Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 10, 2023 - 17:10 EST
Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 09, 2023 - 16:01 EST
Investigating - OTAVA® and Vendor Engineers are investigating a slowness issue clients may be experiencing when accessing portal.ilokacloud.com. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
Feb 23, 2023 - 16:23 EST
AU1 - Austin, TX
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DRaaS
Operational
Data Center Facilities
Operational
NV1 - Las Vegas, NV
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DRaaS
Operational
Data Center Facilities
Operational
IN1 - Indianapolis, IN
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DPaaS
Operational
DRaaS
Operational
Data Center Facilities
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
Public Cloud
Operational
Private Cloud
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DPaaS
Operational
DRaaS
Operational
Data Center Facilities
Operational
Networking
Operational
MD1 - Metro Detroit, MI
Operational
Private Cloud
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
Update -
We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:33 EDT
Scheduled -
Start Time: 4/4/23 - 8:00 AM ET
End Time: 4/4/23 - 5:00 PM ET
Type: Urgent Patching
Service Impacting: Yes
Description: OTAVA® engineers are performing patching to remediate a critical CVE.
Estimated Downtime:
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.
Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:24 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:34 EDT
Scheduled -
Start Time: 4/5/23 - 8:00 AM ET
End Time: 4/5/23 - 5:00 PM ET
Type: Urgent Patching
Service Impacting: Yes
Description: OTAVA® engineers are performing patching to remediate a critical CVE.
Estimated Downtime:
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.
Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:28 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:34 EDT
Scheduled -
Start Time: 4/6/23 - 8:00 AM ET
End Time: 4/6/23 - 5:00 PM ET
Type: Urgent Patching
Service Impacting: Yes
Description: OTAVA® engineers are performing patching to remediate a critical CVE.
Estimated Downtime:
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.
Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:31 EDT
Description: ISP teams are performing planned maintenance.
Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 29, 2023 - 08:37 EDT
Description: OTAVA® and vendor engineers will be performing routine annual maintenance inspections on the backup generators at AA2. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.
Estimated Downtime: No impact expected
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 28, 2023 - 09:07 EDT
Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the Mid-Michigan data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.
Estimated Downtime: No impact expected
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 28, 2023 - 09:10 EDT
Description: ISP teams are performing planned maintenance.
Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 29, 2023 - 09:35 EDT
Metro Detroit (MD1) Data Center Electrical Systems Thermal Scans - 4/11/23
Start Time: 4/11/23 - 8:00 AM ET
End Time: 4/11/23 - 5:00 PM ET
Type: Electrical Thermal Scans
Service Impacting: No
Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MD1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.
Estimated Downtime: No impact expected
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 28, 2023 - 10:05 EDT
Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the AA2 data center electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.
Estimated Downtime: No impact expected
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 28, 2023 - 11:34 EDT
Type: Annual Major Generator Inspection and Load Bank Testing
Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at MD1. During the maintenance, OTAVA will load test each generator one at a time and perform preventative maintenance inspections. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.
Estimated Downtime: No impact expected
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Mar 30, 2023 - 16:28 EDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled -
Denver (DEN1) Data Center Electrical Systems Preventative Maintenance - 3/31/23
Start Time: 3/31/23 - 8:00 AM MDT
End Time: 3/31/23 - 5:00 PM MDT
Type: Electrical Systems Preventative Maintenance
Service Impacting: Low
Description: OTAVA® engineers, along with vendor engineers, will be performing preventative maintenance and testing on the DEN1 Electrical systems.
Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1 - Denver, CO - Data Center Facilities
Mar 24, 18:27 EDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT
Scheduled -
Denver (DEN1) Data Center Fire Systems Preventative Maintenance - 3/31/23
Start Time: 3/31/23 - 8:00 AM MDT
End Time: 3/31/23 - 5:00 PM MDT
Type: Fire Systems Preventative Maintenance
Service Impacting: Low
Description: OTAVA® engineers, along with vendor engineers, will be performing preventative maintenance and testing on the DEN1 fire systems.
Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1 - Denver, CO - Data Center Facilities
Mar 23, 13:14 EDT
Completed -
The scheduled maintenance has been completed.
Mar 30, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 EDT
Scheduled -
Start: 3/30/23 – 10:00 AM ET
End: 3/30/23 – 11:00 AM ET
Type: DRaaS Services Reboot
Description: OTAVA Engineers will be restarting the Zerto ZVM services to resolve an issue affecting jobs. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Cloud sites while the services are restarted.
Downtime: Replication between and with the Otava Cloud sites will be unavailable for a few minutes while the services are restarted.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 09:08 EDT
Completed -
The scheduled maintenance has been completed.
Mar 29, 16:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:01 EDT
Scheduled -
Start: 3/29/22 – 3pm ET
End: 3/29/22 – 4pm ET
Type: Certificate Replacement
Description: OTAVA Engineers will be replacing the SSL certificate on the Indianapolis DRaaS powered by VMWare site. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Cloud sites while the new certificates are applied.
Clients replicating into OTAVA running lower than version 4.3 of the VCDA replicator appliance will need to re-pair with the OTAVA cloud site. If you are not running version 4.3 or above, please contact OTAVA for assistance upgrading your replication appliance.
Downtime: Replication between Otava Cloud sites will be unavailable for a few minutes while the certificate is replaced.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 23, 18:44 EDT
Completed -
The scheduled maintenance has been completed.
Mar 29, 11:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 EDT
Scheduled -
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations : AU1-Austin NV1-Las Vegas MA3-Manchester IN1-Indianapolis MM1-Flint These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 03/29/2023 at 05:00 AM ET. End Time: 03/29/2023 at 11:00 AM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:06 EST
Completed -
The scheduled maintenance has been completed.
