Update - While jobs are completing at this time, OTAVA Engineers are continuing to investigate abnormalities in job logs. OTAVA will provide updates as they become available.
Jan 31, 2024 - 16:34 EST
Investigating - OTAVA Engineers are currently investigating an issue with OTAVA Cloud Connect in the Dallas datacenter. We are actively working with the software vendor toward a resolution. OTAVA will provide updates as they become available.
Jan 27, 2024 - 00:01 EST
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
Client Services Operational
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mid-Michigan (MM1) Network Maintenance - 3/28/24 Mar 28, 2024 22:30 - Mar 29, 2024 03:00 EDT
Start Time: 3/28/24 - 10:30 PM ET

End Time: 3/29/24 - 3:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 21, 2024 - 13:17 EDT
Denver (DEN1) Electrical Systems Thermal Scans - 4/1/24
Start Time: 4/1/24 - 10:00 AM ET
End Time: 4/1/24 – 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® will be conducting routine Thermal Scans of the Data Center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 04, 2024 - 17:15 EST
Ann Arbor 2 (AA2) Data Center Semi-Annual HVAC Maintenance - 4/3/24-4/5/24
Start Time: 4/3/24 - 8:00 AM ET
End Time: 4/5/24 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems

Posted on Mar 19, 2024 - 10:36 EDT
Start Time: 4/4/24 - 12:00 AM ET

End Time: 4/4/24 - 5:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing fiber repair maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 22, 2024 - 13:28 EDT
Metro Detroit (MD1) Data Center Semi-Annual HVAC Preventative Maintenance - 4/8/24-4/10/24
Start Time: 4/8/24 - 8:00 AM ET
End Time: 4/10/24 - 5:00 PM ET
Type: Routine HVAC Maintenance
Description: Vendor engineers will be conducting routine HVAC maintenance.
Estimated Downtime: N/A
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1, Westland, MI - Building Systems

Posted on Mar 25, 2024 - 12:14 EDT
Start Time: 04/09/24 - 9:00 AM ET

End Time: 04/11/24 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 26, 2024 - 16:30 EDT
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/28/2024 at 03:00 AM ET.
End Time: 03/28/2024 at 03:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:11 EST
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/27/2024 at 03:00 AM ET.
End Time: 03/27/2024 at 03:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:09 EST
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/26/2024 at 03:00 AM ET.
End Time: 03/26/2024 at 03:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:06 EST
Mar 25, 2024
Postmortem - Read details
Mar 25, 19:47 EDT
Resolved - This incident has been resolved. We have confirmed that our Automate servers are back online and communincating. Thank you.
Mar 25, 19:41 EDT
Investigating - OTAVA® Managed Endpoint Critical Maintenance - 3/25/24
Start Time: 3/25/24 - 7:30 PM ET
End Time: 3/25/24- 7:40 PM ET
Type: Maintenance
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this time.
Description: OTAVA® engineers will be performing regular scheduled maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Updated time. Approval please

Mar 25, 19:26 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 EDT
Update - Due to vendor availability this maintenance has been rescheduled.
Mar 18, 17:16 EDT
Scheduled - Denver (DEN1) Data Center Annual UPS Preventative Maintenance - 3/25/24

Start Time: 3/25/24 - 10:00 AM ET
End Time: 3/25/24- 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1- Denver, CO – Building Systems

Feb 26, 14:06 EST
Completed - The scheduled maintenance has been completed.
Mar 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT
Scheduled - Ann Arbor (AA2) Data Center Semi Annual Fire Systems Preventative Maintenance - 3/25/24
Start Time: 3/25/24 - 8:00 AM ET
End Time: 3/25/24 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems
OTAVA®

Mar 12, 15:49 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 EDT
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: 03/25/2024 at 03:00 AM ET.

End Time: 03/25/2024 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:25 EST
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 EDT
Scheduled - Start Time: 3/22/24 - 8:00 PM ET
End Time: 3/22/24- 9:00 PM ET
Type: Maintenance
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this time.
Description: OTAVA® engineers will be performing regular scheduled maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3

Mar 15, 12:48 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 EDT
Scheduled - Start Time: 3/22/24 - 10:00 AM ET

End Time: 3/22/24 - 11:00 AM ET

Service Impacting: Yes - Cloudstore will be unavailable for up to 30 seconds. Once complete, customers may need to accept the new certificate.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 18, 11:28 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - Start Time: 3/21/24 - 10:00 PM ET

End Time: 3/22/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 1, 08:38 EST
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:00 EDT
Scheduled - Start Time: 3/21/24 - 11:00 AM ET

End Time: 3/21/24 - 2:00 PM ET

Service Impacting: Low - No interruption to service is expected. Should your jobs be affected please refresh the service provider and restart them.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates for DRaaS powered by Veeam (OCC), OTAVA Cloud Backup (OCC), and Backup for Microsoft 365 (VBO).

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 18, 18:40 EDT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/20/2024 at 03:00 AM ET.
End Time: 03/20/2024 at 03:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:16 EST
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:00 EDT
Scheduled - Denver (DEN1) Annual Fire System Preventative Maintenance - 3/20/24
Start Time: 3/20/24 - 10:00 AM ET
End Time: 3/20/24 - 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 4, 17:12 EST
Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:00 EDT
Scheduled - Start Time: 03/20/24 - 4:00 AM ET

End Time: 03/20/24 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will not be available during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 18, 09:25 EDT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/19/2024 at 03:00 AM ET.
End Time: 03/19/2024 at 03:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 09:14 EST
Completed - This maintenance window has been cancelled and will be performed on the Secondary date (3/21).
Mar 19, 11:27 EDT
Scheduled - Start Time: 3/19/24 - 10:00 PM ET

End Time: 3/20/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 1, 08:32 EST
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 03/18/2024 at 03:00 AM ET.
End Time : 03/18/2024 at 11:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 5, 10:00 EST
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 EDT
Scheduled - Start Time: 03/18/24 - 4:00 AM ET

End Time: 03/1824 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will not be available during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 15, 12:37 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:00 EDT
Scheduled - Start Time: 03/15/24 - 4:00 AM ET

End Time: 03/15/24 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will not be available during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 13, 14:18 EDT
Completed - The scheduled maintenance has been completed.
Mar 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.
Mar 5, 08:47 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled - Start Time: 3/14/24 - 10:00 PM ET

End Time: 3/15/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Mar 1, 08:29 EST
Mar 14, 2024