Otava Status Page Status

OTAVA Cloud Backup Self-Service Restores via VCD - Temporarily Unavailable

Update - We are continuing to investigate this issue.
Oct 12, 2026 - 11:45 EDT

Investigating - OTAVA is currently investigating an issue affecting OTAVA Cloud Backup (OCB) self-service restore capabilities in VCD. If you need a restore, please submit a ticket via the support portal at https://support.otava.com.

If you have any questions or concerns regarding this investigation, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 12, 2026 - 11:44 EDT

Uptime over the past 90 days. View historical uptime.

AA2 - Ann Arbor, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

AU1 - Austin, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN2 - Denver, CO Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMWare Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Degraded Performance

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA SD-WAN Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

IN1 - Indianapolis, IN Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Degraded Performance

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA DaaS Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MD1 - Metro Detroit, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MM1 - Flint, MI (Mid-Michigan) Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Degraded Performance

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

NV1 - Las Vegas, NV Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Degraded Performance

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

PHX1 - Phoenix, AZ Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS Powered by Veeam (OCC) Operational

OTAVA Cloud Backup Degraded Performance

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Colocation Services (Power, Cooling) Operational

VA4 - Ashburn, VA Degraded Performance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

OTAVA Cloud Backup Degraded Performance

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA Enterprise VDI Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Client Services Operational

OTAVA Support Portal (support.otava.com) Operational

Encore (portal.otava.com) Operational

OTAVA Support Phone System Operational

Spotlight - Operations Control Portal (OCP) Operational

OTAVA Partner Portal (partner.otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

OTAVA Website (otava.com) Operational

OTAVA Managed Endpoint Operational

OTAVA® Encore Portal Operational

OTAVA® Spotlight Portal Operational

VMware White Label Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OTAVA® AU1 | NSX Upgrade - 10/14/2026 Oct `14`, `2026` `08:00`-`16:00` EDT

OTAVA® AU1 | NSX Upgrade - 10/14/2026

Start Time: 10/14/2026 - 08:00 AM ET

End Time: 10/14/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX

Service Impacting: Low - NSX changes will be limited during the upgrade. No production workloads will be affected.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 05, 2026 - 12:48 EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/15/2026 Oct `15`, `2026` `02:00`-`10:00` EDT

Start Time: 10/15/2026 - 2:00 AM EDT
End Time: 10/15/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 08, 2026 - 08:41 EDT

Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26 Oct `15`, `2026` `08:00` - Oct `16`, `2026` `16:00` EDT

Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26
Start Time: 10/15/26 - 8:00 AM ET
End Time: 10/16/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 07, 2026 - 16:42 EDT

OTAVA® NV1 | NSX Upgrade - 10/15/2026 Oct `15`, `2026` `08:00`-`16:00` EDT

OTAVA® NV1 | NSX Upgrade - 10/15/2026

Start Time: 10/15/2026 - 08:00 AM ET

End Time: 10/15/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX

Service Impacting: Low - NSX changes will be limited during the upgrade. No production workloads will be affected.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 05, 2026 - 12:52 EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/16/2026 Oct `16`, `2026` `02:00`-`10:00` EDT

Start Time: 10/16/2026 - 2:00 AM EDT
End Time: 10/16/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 08, 2026 - 08:42 EDT

Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 10/16/2026 Oct `16`, `2026` `02:00`-`14:00` EDT

Start Time: 10/16/2026 at 02:00 AM ET.
End Time: 10/16/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:39 EDT

OTMonitor Collectors Server Patching - 10/19/2026 Oct `19`, `2026` `02:00`-`10:00` EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 10/19/2026 at 02:00 AM ET.
End Time : 10/19/2026 on at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:46 EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 10/20/2026 Oct `20`, `2026` `02:00`-`14:00` EDT

Start Time: 10/20/2026 at 02:00 AM ET.
End Time: 10/20/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:40 EDT

WSUS Server Maintenance - 10/20/2026 Oct `20`, `2026` `02:00`-`09:00` EDT

Start Time: 10/20/2026 - 02:00AM EDT
End Time: 10/20/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:48 EDT

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 10/20/2026 Oct `20`, `2026` `02:00`-`14:00` EDT

Start Time: 10/20/2026 at 02:00 AM ET.
End Time: 10/20/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:41 EDT

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 10/22/2026 Oct `22`, `2026` `02:00`-`14:00` EDT

Start Time: 10/22/2026 at 02:00 AM ET.
End Time: 10/22/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:43 EDT

OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026 Oct `26`, `2026` `02:00`-`14:00` EDT

Start Time: 10/26/26 - 2:00 AM ET

End Time : 10/26/26 - 4:00 PM ET

Type: Version upgrade (9.2 - 9.3)
Service Impacting: Yes - Console management will be unavailable during the maintenance window. Backups will perform as expected but management through the console will not be available.

