Otava Status Page Status

All Systems Operational

AU1 - Austin, TX Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

NV1 - Las Vegas, NV Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

IN1 - Indianapolis, IN Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

MM1 - Genesee County, MI Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

Networking Operational

MD1 - Metro Detroit, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

AA2 - Ann Arbor, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

VA4 - Ashburn, VA Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Data Center Facilities Operational

MA3 - Manchester, UK Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Otava Cloud Connect (OCC) Operational

Data Center Facilities Operational

Client Services Operational

OTPortal (portal.otava.com) Operational

Partner Portal (partner.otava.com) Operational

Support Portal (support.otava.com) Operational

Website (otava.com) Operational

Workspaces (apps.otava.com) Operational

Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MD1 - Metro Detroit Data Center ISP - 11/30/21 Nov 30, 00:00-06:00 EST

Start Time: 11/30/21 - 12:01 AM EST

End Time: 11/30/21 - 06:00 AM EST

Type: ISP Maintenance

Service Impacting: No

Description: One of the ISP vendors servicing the MD1 data center is performing network maintenance on one of the circuits providing internet access.

Estimated Downtime: None

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 26, 14:26 EST

Ann Arbor (AA2) Data Center UPS Maintenance Dec 1, 10:00-16:00 EST

Start Time: 12/1/21 10:00 AM EST

End Time: 12/1/21 4:00 PM EST

Type: UPS maintenance

Service Impacting: No

Description: Otava will be performing routine capacitor maintenance on the UPS systems. No impact is expected as this is a redundant system.

Estimated Downtime: None
Posted on Nov 19, 09:03 EST

Genesee County (MM1) Data Center Thermal Scans Dec 2, 20:30 - Dec 3, 00:01 EST

Start Time: 12/2/21 - 8:30 PM EDT

End Time: 12/3/21 - 12:01 AM EDT

Type: Electrical Thermal Scans

Service Impacting: No

Description: Otava engineers are establishing a maintenance window to perform thermal scans of the MM1 data center electrical systems to ensure the resiliency of the facility.

In anticipation of this work, we will be switching from building power to generator power. This power transfer will be graceful with no interruption to the environment as our power redundancy will be in effect.

We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance in case you receive alerts or notice a brief interruption to your service.

Estimated Downtime: None
Posted on Nov 22, 14:06 EST

Austin (AU1), Ashburn (VA4), Las Vegas (NV1), Manchester (MA1) Partner Portal Maintenance Dec 11, 03:00-05:00 EST

Start Time: 12/11/21 - 03:00 AM EST

End Time: 12/11/21 - 05:00 AM EST

Type: Vendor Maintenance

Service Impacting: Yes - Access to partner.otava.com may be unavailable during the maintenance

Description: Otava's vendor engineers are establishing a maintenance window to perform maintenance on our Partner Portal (partner.otava.com).

Estimated Downtime: 2 hours

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 23, 13:06 EST

Past Incidents

Nov 29, 2021

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1) - ZVM Patching & Restart

Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 EST

Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: November 29th, 2021 at 2:00 AM ET.

End Time: November 29th, 2021 at 5:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 23, 10:33 EST

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Au-OCB Has an issue that is effecting some backups

Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 13:37 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:36 EST

Investigating - We are currently working on an issue that seems to be effecting some of the OCB backup jobs running in Austin.
Nov 24, 12:13 EST

Indianapolis Data Center OCC Interruption

Postmortem - Read details
Nov 24, 11:33 EST

Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 11:21 EST

Identified - Otava engineers have identified the issue and are currently in the process of a providing the solution.
Nov 23, 14:13 EST

Indianapolis Data Center DRaaS Interruption

Postmortem - Read details
Nov 24, 08:35 EST

Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 06:31 EST

Monitoring - Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
Nov 24, 06:20 EST

Investigating - Otava Engineers are currently investigating the issue. Otava will provide updates as they become available.
Nov 24, 05:59 EST

Nov 23, 2021

Nov 22, 2021

Indianapolis (IN1) Gen3 vCloud Directors (vCD) Configuration Change

Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:01 EST

Scheduled - Start Time: 11/22/21 - 10:00 PM EST

End Time: 11/22/21 - 11:00 PM EST

Type: Configuration Change

Service Impacting: No

Description: During this maintenance, Otava Network Engineers will be applying changes to the vCD portal interface. These changes are required to provide additional features with the distributed firewall.

