Otava Status Page Status

All Systems Operational

AU1 - Austin, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

NV1 - Las Vegas, NV Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

IN1 - Indianapolis, IN Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA DaaS Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MM1 - Flint, MI (Mid-Michigan) Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MD1 - Metro Detroit, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

AA2 - Ann Arbor, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

VA4 - Ashburn, VA Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA Enterprise VDI Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MA3 - Manchester, UK Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN1 - Denver, CO Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMWare Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA SD-WAN Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DAL1 - Dallas, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

PHX1 - Phoenix, AZ Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS Powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Colocation Services (Power, Cooling) Operational

Client Services Operational

OTAVA Support Portal (support.otava.com) Operational

OTPortal (portal.otava.com) Operational

OTAVA Support Phone System Operational

Operations Control Portal (OCP) Operational

OTAVA Partner Portal (partner.otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

OTAVA Website (otava.com) Operational

OTAVA Managed Endpoint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Indianapolis (IN1) and Mid-Michigan (MM1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 12/4/23 Dec 4, 2023 04:00-05:00 EST

Start Time: 12/4/23 - 04:00 AM ET

End Time: 12/4/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 21, 2023 - 10:49 EST

Mid-Michigan (MM1) OTAVA Shared Cloud NSX-T Upgrade - 12/4/23 Dec 4, 2023 04:00-09:00 EST

Start Time: 12/4/23 - 4:00 AM ET

End Time: 12/4/23 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will be limited during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade the NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2023 - 11:47 EST

Indianapolis (IN1) Monitoring system migration - December 4th 2023 Dec 4, 2023 10:00-11:00 EST

Description: OTAVA® Team will replace legacy Monitoring system with new, distributed system infrastructure.

Purpose: Migrate distributed system into production, disable legacy monitoring system services.
OTAVA® customers should not see any changes in the services OTAVA is providing to them.

Estimated Downtime: Downtime is not expected (systems will run in parallel for certain time)

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 20, 2023 - 12:05 EST

Otava® Cloud Connect Infrastructure Patching - Dallas - December 2023 (12/05/2023) Dec 5, 2023 02:00-12:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/05/2023 at 02:00 AM ET.
End Time: 12/05/2023 at 12:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 07, 2023 - 05:30 EST

Austin (AU1) and Las Vegas (NV1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 12/5/23 Dec 5, 2023 04:00-05:00 EST

Start Time: 12/5/23 - 04:00 AM ET

End Time: 12/5/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 21, 2023 - 10:57 EST

Otava® Cloud Connect Infrastructure Patching - Phoenix - December 2023 (12/06/2023) Dec 6, 2023 02:00-12:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 2023 - 10:47 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 2023 - 10:36 EST

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/06/2023 at 02:00 AM ET.
End Time: 12/06/2023 at 12:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 06, 2023 - 05:32 EST

Denver (DEN1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 12/6/23 Dec 6, 2023 04:00-05:00 EST

Start Time: 12/6/23 - 04:00 AM ET

End Time: 12/6/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 21, 2023 - 11:01 EST

Austin (AU1) OTAVA Shared Cloud NSX-T Upgrade - 12/6/23 Dec 6, 2023 04:00-09:00 EST

Start Time: 12/6/23 - 4:00 AM ET

End Time: 12/6/23 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will be limited during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade the NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2023 - 11:48 EST

DEN1 customer vCenter Patching Dec 6, 2023 08:00-13:00 EST

Start Time: 12/06/23 - 8:00 AM EST

End Time: 12/06/23 - 1:00 PM EST

Service Impacting: Low

sCloud Vcenter Impacted: DEN1 cloudvc1

Description: OTAVA® engineers will be patching and rebooting vCenters.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2023 - 15:27 EST

Ann Arbor (AA2), Metro Detroit (MD1), Mid-Michigan (MM1) Monitoring system migration - December 6th 2023 Dec 6, 2023 10:00-11:00 EST

Otava® Cloud Connect & Server Provider Console (VSPC) Infrastructure Patching - Denver - December 2023 (12/07/2023) Dec 7, 2023 02:00-14:00 EST

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/07/2023 at 02:00 AM ET.
End Time: 12/07/2023 at 02:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 07, 2023 - 05:37 EST

Dallas (DAL1) and Phoenix (PHX1) OTAVA Shared Cloud vCloud Director (VCD) Certificate Renewal - 12/7/23 Dec 7, 2023 04:00-05:00 EST

Start Time: 12/7/23 - 04:00 AM ET

End Time: 12/7/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 21, 2023 - 11:13 EST

OTAVA® Ann Arbor (AA2) ISP Maintenance - 12/14/23 Dec 14, 2023 00:00-06:00 EST

Start Time: 12/14/23 - 12:00 AM ET

End Time: 12/14/23 - 06:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing fiber repair maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 28, 2023 - 08:53 EST

