In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 01, 2023 - 08:00 EDT
Scheduled - Start Time: 6/1/23 - 8:00 AM ET

End Time: 6/1/23 - 8:00 PM ET

Type: Critical Maintenance

Service Impacting: Yes - Temporary loss of connectivity to Otava Cloud Connect (OCC) remote backup resources for up to 12 hours.

Description: OTAVA® engineers will be performing critical maintenance to the OCC infrastructure. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 2023 - 16:20 EDT
Update - We are continuing to work on a fix for this issue.
May 30, 2023 - 15:47 EDT
Update - We are continuing to work on a fix for this issue.
May 30, 2023 - 15:34 EDT
Identified - OTAVA Engineers are aware of a service disruption impacting our Denver (DEN1) and Phoenix (PHX1) Veeam Backup for Office365 products. We are actively working with the vendor on a fix and will provide updates once service has been restored.
May 30, 2023 - 12:26 EDT
Investigating - Otava Engineers are currently investigating an issue wherein backup statuses are not reporting correctly to the Veeam Service Provider Console (vac.newcloudnetworks.com). Otava will provide updates as they become available.

Impact: Backups should still be running and completing, but their status, consistency date and number of retention points may not be accurate or up to date. Please check the backup status from the Veeam Backup and Replication Console (VBR) or from the Veeam Agent for Windows interface.

May 26, 2023 - 14:41 EDT
Monitoring - OTAVA® Engineers have implemented a fix and are now monitoring backups.

If you are still experiencing backup failures, please perform the following steps:

Disable the affected job.
If using VBR: Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
If using Veeam Agent for Windows: Restart the management agent on the affected server.
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete, re-enable the job and run an Active Full backup, or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.

May 26, 2023 - 12:16 EDT
Investigating - Veeam Cloud Connect backup jobs targeting Dallas repositories may fail reporting missing components. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
May 23, 2023 - 10:08 EDT
Monitoring - OTAVA® Engineers have implemented a fix and are now monitoring backups.

If you are still experiencing backup failures, please perform the following steps:

Disable the affected job.
If using VBR: Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
If using Veeam Agent for Windows: Restart the management agent on the affected server.
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete, re-enable the job and run an Active Full backup, or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.

May 26, 2023 - 12:16 EDT
Update - Otava Engineers have resolved the issue . if you continue experiencing problems. Denver Cloud Connect jobs are believed to be operational again.

If you are experiencing failures still, please perform the following steps: .

Disable the affected job.
Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete please right click and select Active Full on the job. Or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.

May 25, 2023 - 14:32 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 06:39 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:54 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:51 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:50 EDT
Update - We are continuing to work with the vendor to resolve any backup failures that clients may still be seeing.
May 24, 2023 - 15:14 EDT
Update - We are continuing to investigate this issue.
May 23, 2023 - 10:09 EDT
Update - We are continuing to investigate this issue.
May 23, 2023 - 09:08 EDT
Investigating - Veeam Cloud Connect backup jobs targeting Denver repositories may fail intermittently, reporting the Service Provider side closed the session. Job retries should be successful. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
May 23, 2023 - 09:05 EDT
Monitoring - Veeam Cloud Connect backup jobs targeting Denver repositories may have failed, reporting the Service Provider side closed the session. Job retries should be successful. OTAVA® engineers are monitoring for stability.
May 21, 2023 - 15:54 EDT
Investigating - Otava Engineers are currently investigating an issue wherein Dallas OCC backups cannot be viewed or managed through the Veeam Service Provider Console (vac.newcloudnetworks.com). Otava will provide updates as they become available.

Impact: Backups should still be running, but cannot be managed or even seen in the VSPC at this time.