Mar 29, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 EDT
Scheduled -
Start Time: 3/29/23 - 2:00am ET
End Time: 3/29/23 - 7:00am ET
Type: NSX-V upgrade
Service Impacting: Yes - Clients can expect to see 30-60 seconds of downtime as NSX Edges reboot.
Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-V to the latest version in order to address a critical advisory. During this maintenance, the NSX Manager and the controller VMs will be upgraded.
Estimated Downtime: Up to one minute.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 22, 16:49 EDT
Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.
This notification is establishing a regular scheduled patching and the restart of the ZVM.
During the period of the maintenance the following will be true:
· Replication for your protected systems will NOT be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:04 EST
Completed -
The scheduled maintenance has been completed.
Mar 27, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 EDT
Scheduled -
Start Time: 3/26/23 - 9:00 PM ET
End Time: 3/27/23 - 3:00 AM ET
Type: Firewall Migration
Service Impacting: Yes
Description: OTAVA® network engineers are migrating our customer Internet traffic to an upgraded border firewall cluster in order to increase protection of our customer production networks from external threats. During this maintenance window, there will be a momentary interruption in Internet service for a large portion of our customer base of 5 seconds or less. It is possible that existing TCP sessions for applications and services will be interrupted and reformed at this time.
Estimated Downtime: Up to 5 seconds of packet loss.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 17, 14:20 EDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 03:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 EDT
Scheduled -
Start Time: 3/26/23 - 9:00 PM ET
End Time: 3/27/23 - 3:00 AM ET
Service Impacting: Yes - Momentary internet connectivity interruption
Description: OTAVA® engineers are establishing a maintenance window to migrate our customer Internet traffic to an upgraded border firewall cluster. During this maintenance window, there will be a momentary interruption in Internet service for a large portion of our customer base of 5 seconds or less. It is possible that existing TCP sessions for applications and services will be interrupted and reformed at this time.
Estimated Downtime: Up to 5 seconds
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 10:28 EST
Completed -
The scheduled maintenance has been completed.
Mar 24, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 EDT
Scheduled -
Otava engineers have discovered an issue with the OTMonitor probe. They are actively working on addressing the problem by restarting the affected services.
Mar 24, 15:02 EDT
Resolved -
This incident has been resolved.
Mar 23, 16:13 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 18:20 EDT
Identified -
Otava engineers have identified an issue with the Cloud Connect service in Las Vegas and are currently in the process of a providing the solution.
Mar 20, 15:42 EDT
Completed -
The scheduled maintenance has been completed.
Mar 23, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 EDT
Scheduled -
Start Time: 3/23/23 - 2:00 AM EST
End Time: 3/23/23 - 4:00 AM EST
Type: Firewall Firmware Upgrade
Service Impacting: Yes
Description: OTAVA® network engineers will be upgrading firewalls at VA4 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.
Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:08 EDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 EDT
Scheduled -
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Backup infrastructure at our following datacenter locations : AU1-Austin NV1-Las Vegas IN1-Indianapolis MM1-Flint These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 03/22/2023 at 05:00 AM ET. End Time: 03/22/2023 at 11:00 AM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:10 EST
Completed -
The scheduled maintenance has been completed.
Mar 22, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 EDT
Scheduled -
Start Time: 3/22/23 - 2:00am ET
End Time: 3/22/23 - 7:00am ET
Type: NSX-V upgrade
Service Impacting: Yes - Clients can expect to see 30-60 seconds of downtime as NSX Edges reboot.
Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-V to the latest version in order to address a critical advisory. During this maintenance, the NSX Manager and the controller VMs will be upgraded.
Estimated Downtime: Up to one minute.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 9, 11:34 EST
Completed -
The scheduled maintenance has been completed.
Mar 22, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 EDT
Scheduled -
Start Time: 3/22/23 - 2:00 AM EST
End Time: 3/22/23 - 4:00 AM EST
Type: Firewall Firmware Upgrade
Service Impacting: Yes
Description: OTAVA® network engineers will be upgrading firewalls at NV1 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.
Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:05 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:01 EDT
Scheduled -
Start Time: 3/21/23 - 9:00 AM ET
End Time: 3/21/23 - 5:00 PM ET
Type: Firmware Upgrade
Service Impacting: Yes
Description: OTAVA® engineers will be upgrading all Otava Veeam Enterprise Manager platforms to the most recent version. OCB self service functionality will be unavailable during portions of the maintenance.
Estimated Downtime: Up to 1 hour per each location.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 15:29 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 EDT
Scheduled -
Start Time: 3/21/23 - 2:00 AM EST
End Time: 3/21/23 - 4:00 AM EST
Type: Firewall Firmware Upgrade
Service Impacting: Yes
Description: OTAVA® network engineers will be upgrading firewalls at AU1 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.
Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:03 EDT
Completed -
The scheduled maintenance has been completed.
Mar 21, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Scheduled -
Start Time: 3/20/23 - 10:00 PM ET
End Time: 3/20/23 - 11:59 PM ET
Type: Switch Configuration Change
Service Impacting: Low
Description: OTAVA® network engineers are establishing a critical maintenance window in VA4 to perform ASIC configuration changes.
Estimated Downtime: No impact expected due to HA configuration.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 20, 15:45 EDT
Resolved -
Utility Power has been restored and all systems are operating as expected.
Mar 20, 13:55 EDT
Investigating -
Utility power failed at 11:19 AM at the OTAVA® Flint data center. The Flint data center is currently running on backup generator power. No customers were affected by this outage. Consumers Energy has estimated a restoration time of 4:30 PM. Personnel is currently onsite and monitoring the situation. We will continue to provide updates here until Utility power is restored.
Thank you, Data Center Operation Team
Mar 20, 12:08 EDT