Otava Status Page Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

AU1 - Austin, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

NV1 - Las Vegas, NV Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

IN1 - Indianapolis, IN Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA DaaS Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MM1 - Flint, MI (Mid-Michigan) Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MD1 - Metro Detroit, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

AA2 - Ann Arbor, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

VA4 - Ashburn, VA Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA Enterprise VDI Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MA3 - Manchester, UK Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN1 - Denver, CO Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMWare Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA SD-WAN Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DAL1 - Dallas, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

PHX1 - Phoenix, AZ Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS Powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Colocation Services (Power, Cooling) Operational

Client Services Operational

90 days ago

100.0 % uptime

Today

OTAVA Support Portal (support.otava.com) Operational

OTPortal (portal.otava.com) Operational

OTAVA Support Phone System Operational

Operations Control Portal (OCP) Operational

OTAVA Partner Portal (partner.otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

OTAVA Website (otava.com) Operational

OTAVA Managed Endpoint Operational

OTAVA® Encore Portal Operational

90 days ago

100.0 % uptime

Today

OTAVA® Spotlight Portal Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OTAVA® Cloud Connect (OCC) Critical Maintenance - 9/11/24 Sep 11, 2024 08:00-16:00 EDT

Start Time: 9/11/24 - 8:00 AM ET

End Time: 9/11/24 - 4:00 PM ET

Type: Critical Patching

Service Impacting: Yes - Temporary loss of connectivity to OTAVA Cloud Connect (OCC) remote backup resources. To prevent the risk of corruption please disable any jobs pointed at OTAVA Cloud Connect until the maintenance is complete.

Description: OTAVA engineers will be applying a critical vendor hotfix.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 10, 2024 - 17:00 EDT

Patching CW Automate VMs in Denver DEN1 vCenter - September 2024 (09/13/2024) Sep 13, 2024 02:00-08:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/13/2024 at 02:00 AM ET.
End Time: 09/13/2024 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 04:57 EDT

OTMonitor Collectors Server Patching - September 2024 (09/16/2024) Sep 16, 2024 02:00-10:00 EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 09/16/2024 at 02:00 AM ET.
End Time : 09/16/2024 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:23 EDT

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER September 2024 (09/17/2024) Sep 17, 2024 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/17/2024 at 02:00 AM ET.
End Time: 09/17/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:05 EDT

OCC and OCB Infrastructure Patching - Phoenix September 2024 (09/18/2024) Sep 18, 2024 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/18/2024 at 02:00 AM ET.
End Time: 09/18/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:11 EDT

Denver (DEN1) - Data Center Semi Annual HVAC Preventative Maintenance - 9/18/24 Sep 18, 2024 10:00-19:00 EDT

Denver (DEN1) - Data Center Semi Annual HVAC Preventative Maintenance - 9/18/24

Start Time: 9/18/24 - 10:00 AM ET
End Time: 9/18/24 - 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

DEN1 - Denver, CO -Building Systems
Posted on Sep 10, 2024 - 11:18 EDT

OCC and OCB Infrastructure Patching - Dallas September 2024 (09/19/2024) Sep 19, 2024 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/19/2024 at 02:00 AM ET.
End Time: 09/19/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:14 EDT

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - September 2024 (09/24/2024)) Sep 24, 2024 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/24/2024 at 02:00 AM ET.
End Time: 09/24/2024 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:17 EDT

Otava® Cloud Backup Infrastructure Patching - September 2024 (09/25/2024) Sep 25, 2024 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 09/25/2024 at 02:00 AM ET.
End Time: 09/25/2024 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 02, 2024 - 05:20 EDT

Past Incidents

Sep 11, 2024

OTAVA®Phone System Outage

Resolved - This incident has been resolved.
Sep 11, 00:13 EDT

Identified - We are currently experiencing an issue affecting our phone system. Our team is actively collaborating with the vendor to resolve the issue as quickly as possible. We are closely monitoring the situation and will provide timely updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

If you have any questions or concerns regarding this please contact us by logging into
https://support.otava.com or calling 877-740-5028, option 3.
Sep 10, 21:52 EDT

Sep 10, 2024

Denver (DEN1) and Indianapolis (IN1) OTAVA® Shared Cloud vCD Maintenance - 9/10/24

Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 11:15 EDT

Scheduled - Start Time: 9/10/24 - 8:00 AM ET

End Time: 9/10/24 - 10:00 AM ET

Type: Upgrade

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 21, 15:37 EDT

Sep 9, 2024

OTAVA® Cloud Backup (OCB) Critical Maintenance - 9/9/24

Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 EDT

Update - This maintenance for MM1 has been extended by 3 hours and will now end at 9/10/24 12AM ET. All other sites have had their maintenance completed.
Sep 9, 20:36 EDT

Update - This maintenance has been extended by 3 hours and will now end at 9PM ET.
Sep 9, 16:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 EDT

Scheduled - Start Time: 9/9/24 - 2:00 PM ET

End Time: 9/9/24 - 6:00 PM ET

Type: Critical Patching

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform critical upgrades. All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 6, 16:18 EDT

OTAVA® Cloud Connect (OCC) Critical Maintenance - 9/9/24

Completed - The scheduled maintenance has been completed.
Sep 9, 19:00 EDT

Update - This maintenance has been extended by 3 hours and will now end at 7PM ET.
Sep 9, 15:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:00 EDT

Scheduled - Start Time: 9/9/24 - 12:00 PM ET

End Time: 9/9/24 - 4:00 PM ET

Type: Critical Patching

Service Impacting: Yes - Temporary loss of connectivity to OTAVA Cloud Connect (OCC) remote backup resources. To prevent the risk of corruption please disable any jobs pointed at OTAVA Cloud Connect until the maintenance is complete.

Description: OTAVA engineers will be applying critical security patches.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 6, 16:13 EDT

Austin (AU1), Las Vegas (NV1), Mid-Michigan (MM1), and Indianapolis (IN1) OTAVA® Cloud Backup (OCB) Critical Maintenance - 9/9/24

Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 EDT

Update - This maintenance window has been extended by 2 hours and will now end at 4PM ET.
Sep 9, 13:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:00 EDT

Scheduled - Start Time: 9/9/24 - 10:00 AM ET

End Time: 9/9/24 - 2:00 PM ET

Type: Critical Patching

Service Impacting: Yes - Self service access will be limited during the maintenance but jobs will be unaffected.

Description: OTAVA® engineers will be upgrading Veeam Enterprise Manager platforms to the most recent version. OCB self service functionality will be unavailable during portions of the maintenance but backups will operate as normal.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 6, 16:05 EDT

OTAVA® Cloud Connect (OCC) Veeam Service Provider Console (VSPC) Critical Maintenance - 9/9/24

Completed - The scheduled maintenance has been completed.
Sep 9, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:01 EDT

Scheduled - Start Time: 9/9/24 - 10:00 AM ET

End Time: 9/9/24 - 2:00 PM ET

Type: Critical Patching

Service Impacting: Yes - Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance. However, jobs will continue to run normally, as they do not rely on the VSPC to run.

Description: OTAVA engineers will be applying critical security patches.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 6, 16:09 EDT

Ann Arbor (AA2) ISP Maintenance - 9/8/24

Completed - The scheduled maintenance has been completed.
Sep 9, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 EDT

Scheduled - Start Time: 9/8/24 - 11:00 PM ET

End Time: 9/9/24 - 05:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing fiber repair maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into
https://support.otava.com
or calling 877-740-5028, option 3.
Aug 29, 10:30 EDT

Sep 8, 2024

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Ashburn (VA4) ISP Maintenance - 9/6/24

Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 EDT

Scheduled - Start Time: 9/6/24 - 1:00 AM ET

End Time: 9/6/24 - 4:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing software upgrades.

If you have any questions or concerns regarding this maintenance please contact us by logging into
https://support.otava.com
or calling 877-740-5028, option 3.
Aug 29, 10:44 EDT

Sep 5, 2024

Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 9/5/2024

Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:01 EDT

Scheduled - Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 9/5/2024
Start Time: 9/5/24 - 10:00 AM ET
End Time: 9/5/24 - 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® and vendor engineers will be performing routine fire system maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 23, 10:25 EDT

Austin (AU1) and Las Vegas (NV1) OTAVA® Shared Cloud vCD Maintenance - 9/5/24

Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 EDT

Scheduled - Start Time: 9/5/24 - 8:00 AM ET

End Time: 9/5/24 - 10:00 AM ET

Type: Upgrade

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 21, 15:29 EDT

Sep 4, 2024

OTAVA® Managed WAF Maintenance - 9/4/24

Completed - The scheduled maintenance has been completed.
Sep 4, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 18:00 EDT

Scheduled - Start Time: 9/4/24 -6:00 PM ET

End Time: 9/4/24 - 7:00 PM ET

Type: Configuration changes

Service Impacting: Low - No impact expected.