Description: OTAVA engineers will be upgrading the Veeam Service Provider Console across all locations. The ability to manage and provision from the Veeam Service Provider Console will not be available during this maintenance window.

NOTE TO CUSTOMER:
To ensure the reconnection and functionality of the backup agent please ensure you have updated your backup agent(s). Any version before 13.x will become unsupported at the completion of the upgrade. To perform this process please refer to this Veeam Article: https://helpcenter.veeam.com/archive/vac/9.2/provider_admin/update_backup_agents_from_web.html

To ensure the optimal outcome please complete this before the maintenance window, Oct 26, 2026.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 11, 2026 - 03:31 EDT

OTAVA® Cloud Backup Infrastructure Patching - 10/27/2026 Oct `27`, `2026` `03:00`-`15:00` EDT

Start Time: 10/27/2026 at 03:00 AM ET.
End Time: 10/27/2026 at 03:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:44 EDT

Past Incidents

Oct `13`, `2026`

Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026

Resolved - This incident was resolved, back to normal power.
Oct 13, 10:40 EDT

Monitoring - The circuit provider implemented a fix, and we are monitoring the situation.
Oct 10, 17:24 EDT

Identified - Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026

Start Time: 10/10/2026 at 10:00 AM ET

Type: Loss of redundancy

Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.

Description: OTAVA® transport circuit provider is repairing the circuit between Ashburn (VA4) and Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 10, 15:05 EDT

Austin (AU1) OTAVA® Infrastructure Firewall Migration

Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:45 EDT

Scheduled - Austin (AU1) OTAVA® Infrastructure Firewall Migration

Start Time: 10/12/26 - 11:45 PM ET

End Time : 10/13/26 - 2:00 AM ET

Type: Scheduled Maintenance

Service Impacting: Yes, the following services will be unavailable during the maintenance:
Access to VDI management services
vCD Management Services (Client VM workloads won’t be impacted)
Environment monitoring
OCB/OCC Backup Jobs
DRaaS Replication

Description: To ensure continued security, compliance, and operational stability, OTAVA Engineers will be migrating the AU Infrastructure firewalls to new hardware.

As a reminder, there will should be no impact to running VM workloads or public network connectivity for customers.

OTAVA engineers will restart all backup jobs, replication and management services following the maintenance.

Estimated Downtime: 15-30 minutes
Sep 22, 14:39 EDT

Oct `12`, `2026`

Las Vegas (NV1) Otava Cloud Connect (OCC) Service Outage

Resolved - This incident has been resolved.
Oct 12, 11:31 EDT

Monitoring - The issue has been identified and steps have been taken to remediate it. We are now monitoring the healthy status of LV OCC. After a service provider rescan via the Properties wizard, backup copy jobs should begin running successfully again.
Oct 11, 17:08 EDT

Investigating - OTAVA® engineers are investigating an issue with LV OCC (backup-lv.otava.com). Clients will not be able to run backup copy jobs to this location until the issue is resolved.
Oct 11, 13:42 EDT

Oct `11`, `2026`

Oct `10`, `2026`

Oct `9`, `2026`

OTAVA® MM1 | IN1 | DEN2 | PHX1 Aria Operations Upgrade - 10/09/2026

Completed - The scheduled maintenance has been completed.
Oct 9, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 EDT

Scheduled - OTAVA® MM1 | IN1 | DEN2 | PHX1 Aria Operations Upgrade - 10/09/2026

Start Time: 10/09/2026 - 09:00 AM ET
End Time: 10/09/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade Aria Operations.
Service Impacting: Low - Aria Operations services, dashboards, and reports will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 14:20 EDT

OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/09/2026

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 EDT

Scheduled - OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/09/2026

Start Time: 10/09/26 - 1:00 AM ET

End Time: 10/09/26 - 6:00 AM ET

Type: Circuit provider configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: Circuit Provider network engineers are making configuration changes on the transport circuit between Austin and Ashburn. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 5, 12:34 EDT

Oct `8`, `2026`

OTAVA® AU1 | VA4 | NV1 Aria Operations Upgrade - 10/08/2026

Completed - The scheduled maintenance has been completed.
Oct 8, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 EDT

Scheduled - OTAVA® AU1 | VA4 | NV1 Aria Operations Upgrade - 10/08/2026

Start Time: 10/08/2026 - 09:00 AM ET
End Time: 10/08/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade Aria Operations.
Service Impacting: Low - Aria Operations services, dashboards, and reports will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 14:17 EDT

OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/08/2026

Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT

Scheduled - OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/08/2026

Start Time: 10/08/26 - 12:00 AM ET

End Time: 10/08/26 - 5:00 AM ET

Type: Circuit provider configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: Circuit Provider network engineers are making configuration changes on the transport circuit between Austin and Ashburn. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sign in to OTAVA® Support Portal
Oct 5, 12:32 EDT

Oct `7`, `2026`

Indianapolis (IN1) - OTAVA® Cloud - Management Portal Disruption - 10/7/2026

Resolved - This incident has been resolved.
Oct 7, 19:56 EDT

Monitoring - Access to the Otava Cloud management portal has been restored.
Oct 7, 16:12 EDT

Identified - Engineers have identified the issue and are working toward a resolution.
Oct 7, 15:50 EDT

Investigating - OTAVA(R) Engineers are currently investigating the cause of the outage for https://vcd.us-nc1.otava.com.
At this time, no VM workloads appear to be impacted, only the management portal.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 7, 15:33 EDT

Oct `6`, `2026`

No incidents reported.

Oct `5`, `2026`

Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026

Resolved - This incident is resolved.
Oct 5, 12:35 EDT

Monitoring - The circuit provider implemented the fix; we are monitoring the circuit's stability.
Sep 30, 13:43 EDT

Investigating - Ashburn (VA4) to Austin (AU1) - loss of redundancy - 09/29/2026

Start Time: 09/29/2026 at 10:00 PM ET
Type: Loss of redundancy
Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.

Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 30, 08:10 EDT

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

No incidents reported.

Oct `2`, `2026`

Las Vegas (NV1) - Internet Connectivity Degradation - 10/2/2026

Resolved - This incident has been resolved. Our engineering team confirmed that internet connectivity metrics within the Las Vegas (NV1) shared cloud environment remained stable.

If you have questions or need assistance, contact OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Oct 2, 08:48 EDT

Identified - Description: We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Las Vegas (NV1) shared cloud environment.

Impact: During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the Las Vegas shared cloud.

For questions or assistance, don't hesitate to get in touch with OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Oct 2, 06:30 EDT

Las Vegas (NV1) - Network Maintenance - 10/2/26

Completed - The scheduled maintenance has been completed.
Oct 2, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 00:00 EDT

Scheduled - Start Time: 10/2/26 - 12:00 AM ET

End Time: 10/2/26 - 3:00 AM ET

Service Impacting: Yes, clients may notice brief periods (a few seconds or less) of network interruption during failover of active paths.

Estimated Downtime: None expected.

Description:
As part of OTAVA's ongoing infrastructure modernization efforts, we will be replacing the core switching infrastructure within the Las Vegas Datacenter.

To facilitate these operations, we have scheduled a rolling maintenance window across two consecutive nights. Maintenance activities will occur between 12:00 AM and 3:00 AM Eastern Time on the following dates:

The morning of Friday, October 2nd (beginning at 12:00 AM ET)
The morning of Saturday, October 3rd (beginning at 12:00 AM ET)

An OTAVA Engineer will be on-site in the datacenter performing the work during these times. We are taking every precaution to make this migration as non-disruptive as possible.

Work being performed:
*Compute hosts will be placed in maintenance mode one at a time and then their network links moved to new switches. VMs will be migrated between hosts with zero downtime.
*Storage connections will have new links connected and then storage connections moved to those new links.
*Internet providers will have their BGP session gracefully shutdown, allowing connections to failover to redundant connections. Connections will be moved and the BGP session brought back up.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 22, 15:28 EDT

Oct `1`, `2026`

Indianapolis (IN1) Fire System Preventative Maintenance - 10/1/26

Completed - The scheduled maintenance has been completed.
Oct 1, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 EDT

Scheduled - Indianapolis (IN1) Fire System Preventative Maintenance - 10/1/26
Start Time: 10/1/26 - 8:00 AM ET
End Time: 10/1/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected
Description: OTAVA® vendors with be conducting routine preventative maintenance on the IN1 fire systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 16, 16:57 EDT

Las Vegas (NV1) - Network Maintenance - 10/1/26

Completed - The scheduled maintenance has been completed.
Oct 1, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 EDT

Scheduled - Start Time: 10/1/26 - 12:00 AM ET

End Time: 10/1/26 - 3:00 AM ET

Service Impacting: Yes, clients may notice brief periods (a few seconds or less) of network interruption during failover of active paths.

Estimated Downtime: None expected.

Description:
As part of OTAVA's ongoing infrastructure modernization efforts, we will be replacing the core switching infrastructure within the Las Vegas Datacenter.

