Mid Michigan (MM) OCB Storage Outage 7/25/2024
Monitoring - OTAVA® engineers have recovered the system and backups are running and completing successfully. We are continuing to monitor the health of the system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Jul 25, 2024 - 20:56 EDT
Identified - Type: Emergency
Service Impacting: Yes
Description: OTAVA® engineers are working to resolve the issue
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Jul 25, 2024 - 20:00 EDT
Austin (AU1) OTAVA® Austin Transport Circuit Outage 7/18/24
Identified - Description: OTAVA's® transport circuits in Austin (AU) are currently down. We have opened tickets with ISP to address this issue. While customers are not currently affected, redundancy between sites is effected.

If you have any questions or concerns, please contact us by logging into OTAVA Support or by calling 877-740-5028, option 3.
Jul 18, 2024 - 11:34 EDT
Uptime over the past 90 days. View historical uptime.
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
Client Services Operational
90 days ago
100.0 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Las Vegas (NV1) Tier 2 Storage Maintenance - 7/27/24 Jul 27, 2024 11:00-12:00 EDT
Start Time: 7/27/24 - 11:00 AM ET

End Time: 7/27/24 - 12:00 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 24, 2024 - 13:07 EDT
Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart July 2024 (07/29/2024) Jul 29, 2024 02:00-07:00 EDT
Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: 07/29/2024 at 02:00 AM ET.

End Time: 07/29/2024 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 04, 2024 - 04:49 EDT
OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER July 2024 (07/30/2024) Jul 30, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 07/30/2024 at 02:00 AM ET.
End Time: 07/30/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 04, 2024 - 04:33 EDT
OCC and OCB Infrastructure Patching - Phoenix July 2024 (07/31/2024) Jul 31, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 07/31/2024 at 02:00 AM ET.
End Time: 07/31/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 04, 2024 - 04:37 EDT
Mid Michigan (MM) Data Center Annual UPS Preventative Maintenance 7/31/2024 Jul 31, 2024 08:00-17:00 EDT
Start Time: 7/31/24 - 8:00 AM ET
End Time: 7/31/24 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact on power is expected.
Description: OTAVA® engineers, working with vendor engineers, are scheduling a maintenance window to perform annual preventative maintenance on the Uninterruptible Power Supply, Static Transfer Switches, and Batteries.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities
Posted on Jul 22, 2024 - 16:10 EDT
OCC and OCB Infrastructure Patching - Dallas July 2024 (08/01/2024) Aug 1, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 08/01/2024 at 02:00 AM ET.
End Time: 08/01/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 04, 2024 - 04:39 EDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Indianapolis (IN1) Data Center Generator Inspection and Load Bank Testing - 7/24/24 - 7/25/24
Completed - The scheduled maintenance has been completed.
Jul 25, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 EDT
Scheduled - Start Time: 7/24/24 - 8:00 AM ET

End Time: 7/25/24 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine generator inspection and load bank testing.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 15, 11:02 EDT
Jul 24, 2024
Otava® Cloud Backup Infrastructure Patching - July 2024 (07/24/2024)
Completed - The scheduled maintenance has been completed.
Jul 24, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 07/24/2024 at 02:00 AM ET.
End Time: 07/24/2024 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 4, 04:44 EDT
Jul 23, 2024
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - July 2024 (07/23/2024)
Completed - The scheduled maintenance has been completed.
Jul 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 07/23/2024 at 02:00 AM ET.
End Time: 07/23/2024 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 4, 04:42 EDT
Denver (DEN1) OTAVA® Shared Cloud vCD Maintenance - 7/23/24
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 EDT
Scheduled - Start Time: 7/23/24 - 8:00 AM ET

End Time: 7/23/24 - 10:00 AM ET

Type: Upgrade

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be upgrading the vCD environment. During this window, existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 10, 15:54 EDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Ann Arbor 2 (AA2) Data Center UPS/Electrical Systems Upgrade
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 EDT
Update - Due to the holiday and vendor scheduling we are extending this maintenance.
Jul 3, 14:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 EDT
Scheduled - Start Time: 6/3/24 - 8:00 AM ET
End Time: 7/5/24 - 5:00 PM ET
Type: UPS/Electrical System Upgrade Maintenance
Service Impacting: Medium - No impact is expected.
Description: OTAVA® engineer and vendor engineers will be performing upgrades on our UPS/Electrical systems. During this time, our Ann Arbor data center will be N on its UPS systems, rather than N+1. This will allow our engineers to replace our UPS’s one at a time. This maintenance is required to safely allow the vendor to access and perform work on OTAVA’s medium voltage tie-ins.
If you have any questions or concerns regarding this maintenance, please contact us by logging into
https://support.otava.com
or calling 877-740-5028, option 3.
May 29, 10:59 EDT
Indianapolis (IN1) Tier 2 Storage Maintenance - 7/20/24
Completed - The scheduled maintenance has been completed.
Jul 20, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:30 EDT
Scheduled - Start Time: 7/20/24 - 1:30 PM ET