Description: OTAVA® engineers will be making configuration changes. No impact to client systems is expected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 29, 14:28 EDT

Austin (AU1) OTAVA® Cloud Backup (OCB) Maintenance - 9/4/24

Completed - The scheduled maintenance has been completed.
Sep 4, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:30 EDT

Scheduled - Start Time: 9/4/24 -10:30 AM ET

End Time: 9/4/24 - 6:30 PM ET

Type: Upgrade

Service Impacting: Yes - Self service access will be limited during the maintenance but jobs will be unaffected.

Description: OTAVA® engineers will be upgrading Veeam Enterprise Manager platforms to the most recent version. OCB self service functionality will be unavailable during portions of the maintenance but backups will operate as normal.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 27, 16:20 EDT

Sep 3, 2024

Indianapolis (IN1) OTAVA® Shared Cloud NSX-T Upgrade - 9/3/24

Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 11:05 EDT

Scheduled - Start Time: 9/3/24 - 6:00 AM ET

End Time: 9/3/24 - 11:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will not be available during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 20, 10:09 EDT

Dallas (DAL1) and Phoenix (PHX1) OTAVA® Shared Cloud vCD Maintenance - 9/3/24

Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 EDT

Scheduled - Start Time: 9/3/24 - 8:00 AM ET

End Time: 9/3/24 - 10:00 AM ET

Type: Upgrade

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 21, 15:23 EDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

Austin (AU1) OTAVA® Cloud Backup (OCB) Critical Maintenance - 8/30/24

Completed - The scheduled maintenance has been completed.
Aug 30, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 10:00 EDT

Scheduled - Start Time: 8/30/24 -10:00 AM ET

End Time: 8/30/24 - 2:00 PM ET

Type: Configuration changes

Service Impacting: Low - Clients may see failed backups during this window.

Description: OTAVA® engineers will be making registry configuration changes. OCB services will be operational during this maintenance. All virtual machines and related resources will also remain online and fully operational.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 29, 11:28 EDT

Aug 29, 2024

OCC and OCB Infrastructure Patching - Dallas August 2024 (08/29/2024)

Completed - The scheduled maintenance has been completed.
Aug 29, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 02:00 EDT

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 08/29/2024 at 02:00 AM ET.
End Time: 08/29/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 6, 05:31 EDT

Indianapolis (IN1) OTAVA® Shared Cloud vCD Maintenance - 8/29/24

Completed - The scheduled maintenance has been completed.
Aug 29, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:00 EDT

Scheduled - Start Time: 8/29/24 - 8:00 AM ET

End Time: 8/29/24 - 10:00 AM ET

Type: Upgrade

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 21, 15:12 EDT

Austin (AU1) to Las Vegas (NV1) Transport Circuit ISP Maintenance - 8/29/24

Completed - The scheduled maintenance has been completed.
Aug 29, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 02:01 EDT

Scheduled - Start Time: 8/29/24 - 2:00 AM ET

End Time: 8/29/24 - 8:00 AM ET

Type: Fiber repair

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: The ISP is performing fiber splicing on the transport circuit between Austin and Las Vegas. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 16, 10:02 EDT

Aug 28, 2024

Ann Arbor 2 (AA2) Data Center Electrical Systems Thermal Scans - 8/28/24

Completed - The scheduled maintenance has been completed.
Aug 28, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 EDT

Scheduled - Ann Arbor 2 (AA2) Data Center Electrical Systems Thermal Scans - 8/28/24
Start Time: 8/28/24 - 08:00 AM ET
End Time: 8/28/24 - 5:00 PM ET
Type: Electrical Thermal Scans
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 21, 09:36 EDT

OCC and OCB Infrastructure Patching - Phoenix August 2024 (08/28/2024)

Completed - The scheduled maintenance has been completed.
Aug 28, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 02:00 EDT

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 08/28/2024 at 02:00 AM ET.
End Time: 08/28/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 6, 05:29 EDT

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