Otava Status Page Status

Phoenix (PHX1) OCC Critical Maintenance - 6/1/23

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 01, 2023 - 08:00 EDT

Scheduled - Start Time: 6/1/23 - 8:00 AM ET

End Time: 6/1/23 - 8:00 PM ET

Type: Critical Maintenance

Service Impacting: Yes - Temporary loss of connectivity to Otava Cloud Connect (OCC) remote backup resources for up to 12 hours.

Description: OTAVA® engineers will be performing critical maintenance to the OCC infrastructure. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Denver (DEN1) and Phoenix (PHX1) Veeam for O365 Service Disruption - 5/30/23

Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 2023 - 16:20 EDT

Update - We are continuing to work on a fix for this issue.
May 30, 2023 - 15:47 EDT

Update - We are continuing to work on a fix for this issue.
May 30, 2023 - 15:34 EDT

Identified - OTAVA Engineers are aware of a service disruption impacting our Denver (DEN1) and Phoenix (PHX1) Veeam Backup for Office365 products. We are actively working with the vendor on a fix and will provide updates once service has been restored.
May 30, 2023 - 12:26 EDT

OTAVA® Cloud Connect (OCC) Veeam Service Provider Console (VSPC) Service Disruption

Investigating - Otava Engineers are currently investigating an issue wherein backup statuses are not reporting correctly to the Veeam Service Provider Console (vac.newcloudnetworks.com). Otava will provide updates as they become available.

Impact: Backups should still be running and completing, but their status, consistency date and number of retention points may not be accurate or up to date. Please check the backup status from the Veeam Backup and Replication Console (VBR) or from the Veeam Agent for Windows interface.
May 26, 2023 - 14:41 EDT

Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23

Monitoring - OTAVA® Engineers have implemented a fix and are now monitoring backups.

If you are still experiencing backup failures, please perform the following steps:

Disable the affected job.
If using VBR: Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
If using Veeam Agent for Windows: Restart the management agent on the affected server.
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete, re-enable the job and run an Active Full backup, or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.
May 26, 2023 - 12:16 EDT

Investigating - Veeam Cloud Connect backup jobs targeting Dallas repositories may fail reporting missing components. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
May 23, 2023 - 10:08 EDT

Denver (DEN1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23

Update - Otava Engineers have resolved the issue . if you continue experiencing problems. Denver Cloud Connect jobs are believed to be operational again.

If you are experiencing failures still, please perform the following steps: .

Disable the affected job.
Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete please right click and select Active Full on the job. Or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.
May 25, 2023 - 14:32 EDT

Update - We are continuing to investigate this issue.
May 25, 2023 - 06:39 EDT

Update - We are continuing to investigate this issue.
May 25, 2023 - 05:54 EDT

Update - We are continuing to investigate this issue.
May 25, 2023 - 05:51 EDT

Update - We are continuing to investigate this issue.
May 25, 2023 - 05:50 EDT

Update - We are continuing to work with the vendor to resolve any backup failures that clients may still be seeing.
May 24, 2023 - 15:14 EDT

Update - We are continuing to investigate this issue.
May 23, 2023 - 10:09 EDT

Update - We are continuing to investigate this issue.
May 23, 2023 - 09:08 EDT

Investigating - Veeam Cloud Connect backup jobs targeting Denver repositories may fail intermittently, reporting the Service Provider side closed the session. Job retries should be successful. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
May 23, 2023 - 09:05 EDT

Monitoring - Veeam Cloud Connect backup jobs targeting Denver repositories may have failed, reporting the Service Provider side closed the session. Job retries should be successful. OTAVA® engineers are monitoring for stability.
May 21, 2023 - 15:54 EDT

Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption

Investigating - Otava Engineers are currently investigating an issue wherein Dallas OCC backups cannot be viewed or managed through the Veeam Service Provider Console (vac.newcloudnetworks.com). Otava will provide updates as they become available.

Impact: Backups should still be running, but cannot be managed or even seen in the VSPC at this time.
May 26, 2023 - 11:33 EDT

Austin (AU1) and Las Vegas (NV1) Veeam OCB Service Disruption - 5/24/23

Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 2023 - 17:06 EDT

Identified - Update - We have identified a fix and are working to implement
May 25, 2023 - 10:46 EDT

Investigating - OTAVA Engineers are currently aware of a service disruption impacting Veeam (OCB) backup jobs within our Austin and Las Vegas Data Centers, clients may notice backup failures. We are actively working with the vendor to find and correct the cause, and will provide further updates as they are available.
May 24, 2023 - 15:05 EDT