May 26, 2023 - 11:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 2023 - 17:06 EDT
Identified - Update - We have identified a fix and are working to implement
May 25, 2023 - 10:46 EDT
Investigating - OTAVA Engineers are currently aware of a service disruption impacting Veeam (OCB) backup jobs within our Austin and Las Vegas Data Centers, clients may notice backup failures. We are actively working with the vendor to find and correct the cause, and will provide further updates as they are available.
May 24, 2023 - 15:05 EDT
Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 10, 2023 - 17:10 EST
Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 09, 2023 - 16:01 EST
Investigating - OTAVA® and Vendor Engineers are investigating a slowness issue clients may be experiencing when accessing portal.ilokacloud.com.  Please contact support for any urgent issues that you may need assistance with.  Updates will be provided as they become available.
Feb 23, 2023 - 16:23 EST
AU1 - Austin, TX Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
NV1 - Las Vegas, NV Partial Outage
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Partial Outage
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
IN1 - Indianapolis, IN Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
MM1 - Flint, MI (Mid-Michigan) Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
Networking Operational
MD1 - Metro Detroit, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
AA2 - Ann Arbor, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
VA4 - Ashburn, VA Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Data Center Facilities Operational
MA3 - Manchester, UK Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Otava Cloud Connect (OCC) Operational
Data Center Facilities Operational
DEN1 - Denver, CO Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMWare Operational
Data Center Facilities Operational
NYC1 - New York, NY Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DAL1 - Dallas, TX Degraded Performance
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Degraded Performance
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
PHX1 - Phoenix, AZ Under Maintenance
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Under Maintenance
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
CLE1 - Cleveland, OH Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DUS1 - Dusseldorf, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
FRA1 - Frankfurt, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
LA1 - Los Angeles, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
SF1 - San Fransico, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
Client Services Operational
OTPortal (portal.otava.com) Operational
Partner Portal (partner.otava.com) Operational
Support Portal (support.otava.com) Operational
Website (otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start Time: 6/6/23 - 1:00 AM ET

End Time: 6/6/23 - 6:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing planned maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on May 26, 2023 - 09:12 EDT
Past Incidents
Jun 1, 2023

Unresolved incident: Phoenix (PHX1) OCC Critical Maintenance - 6/1/23.

May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 EDT
Scheduled - Start Time: 5/30/23 - 8:00 AM EDT

End Time: 5/31/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems

May 18, 11:12 EDT
Completed - The scheduled maintenance has been completed.
May 31, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 05:00 EDT
Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 05/31/2023 at 05:00 AM ET.
End Time: 05/31/2023 at 11:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 9, 04:40 EDT
May 30, 2023

Unresolved incident: Denver (DEN1) and Phoenix (PHX1) Veeam for O365 Service Disruption - 5/30/23.

May 29, 2023
Completed - The scheduled maintenance has been completed.
May 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 02:00 EDT
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: May 29th, 2023 at 02:00 AM ET.

End Time: May 29th, 2023 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 9, 04:42 EDT
May 28, 2023

No incidents reported.

May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 EDT
Scheduled - Start Time: 5/27/23 - 12:01 AM ET

End Time: 5/27/23 - 5:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing planned maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 16, 10:07 EDT
May 26, 2023

Unresolved incidents: OTAVA® Cloud Connect (OCC) Veeam Service Provider Console (VSPC) Service Disruption, Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption, Dallas (DAL1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23, Denver (DEN1) OTAVA® Cloud Connect (OCC) Service Disruption - 5/24/23.

May 25, 2023
Completed - The scheduled maintenance has been completed.
May 25, 00:00 EDT
Update - This maintenance has been extended by 5 hours and will now end at 11:59 PM ET.
May 24, 17:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 10:00 EDT
Scheduled - Start Time: 5/24/23 - 10:00 AM ET

End Time: 5/24/23 - 11:59 PM ET

Service Impacting: Yes - Intermittent loss of connectivity to OTAVA® Cloud Connect (OCC) remote backup resources for the duration of the window.

Description: OTAVA engineers are establishing a maintenance window to reconfigure some settings inside of OCC. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 24, 08:12 EDT
May 24, 2023
Completed - The scheduled maintenance has been completed.
May 24, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 12:00 EDT
Scheduled - Start Time: 5/23/23 - 12:00 PM ET

End Time: 5/24/23 - 12:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 1, 16:35 EDT
May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 EDT
Scheduled - Start Time: 5/23/23 - 8:00 AM EDT

End Time: 5/23/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MD1 - Metro Detroit, MI - Building Systems

May 9, 12:39 EDT
Completed - The scheduled maintenance has been completed.
May 23, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 12:00 EDT
Scheduled - Start Time: 5/22/23 - 12:00 PM ET

End Time: 5/23/23 - 12:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 22, 08:18 EDT
Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 05/23/2023 at 02:00 am.
End Time : 05/23/2023 at 03:00 am.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.


