OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 04/23/2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 2026 - 02:00 EDT
Scheduled - Start Time: 04/23/2026 at 02:00 AM ET.
End Time: 04/23/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 23, 2026 02:00-14:00 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Under Maintenance
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
99.99 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Zerto Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
99.98 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Under Maintenance
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Under Maintenance
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.97 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
99.88 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Mid-Michigan (MM1) Data Center Semi Annual HVAC Preventative Maintenance - 04/27/26-04/29/26 Apr 27, 2026 08:00 - Apr 30, 2026 16:00 EDT

Mid-Michigan (MM1) Data Center Semi Annual HVAC Preventative Maintenance - 04/27/26-04/29/26

Start Time: 4/27/26 - 8:00 AM ET

End Time: 4/29/26- 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine HVAC maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 14, 2026 - 10:33 EDT

OTAVA® Cloud Backup Infrastructure Patching - 04/28/2026 Apr 28, 2026 02:00-14:00 EDT

Start Time: 04/28/2026 at 02:00 AM ET.
End Time: 04/28/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 07, 2026 - 10:59 EDT

Ann Arbor 2 (AA2) Data Center Annual UPS Preventative Maintenance - 4/28/26-4/29/26 Apr 28, 2026 08:00 - Apr 29, 2026 17:00 EDT

Start Time: 4/28/26 - 8:00 AM ET 

End Time: 4/29/26 - 5:00 PM ET 

Type: Routine 

Service Impacting: No - Due to the redundant nature of the design, no impact is expected. 

Description: OTAVA® vendors will be conducting routine preventative maintenance on the UPS system. 

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 14, 2026 - 16:10 EDT

Ann Arbor 2 (AA2) Data Center Electrical System Maintenance - 4/28/26 Apr 28, 2026 08:00-17:00 EDT

Start Time: 4/28/26 - 8:00 AM ET

End Time: 4/28/26 - 5:00 PM ET

Type: Repair

Service Impacting: No – customer impact is not expected at this time; however, maintenance on the Static Transfer Switch (STS) carries a low risk of impact to PDU5.

Description: OTAVA® vendors will be conducting repairs on the STS feeding PDU5.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 16, 2026 - 09:54 EDT
Apr 23, 2026
Phoenix (PHX1) - Storage Array OS upgrade - 04/23/2026
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:00 EDT
Scheduled - Phoenix (PHX1) - Storage Array OS upgrade - 04/23/2026

Start Time: 04/23/2026 - 11:00 AM ET

End Time: 04/23/2026 - 13:00 PM ET

Type: Storage OS upgrade

Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 DR storage. Due to redundant controller design, no impact is expected to production workloads.

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 17:32 EDT
Denver (DEN2) OTAVA® infrastructure NSX-T Upgrade - 04/23/2026
Completed - The scheduled maintenance has been completed.
Apr 23, 12:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 23, 10:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 EDT
Scheduled - Denver (DEN2) OTAVA® infrastructure NSX-T Upgrade - 04/23/2026

Start Time: 04/23/2026 - 08:00 AM ET

End Time: 04/23/2026 - 12:00 AM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 10:12 EDT
Apr 22, 2026
Dallas (DAL1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 4/22/2026
Completed - The scheduled maintenance has been completed.
Apr 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:00 EDT
Scheduled - Start Time: 4/22/2026 at 02:00 AM ET.
End Time: 4/22/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 10:05 EDT
OTAVA® Managed Server Protection (Trend Deep Security Manager (DSM)) Nodes Reboot 4/22/2026
Completed - The scheduled maintenance has been completed.
Apr 22, 13:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:05 EDT
Scheduled - OTAVA® Managed Server Protection (Trend Deep Security Manager (DSM)) Nodes Reboot 4/22/2026

Start Time: 4/22/26 - 11:05 AM ET

End Time: 4/22/26 - 1:05 PM ET

Service Impacting: Low - No impact expected

Description: OTAVA engineers are establishing a maintenance window to reboot the DSM nodes to solve a reporting issue.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 11:04 EDT
OTAVA® Encore (portal.otava.com) Outage - 4/22/2026
Resolved - This incident has been resolved.
Apr 22, 12:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 11:43 EDT
Investigating - Service Impacting: Yes – Encore services may be unavailable until further notice.

Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 09:59 EDT
OTAVA® Managed Server Protection (Trend Deep Security Manager (DSM)) Nodes Reboot 4/22/2026
Completed - The scheduled maintenance has been completed.
Apr 22, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:30 EDT
Scheduled - OTAVA® Managed Server Protection (Trend Deep Security Manager (DSM)) Nodes Reboot 4/22/2026

Start Time: 4/22/26 - 9:30 AM ET

End Time: 4/22/26 - 10:30 AM ET

Service Impacting: Low - No impact expected

Description: OTAVA engineers are establishing a maintenance window to reboot the DSM nodes to solve a reporting issue.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 21, 09:03 EDT
Mid-Michigan (MM1) - Storage Array OS upgrade - 4/22/26
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 EDT
Scheduled - Start Time: 4/22/26 -12:00 AM EDT

End Time: 4/22/26 - 3:00 AM EDT

Service Impacting: No

Estimated Downtime: 3hr

Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 storage. Due to redundant controller design, no impact is expected to production workloads.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 20:49 EDT
Apr 21, 2026
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 04/21/2026
Completed - The scheduled maintenance has been completed.
Apr 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:01 EDT
Scheduled - Start Time: 04/21/2026 at 02:00 AM ET.
End Time: 04/21/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 09:59 EDT
Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 04/21/2026
Completed - The scheduled maintenance has been completed.
Apr 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:00 EDT
Scheduled - Start Time: 04/21/2026 at 02:00 AM ET.
End Time: 04/21/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 09:55 EDT
Denver (DEN2) OTAVA® infrastructure NSX-T Upgrade - 04/21/2026
Completed - The scheduled maintenance has been completed.
Apr 21, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:01 EDT
Scheduled - Denver (DEN2) OTAVA® infrastructure NSX-T Upgrade - 04/21/2026

Start Time: 04/21/2026 - 09:00 AM ET

End Time: 04/21/2026 - 11:00 AM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 20, 16:30 EDT
WSUS Server Maintenance - 04/21/2026
Completed - The scheduled maintenance has been completed.
Apr 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 02:02 EDT
Scheduled - Start Time: 04/21/2026 - 02:00AM EDT
End Time: 04/21/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 10:24 EDT
Indianapolis (IN1) - Storage Array OS upgrade - 4/21/26
Completed - The scheduled maintenance has been completed.
Apr 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 EDT
Scheduled - Start Time: 4/21/26 -12:00 AM EDT

End Time: 4/21/26 - 3:00 AM EDT

Service Impacting: No

Estimated Downtime: 3hr

Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 storage. Due to redundant controller design, no impact is expected to production workloads.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 20:46 EDT
Apr 20, 2026
OTMonitor Collectors Server Patching - 04/20/2026
Completed - The scheduled maintenance has been completed.
Apr 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 04/20/2026 at 02:00 AM ET.
End Time : 04/20/2026 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 10:40 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Phoenix (PHX1) Storage Platform Maintenance - 04/17/2026
Completed - The scheduled maintenance has been completed.
Apr 17, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 EDT
Scheduled - Phoenix (PHX1) Storage Platform Maintenance - 04/17/2026

Start Time: 04/17/2026 - 13:00 PM ET

End Time: 04/17/2026 - 14:00 PM ET

Type: Storage hardware capacity increase

Description: OTAVA infrastructure engineers are adding to storage infrastructure for T3 / backup platform to address performance concerns and scaling.

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 16, 15:48 EDT
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 04/17/2026
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 EDT
Scheduled - Start Time: 04/17/2026 at 02:00 AM ET.
End Time: 04/17/2026 at 08:00 AM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 09:41 EDT
Apr 16, 2026
Metro Detroit (MD1) Data Center Electrical System Thermal Scans - 4/16/25
Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 EDT
Scheduled - Start Time: 4/16/26 - 8:00 AM ET
End Time: 4/16/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems
Apr 3, 09:58 EDT
Apr 15, 2026
Ann Arbor 2 (AA2) Data Center Electrical Systems Thermal Scans - 4/15/26
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 EDT
Scheduled - Start Time: 4/15/26 - 08:00 AM ET
End Time: 4/15/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems
Apr 3, 09:55 EDT
OTAVA® Managed Endpoint (Automate) Emergency Maintenance - 4/15/2026
Resolved - This incident has been resolved.
Apr 15, 15:35 EDT
Identified - Start Time: 4/15/2026 - 3:00 PM ET
End Time: 4/15/2026 - 4:00 PM ET
Type: Emergency
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period
Description: OTAVA® engineers will be performing a reboot to restore MFA functionality.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Apr 15, 14:56 EDT
Mid Michigan (MM) OTAVA® infrastructure NSX-T Upgrade - 04/15/2026
Completed - The scheduled maintenance has been completed.
Apr 15, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:00 EDT
Scheduled - Mid Michigan (MM) OTAVA® infrastructure NSX-T Upgrade - 04/15/2026

Start Time: 04/15/2026 - 10:00 AM ET

End Time: 04/15/2026 - 12:00 PM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 13, 13:44 EDT
Indianopolis (IN1) DIMM replacement for a host - 4/15/2026
Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:01 EDT
Scheduled - Service Impacting: Low

Description: OTAVA® engineers will be replacing a faulty DIMM for a host.