Denver (Den1) VMware vCloud Director Performance Degradation

Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 10, 2023 - 17:10 EST

Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 09, 2023 - 16:01 EST

Investigating - OTAVA® and Vendor Engineers are investigating a slowness issue clients may be experiencing when accessing portal.ilokacloud.com. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
Feb 23, 2023 - 16:23 EST

AU1 - Austin, TX Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

NV1 - Las Vegas, NV Partial Outage

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Partial Outage

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

IN1 - Indianapolis, IN Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

MM1 - Flint, MI (Mid-Michigan) Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

Networking Operational

MD1 - Metro Detroit, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

AA2 - Ann Arbor, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

VA4 - Ashburn, VA Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Data Center Facilities Operational

MA3 - Manchester, UK Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Otava Cloud Connect (OCC) Operational

Data Center Facilities Operational

DEN1 - Denver, CO Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMWare Operational

Data Center Facilities Operational

NYC1 - New York, NY Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DAL1 - Dallas, TX Degraded Performance

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Degraded Performance

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

PHX1 - Phoenix, AZ Under Maintenance

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Under Maintenance

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

CLE1 - Cleveland, OH Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DUS1 - Dusseldorf, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

FRA1 - Frankfurt, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

LA1 - Los Angeles, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

SF1 - San Fransico, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

Client Services Operational

OTPortal (portal.otava.com) Operational

Partner Portal (partner.otava.com) Operational

Support Portal (support.otava.com) Operational

Website (otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OTAVA® Austin (AU1) ISP Maintenance - 6/6/23 Jun 6, 2023 01:00-06:00 EDT

Start Time: 6/6/23 - 1:00 AM ET

End Time: 6/6/23 - 6:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing planned maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 26, 2023 - 09:12 EDT

Past Incidents

Jun 1, 2023

Unresolved incident: Phoenix (PHX1) OCC Critical Maintenance - 6/1/23.

May 31, 2023

Ann Arbor (AA2) Data Center Semi-Annual Fire Systems Preventative Maintenance 5/30/23-5/31/23

Completed - The scheduled maintenance has been completed.
May 31, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 EDT

Scheduled - Start Time: 5/30/23 - 8:00 AM EDT

End Time: 5/31/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems
May 18, 11:12 EDT

Otava Cloud Connect Infrastructure Patching (05/31/2023)

Completed - The scheduled maintenance has been completed.
May 31, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 EDT

Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 05/31/2023 at 05:00 AM ET.
End Time: 05/31/2023 at 11:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 9, 04:40 EDT

May 30, 2023

Unresolved incident: Denver (DEN1) and Phoenix (PHX1) Veeam for O365 Service Disruption - 5/30/23.

May 29, 2023

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart (05/29/2023)

Completed - The scheduled maintenance has been completed.
May 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 EDT

Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: May 29th, 2023 at 02:00 AM ET.

End Time: May 29th, 2023 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 9, 04:42 EDT

May 28, 2023

No incidents reported.

May 27, 2023

OTAVA® Ashburn (VA4) ISP Maintenance - 5/27/23

Completed - The scheduled maintenance has been completed.
May 27, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 EDT

Scheduled - Start Time: 5/27/23 - 12:01 AM ET

End Time: 5/27/23 - 5:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing planned maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 16, 10:07 EDT

May 26, 2023

Unresolved incidents: OTAVA® Cloud Connect (OCC) Veeam Service Provider Console (VSPC) Service Disruption, Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption, Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23, Denver (DEN1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23.

May 25, 2023

Denver (DEN1) OTAVA® Cloud Connect (OCC) Critical Maintenance - 5/24/23

Completed - The scheduled maintenance has been completed.
May 25, 00:00 EDT

Update - This maintenance has been extended by 5 hours and will now end at 11:59 PM ET.
May 24, 17:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 10:00 EDT

Scheduled - Start Time: 5/24/23 - 10:00 AM ET

End Time: 5/24/23 - 11:59 PM ET

Service Impacting: Yes - Intermittent loss of connectivity to OTAVA® Cloud Connect (OCC) remote backup resources for the duration of the window.

Description: OTAVA engineers are establishing a maintenance window to reconfigure some settings inside of OCC. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 24, 08:12 EDT

May 24, 2023

OTAVA® Veeam OCB Upgrade - 5/23/23

Completed - The scheduled maintenance has been completed.
May 24, 12:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 EDT

Scheduled - Start Time: 5/23/23 - 12:00 PM ET

End Time: 5/24/23 - 12:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 1, 16:35 EDT

May 23, 2023

Metro Detroit (MD1) Data Center Annual UPS Preventative Maintenance-5/23/23

Completed - The scheduled maintenance has been completed.
May 23, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 EDT