Past Incidents

Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Denver (DEN1) Network Upgrade - 11/30/23

Completed - The scheduled maintenance has been completed.
Dec 1, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 EST

Scheduled - Start Time: 11/30/23 - 10:00 PM ET

End Time: 12/1/23 - 4:00 AM ET

Type: Firmware Upgrade

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to upgrade switch infrastructure firmware.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 15, 17:33 EST

Nov 30, 2023

Critical OTAVA® Managed Endpoint Maintenance - 11/30/23

Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 EST

Scheduled - Start Time: 11/30/23 - 6:00 AM ET

End Time: 11/30/23 - 8:00 AM ET

Type: Security changes

Service Impacting: Yes - Automate will be temporarily unavailable during the maintenance window.

Description: OTAVA engineers are establishing a maintenance window to apply security enhancements.

If you have any questions or concerns regarding this maintenance please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 14:04 EST

Nov 29, 2023

Otava® Cloud Backup Infrastructure Patching - November 2023 (11/29/2023)

Completed - The scheduled maintenance has been completed.
Nov 29, 10:35 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 EST

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations:
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/29/2023 at 02:00 AM ET.
End Time: 11/29/2023 at 12:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 7, 05:42 EST

Denver (DEN1) Network Upgrade - 11/28/23

Completed - The scheduled maintenance has been completed.
Nov 29, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 EST

Scheduled - Start Time: 11/28/23 - 10:00 PM ET

End Time: 11/29/23 - 4:00 AM ET

Type: Firmware Upgrade

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to upgrade switch infrastructure firmware.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 15, 17:31 EST

Nov 28, 2023

Ann Arbor (AA2) Data Center Semi-Annual Fire Systems Preventative Maintenance Notice - 11/28/23

Completed - The scheduled maintenance has been completed.
Nov 28, 17:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:00 EST

Scheduled - Start Time: 11/28/23 - 8:00 AM ET

End Time: 11/28/23 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems
Nov 14, 08:43 EST

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - November 2023 (11/28/2023)

Completed - The scheduled maintenance has been completed.
Nov 28, 08:02 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 02:00 EST

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/28/2023 at 02:00 AM ET.
End Time: 11/28/2023 at 12:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 7, 05:40 EST

Nov 27, 2023

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart - November 2023 (11/27/2023)

Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 EST

Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: November 27th, 2023 at 02:00 AM ET.

End Time: November 27th, 2023 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 7, 07:42 EST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

OTMonitor Collectors Server Patching - November 2023 (11/24/2023)

Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST

Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 11/24/2023 at 02:00 AM ET.
End Time : 11/24/2023 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 7, 07:40 EST

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Metro Detroit (MD1) Data Center Electrical System Thermal Scans - 11/22/23

Completed - The scheduled maintenance has been completed.
Nov 22, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:01 EST

Scheduled - Start Time: 11/22/23 - 08:00 AM ET

End Time: 11/22/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MD1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 14, 16:46 EST

Nov 21, 2023

Denver (DEN1) Electrical Systems - Thermal Scans - 11/21/2023

Completed - The scheduled maintenance has been completed.
Nov 21, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:00 EST

Scheduled - Denver (DEN1) Electrical Systems - Thermal Scans - 11/21/2023

Start Time: 11/21/23 - 10:00 AM ET
End Time: 11/21/23 – 7:00 PM ET

Type: Routine

Service Impacting: No

Description: OTAVA® will be conducting routine Thermal Scans of the Data Center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

DEN1 – Denver, CO – Building Systems
Nov 10, 10:58 EST

Ann Arbor (AA2) Data Center Electric Systems Thermal Scans - 11/21/23

Completed - The scheduled maintenance has been completed.
Nov 21, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:03 EST

Scheduled - Start Time: 11/21/23 - 08:00 AM ET

End Time: 11/21/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the AA2 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 14, 16:42 EST

Nov 20, 2023

Mid-Michigan (MM1) Data Center Electrical System Thermal Scans - 11/20/23

Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 EST

Scheduled - Start Time: 11/20/23 - 08:00 AM ET

End Time: 11/20/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MM1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 14, 16:26 EST

Critical OTAVA® Monitoring Maintenance - 11/20/23

Completed - The scheduled maintenance has been completed.
Nov 20, 11:19 EST

Update - We are extending the maintenance window 30 minutes.
Nov 20, 10:57 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 EST

Scheduled - Start Time: 11/20/23 - 10:00 AM ET

End Time: 11/20/23 - 11:00 AM ET

Type: Server Reboot

Service Impacting: Yes - OTAVA Monitoring will be unavailable during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to reboot the core monitoring server to remediate a critical issue. If during this time you need assistance, please contact support.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 20, 09:52 EST

Nov 19, 2023

No incidents reported.