To facilitate these operations, we have scheduled a rolling maintenance window across two consecutive nights. Maintenance activities will occur between 12:00 AM and 3:00 AM Eastern Time on the following dates:

The morning of Friday, October 2nd (beginning at 12:00 AM ET)
The morning of Saturday, October 3rd (beginning at 12:00 AM ET)

An OTAVA Engineer will be on-site in the datacenter performing the work during these times. We are taking every precaution to make this migration as non-disruptive as possible.

Work being performed:
*Compute hosts will be placed in maintenance mode one at a time and then their network links moved to new switches. VMs will be migrated between hosts with zero downtime.
*Storage connections will have new links connected and then storage connections moved to those new links.
*Internet providers will have their BGP session gracefully shutdown, allowing connections to failover to redundant connections. Connections will be moved and the BGP session brought back up.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 22, 15:25 EDT

Sep `30`, `2026`

Indianapolis (IN1) OTAVA® vCenter patching - 9/30/2026

Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 EDT

Scheduled - Start Time: 9/30/2026 - 3:00 AM EDT
End Time: 9/30/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 18, 07:59 EDT

Sep `29`, `2026`

Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026

Resolved - This incident has been resolved.
Sep 29, 12:32 EDT

Monitoring - The primary service provider path is back online, brought into operational state.
The secondary service provider path is stable.
Sep 28, 19:59 EDT

Update - The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem
The secondary service provider path is stable.
Sep 28, 16:18 EDT

Identified - Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026

Start Time: 09/28/2026 at 10:00 AM ET
Type: Loss of redundancy
Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.

Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 28, 13:36 EDT

Related

Scheduled Maintenance

OTAVA® AU1 | NSX Upgrade - 10/14/2026 Oct 14, 2026 08:00-16:00 EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/15/2026 Oct 15, 2026 02:00-10:00 EDT

Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26 Oct 15, 2026 08:00 - Oct 16, 2026 16:00 EDT

OTAVA® NV1 | NSX Upgrade - 10/15/2026 Oct 15, 2026 08:00-16:00 EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/16/2026 Oct 16, 2026 02:00-10:00 EDT

Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 10/16/2026 Oct 16, 2026 02:00-14:00 EDT

OTMonitor Collectors Server Patching - 10/19/2026 Oct 19, 2026 02:00-10:00 EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 10/20/2026 Oct 20, 2026 02:00-14:00 EDT

WSUS Server Maintenance - 10/20/2026 Oct 20, 2026 02:00-09:00 EDT

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 10/20/2026 Oct 20, 2026 02:00-14:00 EDT

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 10/22/2026 Oct 22, 2026 02:00-14:00 EDT

OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026 Oct 26, 2026 02:00-14:00 EDT

OTAVA® Cloud Backup Infrastructure Patching - 10/27/2026 Oct 27, 2026 03:00-15:00 EDT

Past Incidents

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

Sep 30, 2026

Sep 29, 2026

OTAVA® AU1 | NSX Upgrade - 10/14/2026 Oct `14`, `2026` `08:00`-`16:00` EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/15/2026 Oct `15`, `2026` `02:00`-`10:00` EDT

Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26 Oct `15`, `2026` `08:00` - Oct `16`, `2026` `16:00` EDT

OTAVA® NV1 | NSX Upgrade - 10/15/2026 Oct `15`, `2026` `08:00`-`16:00` EDT

Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/16/2026 Oct `16`, `2026` `02:00`-`10:00` EDT

Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 10/16/2026 Oct `16`, `2026` `02:00`-`14:00` EDT

OTMonitor Collectors Server Patching - 10/19/2026 Oct `19`, `2026` `02:00`-`10:00` EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 10/20/2026 Oct `20`, `2026` `02:00`-`14:00` EDT

WSUS Server Maintenance - 10/20/2026 Oct `20`, `2026` `02:00`-`09:00` EDT

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 10/20/2026 Oct `20`, `2026` `02:00`-`14:00` EDT

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 10/22/2026 Oct `22`, `2026` `02:00`-`14:00` EDT

OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026 Oct `26`, `2026` `02:00`-`14:00` EDT

OTAVA® Cloud Backup Infrastructure Patching - 10/27/2026 Oct `27`, `2026` `03:00`-`15:00` EDT

Oct `13`, `2026`

Oct `12`, `2026`

Oct `11`, `2026`

Oct `10`, `2026`

Oct `9`, `2026`

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Oct `5`, `2026`

Oct `4`, `2026`

Oct `3`, `2026`

Oct `2`, `2026`

Oct `1`, `2026`

Sep `30`, `2026`

Sep `29`, `2026`