End Time: 7/20/24 - 2:30 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 24, 10:15 EDT
Austin (AU1) Tier 2 Storage Maintenance - 7/20/24
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 EDT
Scheduled - Start Time: 7/20/24 - 11:00 AM ET

End Time: 7/20/24 - 12:00 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 17, 11:10 EDT
Jul 19, 2024
Indianapolis (IN1) Data Center UPS/Electrical Systems Upgrade
Completed - The scheduled maintenance has been completed.
Jul 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 EDT
Scheduled - Start Time: 6/24/24 - 8:00 AM ET
End Time: 7/19/24 - 5:00 PM ET

Type: UPS/Electrical System Upgrade Maintenance

Service Impacting: Medium - No impact is expected.

Description: OTAVA® engineers along with vendor engineers will be performing upgrades on our UPS/Electrical systems. During this time, our Indianapolis data center will be N on its UPS systems, rather than N+1. This will allow our engineers to install UPS maintenance isolation panels one at a time. This maintenance is required to safely allow the vendor to access and perform work on OTAVA’s medium voltage tie-ins.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 10, 16:11 EDT
Austin (AU1) Network Infrastructure Maintenance - 7/18/24
Completed - The scheduled maintenance has been completed.
Jul 19, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 EDT
Scheduled - Start Time: 7/18/24 - 9:00 PM ET

End Time: 7/19/24- 3:00 AM ET

Type: Software Upgrade

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to upgrade infrastructure switch firmware.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 9, 14:32 EDT
Mid-Michigan (MM1), Indianapolis (IN1), Austin (AU1) and Las Vegas (NV1) OTAVA® Cloud Backup (OCB) Maintenance - 7/18/24
Update - The scheduled maintenance has been completed.
Jul 19, 09:02 EDT
Completed - The scheduled maintenance has been completed.
Jul 19, 00:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:10 EDT
Scheduled - Start Time: 7/18/24 - 8:00 AM ET

End Time: 7/19/24 - 12:00 AM ET

Type: Upgrade

Service Impacting: Yes - Intermittently throughout the maintenance window

Description: OTAVA® engineers are establishing a maintenance window to perform upgrades. All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AU1 - Austin, TX - OTAVA Cloud Backup
NV1 - Las Vegas, NV - OTAVA Cloud Backup
MM1 - Flint, MI (Mid-Michigan) - OTAVA Cloud Backup
IN1 - Indianapolis, IN - OTAVA Cloud Backup
VA4 - Ashburn, VA - OTAVA Cloud Backup
Jul 18, 20:03 EDT
Jul 18, 2024
Mid-Michigan (MM1), Indianapolis (IN1), Austin (AU1) and Las Vegas (NV1) OTAVA® Cloud Backup (OCB) Maintenance - 7/18/24
Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 18, 18:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 11:00 EDT
Scheduled - Start Time: 7/18/24 - 11:00 AM ET

End Time: 7/18/24 - 7:00 PM ET

Type: Upgrade

Service Impacting: Yes - Intermittently throughout the maintenance window

Description: OTAVA® engineers are establishing a maintenance window to perform upgrades. All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 8, 17:50 EDT
OTAVA® Managed Endpoint (Automate) Maintenance - 7/18/2024
Update - The scheduled maintenance has been completed.
Jul 18, 19:04 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 EDT
Scheduled - Start Time: 7/18/24 - 6:00 PM ET
End Time: 7/18/24 - 7:00 PM ET
Type: Software Updates
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period
Description: OTAVA® engineers will be performing maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Thank you.
Jul 18, 15:53 EDT
Jul 17, 2024
OTAVA® Managed Endpoint (Automate) Maintenance - 7/17/2024
Update - The scheduled maintenance has been completed.
Jul 17, 19:06 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:30 EDT
Scheduled - Start Time: 7/17/24 - 6:30 PM ET
End Time: 7/17/24 - 7:00 PM ET
Type: Scheduled Maintenance
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period
Description: OTAVA® engineers will be performing maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option
Jul 17, 17:31 EDT
Denver (DEN1), Dallas (DAL1), and Phoenix (PHX1) OTAVA® Cloud Backup (OCB) Maintenance - 7/17/24
Completed - The scheduled maintenance has been completed.
Jul 17, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:00 EDT
Scheduled - Start Time: 7/17/24 - 11:00 AM ET

End Time: 7/17/24 - 7:00 PM ET

Type: Upgrade

Service Impacting: Yes - Intermittently throughout the maintenance window

Description: OTAVA® engineers are establishing a maintenance window to perform upgrades. All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

After the maintenance is complete, off premise clients can upgrade to version 12.1.2.172.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 8, 17:35 EDT
Jul 16, 2024
Austin (AU1), Las Vegas (NV1), Manchester (MA3), Mid-Michigan (MM1) and Indianapolis (IN1) OTAVA® Cloud Connect (OCC) Maintenance - 7/16/24
Completed - The scheduled maintenance has been completed.
Jul 16, 21:00 EDT
Update - End Time: 7/16/2024 9:00 PM EDT

Description: Extending Maintenance window. We apologize for any inconvenience.

