are continuing to troubleshoot the issue.
Sep 25, 10:18 EDT
Investigating - Otava Engineers are currently investigating an issue with the OTBackup (Avamar) infrastructure preventing backup jobs to run successfully. Otava will provide updates as they become available.
Sep 25, 09:31 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 EDT
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: September 26th, 2022 at 02:00 AM ET.

End Time: September 26th, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Sep 1, 06:55 EDT
Sep 25, 2022
Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.