Estimated Downtime: All virtual machines and related resources will remain online and fully operational.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 15, 07:30 EDT
Las Vegas (NV1) - Storage Array OS upgrade - 4/15/26
Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 EDT
Scheduled - Start Time: 4/15/26 -12:00 AM EDT

End Time: 4/15/26 - 2:00 AM EDT

Service Impacting: No

Estimated Downtime: 2hr

Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 storage. Due to redundant controller design, no impact is expected to production workloads.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 20:38 EDT
Apr 14, 2026
Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 04/13/26-04/14/26
Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 EDT
Scheduled - Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 04/13/26-04/14/26
Start Time: 4/13/26 - 8:00 AM ET
End Time: 4/14/26- 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 3, 16:55 EDT
Metro Detroit (MD1) Data Center Fire Systems Preventative Maintenance - 4/13/26-4/14/26
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 EDT
Scheduled - Start Time: 4/13/26 - 8:00 AM ET

End Time: 4/14/26 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 31, 10:41 EDT
Indianapolis (IN1) OTAVA® ESXi Patching - 4/14/2026
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:01 EDT
Scheduled - Start Time: 04/14/2026 - 3:00 AM EDT
End Time: 04/14/2026 - 11:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 14:48 EDT
Austin (AU1) - Storage Array OS upgrade - 4/14/26
Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 EDT
Scheduled - Start Time: 4/14/26 -12:00 AM EDT

End Time: 4/14/26 - 3:00 AM EDT

Service Impacting: No

Estimated Downtime: 3hr

Description: OTAVA infrastructure engineers are upgrading the operating system on the production storage array for Tier-1/Tier-2 storage. Due to redundant controller design, no impact is expected to production workloads.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 6, 19:45 EDT
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Phoenix (PHX1) OTAVA® Shared Cloud vCD Maintenance - 04/10/2026
Completed - The scheduled maintenance has been completed.
Apr 10, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 EDT
Scheduled - Phoenix (PHX1) OTAVA® Shared Cloud vCD Maintenance - 04/10/2026


Start Time: 04/10/2026 - 08:00 AM ET

End Time: 04/10/2026 - 12:00 PM ET


Type: Upgrade

Service Impacting: Medium - Clients will not be able to deploy new VMs or make changes to the Shared Cloud vCD environments.

Description: OTAVA® engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the vCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 09:45 EDT
Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Partial Outage
Resolved - The incident has been resolved. You may need to upgrade your Veeam Explorers to the latest version, if you have not. Please open an OTAVA ticket if you need any assistance.
Apr 10, 10:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 14:50 EDT
Investigating - Type: Service Outage

Service Impacting: Yes – Microsoft 365 backups and restores may be unavailable at this time.

Description: OTAVA® engineers are currently investigating an unexpected outage impacting Indianapolis (IN1) OTAVA Backup for Microsoft 365 (VBO). Backups and restores may be unavailable at this time.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 7, 11:15 EDT
Denver (DEN2) Core Network Configuration Update - 04/09-10/2026
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 EDT
Scheduled - Denver (DEN2) Core Network Configuration Update - 04/09-10/2026


Start Time: 04/09/2026 at 23:00 PM ET

End Time: 04/10/2026 at 01:00 AM ET


Type: Configuration Changes

Service Impacting: No disruption is expected. A brief interruption to network connectivity is possible during the maintenance window.

Description: OTAVA® network engineers will be performing network configuration updates to core switching infrastructure in Denver. This work is part of ongoing infrastructure optimization and is not expected to impact service availability.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 1, 17:40 EDT
Apr 9, 2026
Mid Michigan (MM) OTAVA® infrastructure NSX-T Upgrade - 04/09/2026
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 EDT
Scheduled - Mid Michigan (MM) OTAVA® infrastructure NSX-T Upgrade - 04/09/2026

Start Time: 04/09/2026 - 10:00 AM ET

End Time: 04/09/2026 - 12:00 PM ET

Type: Upgrade Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-T.

Service Impacting: Low - NSX-T services changes will not be available during upgrade. No production workloads will be affected.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 2, 12:24 EDT
Pheonix (PHX1) to Denver (DEN2) Transport Circuit Maintenance - 04/09/2026
Completed - The scheduled maintenance has been completed.
Apr 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 EDT
Scheduled - Pheonix (PHX1) to Denver (DEN2) Transport Circuit Maintenance - 04/09/2026

Start Time: 04/09/2026 at 2:00 AM ET
End Time: 04/09/2026 at 8:00 AM ET

Type: Configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: OTAVA® network engineers and OTAVA® Internet provider are making configuration changes on the transport circuit between Pheonix (PHX1) and Denver (DEN2).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 24, 14:30 EDT
← Incident History Powered by Atlassian Statuspage