Estimated Downtime: No downtime expected
Nov 17, 15:48 EST

Nov 21, 2021

No incidents reported.

Nov 20, 2021

Austin - Ashburn Data Center ISP Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 EST

Scheduled - Start Time: 11/20/21 - 12:01 AM EST

End Time: 11/20/21 - 5:00 AM EST

Type: Vendor Cabling Replacement

Service Impacting: No - this is the backup circuit

Description: The ISP is replacing DWDM system cabling in Chicago to address flapping on the transport circuit between the Austin and Ashburn data center.

Estimated Downtime: None
Nov 11, 10:15 EST

Nov 19, 2021

Mid-Michigan DRaaS Disruption

Resolved - This incident has been resolved.
Nov 19, 13:42 EST

Monitoring - Cause of disruption has been found and corrected. We are now monitoring the status of the service.
Nov 16, 11:24 EST

Investigating - We are currently investigating a disruption to the Zerto DRaaS service in our Mid-Michigan Data Center.
Nov 16, 11:06 EST

Nov 18, 2021

Indianapolis (IN1), Genesee County (MM1), and Manchester (MA3) Otava Cloud Connect (OCC) Patching

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST

Scheduled - Start Time: 11/17/21 & 11/18/21 - 06:00 AM EST

End Time: 11/17/21 & 11/18/21 - 12:01 PM EST

Type: Application Patching

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform patching on our OCC infrastructure at our Indianapolis, Genesee County, and Manchester data centers. These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 11, 09:52 EST

Nov 17, 2021

Austin Otava Cloud Backup (OCB) Upgrade

Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 EST

Scheduled - Start Time: 11/17/21 - 07:00 AM EST

End Time: 11/17/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Austin data center. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 12:04 EST

Indianapolis (IN1), Genesee County (MM1), and Manchester (MA3) Otava Cloud Connect (OCC) Patching

Completed - The scheduled maintenance has been completed.
Nov 17, 12:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:02 EST

Ausitn (AU1) - Ashburn (VA4) Transport Circuit Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 EST

Scheduled - Start Time: 11/17/21 - 1:00 AM EST

End Time: 11/17/21 - 6:00 AM EST

Type: Vendor Equipment Upgrade

Service Impacting: No - this is the backup circuit

Description: The ISP is performing equipment upgrades to the transport circuit between the Austin and Ashburn data center to increase capacity.

Estimated Downtime: None
Nov 8, 09:49 EST

Nov 16, 2021

Indianapolis and Genesee County Otava Cloud Backup (OCB) Upgrade

Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:01 EST

Scheduled - Start Time: 11/16/21 - 07:00 AM EST

End Time: 11/16/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Indianapolis and Genesee County data centers. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 12:00 EST

Otava Mail Relay Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 EST

Scheduled - Start Time: 11/15/21 - 10:00 PM EST

End Time: 11/15/21 - 11:59 PM EST

Type: OS Upgrade

Service Impacting: Yes

Description: Otava engineers are upgrading the mail relay server. During this maintenance, messages in the outgoing mail queue could be lost. This upgrade will provide additional security and resiliency.

Estimated Downtime: 30 - 45 minutes
Nov 9, 09:27 EST

Nov 15, 2021

Ashburn and Las Vegas Otava Cloud Backup (OCB) Upgrade

Completed - The scheduled maintenance has been completed.
Nov 15, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 EST

Scheduled - Start Time: 11/15/21 - 07:00 AM EST

End Time: 11/15/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Ashburn and Las Vegas data centers. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 13:41 EST