Investigating - OTAVA Engineers are currently investigating an issue with OTAVA Cloud Backups in the Austin datacenter. We are actively working with the software vendor toward a resolution. OTAVA will provide updates as they become available.
Feb 29, 2024 - 14:40 EST
Update - While jobs are completing at this time, OTAVA Engineers are continuing to investigate abnormalities in job logs. OTAVA will provide updates as they become available.
Jan 31, 2024 - 16:34 EST
Investigating - OTAVA Engineers are currently investigating an issue with OTAVA Cloud Connect in the Dallas datacenter. We are actively working with the software vendor toward a resolution. OTAVA will provide updates as they become available.
Jan 27, 2024 - 00:01 EST
AU1 - Austin, TX Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Degraded Performance
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
Client Services Operational
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Denver (DEN1) - Data Center Annual HVAC Preventative Maintenance 3/4/24


Start Time: 3/4/24 - 10:00 AM ET


End Time: 3/4/24 - 7:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.


Description: OTAVA® vendors will be conducting routine HVAC maintenance.


If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.


DEN1 - Denver, CO -Building Systems

Posted on Feb 22, 2024 - 14:56 EST
Metro Detroit (MD1) Data Center Annual Preventative Maintenance - 3/11/24
Start Time: 3/11/24 - 8:00 AM ET
End Time: 3/11/24 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems

Posted on Feb 21, 2024 - 15:52 EST
Denver (DEN1) Data Center Annual UPS Preventative Maintenance - 3/11/24

Start Time: 3/11/24 - 10:00 AM ET
End Time: 3/11/24- 7:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3

DEN1- Denver, CO – Building Systems

Posted on Feb 23, 2024 - 10:43 EST
Start Time: 3/12/24 - 10:00 PM ET

End Time: 3/13/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Feb 29, 2024 - 17:32 EST
Start Time: 3/14/24 - 10:00 PM ET

End Time: 3/15/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 01, 2024 - 08:29 EST
Start Time: 3/19/24 - 10:00 PM ET

End Time: 3/20/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 01, 2024 - 08:32 EST
Start Time: 3/21/24 - 10:00 PM ET

End Time: 3/22/24 - 6:00 AM ET

Type: Firmware Upgrade

Service Impacting: No impact expected due to redundant design.

Description: OTAVA® engineers will be performing firmware upgrades to the underlying blade infrastructure.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Mar 01, 2024 - 08:38 EST
Denver (DEN1) Data Center Annual UPS Preventative Maintenance - 3/27/24

Start Time: 3/27/24 - 10:00 AM ET
End Time: 3/27/24- 7:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1- Denver, CO – Building Systems

Posted on Feb 26, 2024 - 14:06 EST
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024
Completed - The scheduled maintenance has been completed.
Mar 1, 15:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 08:00 EST
Scheduled - Type: Non-critical ATS Maintenance
Service Impacting: Low - Non-critical power including lighting, cooling, and wifi will have brief outages.
Description: OTAVA® engineers along with vendors will be conducting routine Electrical maintenance. The non-critical power will be transferred to our critical system for a short time to allow for work to be completed on our non-critical automatic transfer switch (ATS).
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 29, 18:28 EST
Completed - The scheduled maintenance has been completed.
Mar 1, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 01:01 EST
Scheduled - Start Time: 3/1/24 - 1:00 AM ET

End Time: 3/1/24 - 7:00 AM ET

Type: ISP fiber relocation

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: The ISP is performing fiber maintenance on the transport circuit between Austin and Ashburn. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 28, 09:00 EST
Completed - The scheduled maintenance has been completed.
Mar 1, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 01:00 EST
Scheduled - Start Time: 3/1/24 - 1:00 AM ET

End Time: 3/1/24 - 6:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing fiber repair maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 23, 13:33 EST
Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 21:00 EST
Scheduled - Start Time: 2/29/24 - 9:00 PM ET

End Time: 2/29/24 - 10:00 PM ET

Type: Switch maintenance

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® network engineers are establishing a maintenance window to remediate an issue with an infrastructure switch.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 29, 17:27 EST
Completed - The scheduled maintenance has been completed.
Feb 29, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 09:00 EST
Update - Due to vendor scheduling this maintenance will be extended through 5pm ET
Feb 21, 10:30 EST
Scheduled - Mid Michigan (MM1) Data Center Electrical Systems Maintenance - 2/29/24
Start Time: 2/29/24 - 9:00 AM ET
End Time: 2/29/24 - 5:00 PM ET
Type: Non-critical ATS Maintenance
Service Impacting: Low - Non-critical power including lighting, cooling, and wifi will have brief outages.
Description: OTAVA® engineers along with vendors will be conducting routine Electrical maintenance. The non-critical power will be transferred to our critical system for a short time to allow for work to be completed on our non-critical automatic transfer switch (ATS).
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities

Feb 19, 11:16 EST
Completed - The scheduled maintenance has been completed.
Feb 29, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 02/29/2024 at 02:00 AM ET.
End Time: 02/29/2024 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:26 EST
Completed - The scheduled maintenance has been completed.
Feb 29, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 00:00 EST
Scheduled - Start Time: 2/29/24 - 1:00 AM ET

End Time: 2/29/24 - 4:00 AM ET

Type: Critical ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing critical maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 28, 13:16 EST
Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 02:01 EST
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 02/28/2024 at 02:00 AM ET.
End Time : 02/28/2024 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:31 EST
Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:00 EST
Scheduled - Start Time: 2/27/24 - 10:00 PM ET

End Time: 2/28/24- 2:00 AM ET

Type: Software Upgrade

Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.

Description: OTAVA® network engineers will be upgrading software on the router infrastructure. The routers will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 19, 11:46 EST
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 02/27/2024 at 02:00 AM ET.
End Time: 02/27/2024 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:23 EST
Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:00 EST
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: 02/26/2024 at 02:00 AM ET.

End Time: 02/26/2024 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:37 EST
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 15:22 EST
Update - We are continuing to investigate this issue.
Feb 22, 14:39 EST
Investigating - OTAVA® engineers are investigating degraded performance for Automate.
Feb 22, 14:38 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 02/22/2024 at 02:00 AM ET.
End Time: 02/22/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:17 EST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:00 EST
Scheduled - Start Time: 2/21/24 - 5:00 PM ET
End Time: 2/21/24- 6:00 PM ET
Type: Emergency
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during the upgrade.
Description: OTAVA® engineers will be upgrading Automate to remediate a critical vulnerability.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3

Feb 21, 16:42 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 02/21/2024 at 02:00 AM ET.
End Time: 02/21/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:13 EST
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 02/20/2024 at 02:00 AM ET.
End Time: 02/20/2024 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Feb 5, 07:08 EST
Feb 19, 2024
Resolved - This incident has been resolved. If you are still experiencing issues, please contact OTAVA support.
Feb 19, 14:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 14:11 EST
Identified - Engineers will be rebooting OCC services at 1PM ET. The reboot will stop any currently running jobs and the client will need to restart them. Any currently running jobs may need an active full ran in order to work again.
Feb 19, 12:29 EST
Investigating - OTAVA® engineers are investigating an issue with DEN1 OCC in which clients are unable to download management agents.
Feb 19, 12:27 EST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.