Scheduled - Start Time: 5/23/23 - 8:00 AM EDT

End Time: 5/23/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MD1 - Metro Detroit, MI - Building Systems
May 9, 12:39 EDT

OTAVA® Veeam OCC Upgrade - 5/22/23

Completed - The scheduled maintenance has been completed.
May 23, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 12:00 EDT

Scheduled - Start Time: 5/22/23 - 12:00 PM ET

End Time: 5/23/23 - 12:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 22, 08:18 EDT

OTMonitor Collectors Server Patching (05/23/2023)

Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:00 EDT

Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 05/23/2023 at 02:00 am.
End Time : 05/23/2023 at 03:00 am.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 9, 05:00 EDT

May 22, 2023

Emergency maintenance window for Dallas OCC

Completed - The scheduled maintenance has been completed.
May 22, 16:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:01 EDT

Scheduled - Emergency maintenance window for Dallas OCC.
Troubleshooting due to failing jobs
May 22, 13:46 EDT

May 21, 2023

May 20, 2023

OTAVA® Veeam OCC Upgrade - 5/22/23

Completed - The scheduled maintenance has been completed.
May 20, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 19, 20:53 EDT

Scheduled - *NOTE: This maintenance has been rescheduled for Saturday 5/20 due to unexpected Veeam Agent software behavior.*

Start Time: 5/20/23 - 10:00 AM ET

End Time: 5/20/23 - 10:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 1, 16:29 EDT

OTAVA® Cloud Connect (OCC) Veeam Service Provider Console (VSPC) Access Degradation - 5/19/23

Resolved - OTAVA Engineers were able to resolve the access issue with an update to the VSPC. Please contact OTAVA Support if you have any continuing access issues.
May 20, 14:00 EDT

Investigating - OTAVA Engineers are aware of an issue with accessing the VSPC hosted at vac.newcloudnetworks.com, and are working with the vendor to correct this. At this time, all backups should still be running as scheduled, if you are seeing backup failures, please contact the OTAVA Support team.
May 19, 12:20 EDT

Phoenix (PHX) OCC O365 Critical Maintenance - 5/19/23

Completed - The scheduled maintenance has been completed.
May 20, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:30 EDT

Scheduled - Start Time: 5/19/23 - 10:00 AM ET

End Time: 5/19/23 - 10:00 PM ET

Type: Critical Maintenance

Service Impacting: Yes - Backup and Restore operations will be unavailable for up to 10 hours.

Description: OTAVA® engineers will be performing critical remediation tasks in order to enhance the overall performance, stability, and security of the OTAVA Cloud Connect for O365. While these improvements are crucial for ensuring the continued reliability of our services, we understand that they may cause some inconvenience to your business operations.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 19, 12:13 EDT

May 19, 2023

Denver (DEN1) vCD Critical Maintenance - 5/19/23

Completed - The scheduled maintenance has been completed.
May 19, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:30 EDT

Scheduled - Start Time: 5/19/23 - 7:30 AM ET

End Time: 5/19/23 - 9:30 AM ET

Type: Critical Maintenance

Service Impacting: Yes - Up to 2 hours.

Description: OTAVA® engineers will be performing critical configuration changes in the vCD environment. During this window, clients will not be able to deploy or make changes to the VCD environments, existing workload will not be affected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 18, 14:16 EDT

May 18, 2023

Mid-Michigan (MM1) Data Center Electrical Maintenance -5/18/23

Completed - The scheduled maintenance has been completed.
May 18, 18:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT

Scheduled - Mid-Michigan (MM1) Data Center Electrical Maintenance -5/18/23
Start Time: 5/18/23 - 8:00 AM EDT
End Time: 5/18/23 - 5:00 PM EDT
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® engineers will be conducting routine Electrical maintenance. The building will be placed on generator power for a short time to allow for work to be completed.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities
May 9, 09:22 EDT

Otava Cloud Connect Infrastructure Server upgrade

Completed - The scheduled maintenance has been completed.
May 18, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 EDT

Scheduled - Otava engineers are establishing a maintenance window to upgrade Otava Cloud Connect infrastructure at our following datacenter locations :
DEN1
These upgrades are required in order to continue to provide a secure and compliant environment.

Start Time: 05/18/2023 at 06:00 AM ET.
End Time: 05/18/2023 at 5:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 8, 14:36 EDT

Ann Arbor (AA2) Data Center Semi Annual UPS Battery Inspection -5/17/23

Completed - The scheduled maintenance has been completed.
May 18, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 16, 17:07 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 11, 15:42 EDT

Scheduled - Start Time: 5/17/23 - 8:00 AM EDT

End Time: 5/17/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact on power is expected.

Description: OTAVA® vendors will be conducting routine battery maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems
May 5, 09:24 EDT