If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 9, 05:00 EDT
May 22, 2023
Completed - The scheduled maintenance has been completed.
May 22, 16:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:01 EDT
Scheduled - Emergency maintenance window for Dallas OCC.
Troubleshooting due to failing jobs

May 22, 13:46 EDT
May 21, 2023
May 20, 2023
Completed - The scheduled maintenance has been completed.
May 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 19, 20:53 EDT
Scheduled - *NOTE: This maintenance has been rescheduled for Saturday 5/20 due to unexpected Veeam Agent software behavior.*

Start Time: 5/20/23 - 10:00 AM ET

End Time: 5/20/23 - 10:00 PM ET

Type: Routine

Service Impacting: Yes - Intermittent loss of backup functionality throughout the maintenance window.

Description: OTAVA® engineers will be upgrading Veeam to the latest version.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 1, 16:29 EDT
Resolved - OTAVA Engineers were able to resolve the access issue with an update to the VSPC. Please contact OTAVA Support if you have any continuing access issues.
May 20, 14:00 EDT
Investigating - OTAVA Engineers are aware of an issue with accessing the VSPC hosted at vac.newcloudnetworks.com, and are working with the vendor to correct this. At this time, all backups should still be running as scheduled, if you are seeing backup failures, please contact the OTAVA Support team.
May 19, 12:20 EDT
Completed - The scheduled maintenance has been completed.
May 20, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:30 EDT
Scheduled - Start Time: 5/19/23 - 10:00 AM ET 

End Time: 5/19/23 - 10:00 PM ET 

Type: Critical Maintenance 

Service Impacting: Yes - Backup and Restore operations will be unavailable for up to 10 hours.

Description: OTAVA® engineers will be performing critical remediation tasks in order to enhance the overall performance, stability, and security of the OTAVA Cloud Connect for O365. While these improvements are crucial for ensuring the continued reliability of our services, we understand that they may cause some inconvenience to your business operations.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 19, 12:13 EDT
May 19, 2023
Completed - The scheduled maintenance has been completed.
May 19, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:30 EDT
Scheduled - Start Time: 5/19/23 - 7:30 AM ET

End Time: 5/19/23 - 9:30 AM ET

Type: Critical Maintenance

Service Impacting: Yes - Up to 2 hours.

Description: OTAVA® engineers will be performing critical configuration changes in the vCD environment. During this window, clients will not be able to deploy or make changes to the VCD environments, existing workload will not be affected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 18, 14:16 EDT
May 18, 2023
Completed - The scheduled maintenance has been completed.
May 18, 18:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT
Scheduled - Mid-Michigan (MM1) Data Center Electrical Maintenance -5/18/23
Start Time: 5/18/23 - 8:00 AM EDT
End Time: 5/18/23 - 5:00 PM EDT
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® engineers will be conducting routine Electrical maintenance. The building will be placed on generator power for a short time to allow for work to be completed.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities

May 9, 09:22 EDT
Completed - The scheduled maintenance has been completed.
May 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 EDT
Scheduled - Otava engineers are establishing a maintenance window to upgrade Otava Cloud Connect infrastructure at our following datacenter locations :
DEN1
These upgrades are required in order to continue to provide a secure and compliant environment.

Start Time: 05/18/2023 at 06:00 AM ET.
End Time: 05/18/2023 at 5:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

May 8, 14:36 EDT
Completed - The scheduled maintenance has been completed.
May 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 16, 17:07 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 11, 15:42 EDT
Scheduled - Start Time: 5/17/23 - 8:00 AM EDT

End Time: 5/17/23 - 5:00 PM EDT

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact on power is expected.

Description: OTAVA® vendors will be conducting routine battery maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems

May 5, 09:24 EDT