Additional Estimated Downtime: 2 hours
Jul 16, 16:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 EDT
Scheduled - Start Time: 7/16/24 - 11:00 AM ET

End Time: 7/16/24 - 7:00 PM ET

Type: Upgrade

Service Impacting: Yes - Temporary loss of connectivity to Otava Cloud Connect (OCC) remote backup resources during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform upgrades. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

After the maintenance is complete, off premise clients can upgrade to version 12.1.2.172.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 8, 16:22 EDT
Jul 15, 2024
Denver (DEN1), Dallas (DAL1), and Phoenix (PHX1) OTAVA® Cloud Connect (OCC) Maintenance - 7/15/24
Completed - The scheduled maintenance has been completed.
Jul 15, 19:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 18:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 EDT
Scheduled - Start Time: 7/15/24 - 11:00 AM ET

End Time: 7/15/24 - 9:00 PM ET

Type: Upgrade

Service Impacting: Yes - Temporary loss of connectivity to Otava Cloud Connect (OCC) remote backup resources during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform upgrades. Clients can expect backups to fail during the maintenance window. Backup jobs will continue during their next regularly scheduled backup window.

After the maintenance is complete, off premise clients can upgrade to version 12.1.2.172.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 8, 16:13 EDT
Mid-Michigan (MM1), Indianapolis (IN1), Austin (AU1) and Las Vegas (NV1) OTAVA® Cloud Backup (OCB) Maintenance - 7/15/24
Completed - The scheduled maintenance has been completed.
Jul 15, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 EDT
Scheduled - Start Time: 7/15/24 - 11:00 AM ET

End Time: 7/15/24 - 7:00 PM ET

Type: Upgrade

Service Impacting: Yes - Self service access will be limited during the maintenance but jobs will be unaffected.

Description: OTAVA® engineers will be upgrading Veeam Enterprise Manager platforms to the most recent version. OCB self service functionality will be unavailable during portions of the maintenance. OTAVA can assist with any urgent restores during this time.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 8, 15:24 EDT
IN1-CORE & IN1-vCenter-app-01 Patching vCenter to 7.0 U3r and ESXi to 7.0 U3q - 07/15/2024
Completed - The scheduled maintenance has been completed.
Jul 15, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 EDT
Scheduled - Start Time: 07/15/2024 - 2:00 AM EDT


End Time: 07/15/2024 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-CORE & IN1-vCenter-app-01

Description: OTAVA® engineers will be patching and rebooting vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 28, 06:08 EDT
OTMonitor Collectors Server Patching - July 2024 (07/15/2024)
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:02 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 07/15/2024 at 02:00 AM ET.
End Time : 07/15/2024 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 4, 04:47 EDT
IN1 VCSA Gen 3 Patching vCenter to 7.0 U3r and ESXi to 7.0 U3q - 07/15/2024
Completed - The scheduled maintenance has been completed.
Jul 15, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:01 EDT
Scheduled - Start Time: 07/15/2024 - 2:00 AM EDT


End Time: 07/15/2024 - 7:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1 VCSA Gen 3

Description: OTAVA® engineers will be patching and rebooting vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 28, 06:12 EDT
IN1 Hdaas Patching vCenter to 7.0 U3r and ESXi to 7.0 U3q - 07/15/2024
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:01 EDT
Scheduled - Start Time: 07/15/2024 - 2:00 AM EDT


End Time: 07/15/2024 - 7:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1 Hdaas

Description: OTAVA® engineers will be patching and rebooting vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 28, 06:14 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024
Mid-Michigan (MM1) Tier 2 Storage Maintenance - 7/13/24
Completed - The scheduled maintenance has been completed.
Jul 13, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:30 EDT
Scheduled - Start Time: 7/13/24 - 1:30 PM ET

End Time: 7/13/24 - 2:30 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 17, 09:07 EDT
Austin (AU1) Tier 2 Storage Maintenance - 7/13/24
Completed - The scheduled maintenance has been completed.
Jul 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 EDT
Scheduled - Start Time: 7/13/24 - 11:00 AM ET

End Time: 7/13/24 - 12:00 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: Storage vendor engineers will be applying updates to a tier 2 storage frame to provide additional security and resiliency.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 17, 08:54 EDT
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