All Systems Operational

Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.66 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
99.32 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

OTMonitor Collectors Server Patching - May 2025 (5/19/2025) May 19, 2025 02:00-10:00 EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 5/19/2025 at 02:00 AM ET.
End Time : 5/19/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 06, 2025 - 05:52 EDT

Metro Detroit (MD1) Data Center Semi-Annual HVAC Preventative Maintenance Notification - 5/19/25-5/22/25 May 19, 2025 08:00 - May 22, 2025 16:00 EDT

Start Time: 5/19/25 - 8:00 AM ET

End Time: 5/22/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® will be conducting routine HVAC maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 07, 2025 - 08:55 EDT

Otava® Cloud Backup Infrastructure Patching - May 2025 (5/28/2025) May 20, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/28/2025 at 02:00 AM ET.
End Time: 5/28/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 28, 2025 - 02:00 EDT

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER May 2025 - 5/21/2025 May 21, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/21/2025 at 02:00 AM ET.
End Time: 5/21/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 06, 2025 - 05:01 EDT

WSUS Server Maintenance - May 2025 (5/22/2025) May 22, 2025 02:00-09:00 EDT

Start Time: 5/22/2025 - 02:00am EDT
End Time: 5/22/2025 - 09:00am EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 06, 2025 - 05:59 EDT

OCC and OCB Infrastructure Patching - Dallas - May 2025 (5/22/2025) May 22, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/22/2025 at 02:00 AM ET.
End Time: 5/22/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 06, 2025 - 05:22 EDT

Zerto Virtual Manager (ZVM) Restart | 5/23 May 23, 2025 03:00-05:00 EDT

Maintenance: Zerto Virtual Manager (ZVM) Restart

Maintenance Classification: Scheduled

Start Time: May 23rd, 2025 at 03:00 AM ET.

End Time: May 23rd, 2025 at 05:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled restart to the Zerto Virtual Manager (ZVM) servers.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 2 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 16, 2025 - 09:25 EDT

Metro Detroit (MD1) Data Center Electrical Systems Generator Inspection - 5/23/25 May 23, 2025 08:00-17:00 EDT

Start Time: 5/23/25 - 8:00 AM ET

End Time: 5/23/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be performing routine maintenance on the backup generators at the Metro Detroit data center.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Posted on May 07, 2025 - 09:03 EDT

OCC and OCB Infrastructure Patching - Phoenix - May 2025 (5/27/2025) May 26, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/27/2025 at 02:00 AM ET.
End Time: 5/27/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 06, 2025 - 05:18 EDT

Ann Arbor 2 (AA2) Data Center Generator Load Bank Testing - 5/27/25 May 27, 2025 08:00-17:00 EDT

Start Time: 5/27/25 - 8:00 AM ET
End Time: 5/27/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be performing load bank testing on the backup generators at the Ann Arbor data center.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Posted on May 15, 2025 - 11:47 EDT

Ann Arbor 2 (AA2) Data Center Generator Inspections - 5/30/25 May 30, 2025 08:00-17:00 EDT

Start Time: 5/30/25 - 8:00 AM ET
End Time: 5/30/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be performing routine maintenance on the backup generators at the Ann Arbor data center.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Posted on May 15, 2025 - 14:40 EDT
May 17, 2025

No incidents reported today.

May 16, 2025
Patching CW Automate VMs in Denver DEN1 vCenter - May 2025 (5/16/2025)
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/16/2025 at 02:00 AM ET.
End Time: 5/16/2025 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 6, 04:30 EDT
May 15, 2025

No incidents reported.

May 14, 2025
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - May 2025 (5/14/2025)
Completed - The scheduled maintenance has been completed.
May 14, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/14/2025 at 02:00 AM ET.
End Time: 5/14/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 6, 05:42 EDT
Mid-Michigan (MM1) Network Maintenance - 5/14/25
Completed - The scheduled maintenance has been completed.
May 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 EDT
Scheduled - Start Time: 5/14/25 - 3:00 AM ET

End Time: 5/14/25 - 6:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 9, 11:16 EDT
May 13, 2025

No incidents reported.

May 12, 2025
Indianapolis (IN1) – Network Degraded - 5/12/2025
Resolved - This incident has been resolved.
May 12, 10:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 09:36 EDT
Identified - Service Impacting: Yes – Services may be unavailable periodically as engineers work to resolve the issue.

Description: OTAVA® engineers have identified a network degradation issue impacting services in our Indianapolis (IN1) data center. Our team is actively working to restore full service as quickly as possible.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 12, 09:00 EDT
Indianapolis (IN1) Critical Network Maintenance - 5/11/25
Completed - The scheduled maintenance has been completed.
May 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 EDT
Scheduled - Start Time: 5/11/25 - 8:00 PM ET 

End Time: 5/12/25 - 2:00 AM ET 

Type: Router Infrastructure Maintenance

Service Impacting: Low - Due to the redundant nature of the design, clients will notice several brief (seconds) instances of packet loss while traffic is redirected.

Description: OTAVA® network engineers will be replacing a faulty router.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 10, 20:19 EDT
May 11, 2025
May 10, 2025

No incidents reported.

May 9, 2025
Las Vegas (NV1) OTMonitor (PRTG) Maintenance - 5/9/25
Completed - The scheduled maintenance has been completed.
May 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:00 EDT
Scheduled - Start Time: 5/9/25 - 4:00 PM ET

End Time: 5/9/25 - 5:00 PM ET

Type: Critical Reboot

Service Impacting: Yes - access to OTMonitor will be unavailable for ~15 minutes while services are restarted.

Description: OTAVA® engineers are establishing a maintenance window to reboot PRTG. If during this time you need assistance, please contact support.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 5, 15:39 EDT
Austin (AU1) Infrastructure Firewall Maintenance - 5/8/25
Completed - The scheduled maintenance has been completed.
May 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 EDT
Scheduled - Start Time: 5/8/25 - 10:00 PM ET

End Time: 5/9/25 - 4:00 AM ET

Type: Firewall Migration

Service Impacting: Low - There will be some outages for OTAVA® Infrastructure VPN traffic between Data Centers and Austin until connectivity is completely migrated.

Description: OTAVA network engineers are establishing a maintenance window to migrate our infrastructure management firewalls to a newer platform. This will result in momentary interruptions to certain management routines and systems, but no interruption to customer production traffic is expected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 14:48 EDT
May 8, 2025
Ann Arbor (AA2) Data Center Semi-Annual HVAC Preventive Maintenance Notice - 5/5/25-5/8/25
Completed - The scheduled maintenance has been completed.
May 8, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 EDT
Scheduled - Start Time: 5/5/25 - 8:00 AM ET
End Time: 5/8/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems
May 1, 16:14 EDT
Dallas (DAL1) Shared Cloud vCD Maintenance - 5/8/25
Completed - The scheduled maintenance has been completed.
May 8, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 EDT
Scheduled - Start Time: 5/8/25 - 8:00 AM ET

End Time: 5/8/25 - 2:00 PM ET

Type: Upgrade

Service Impacting: Low - No impact expected.

Description: OTAVA® engineers will be performing upgrades in the Shared Cloud vCD environment.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 16, 12:20 EDT
Denver (DEN1) Veeam M365 Backup Errors - SharePoint Web Part Issue - 5/2/2025
Resolved - This incident has been resolved.
May 8, 12:38 EDT
Identified - Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null.

Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly.

Current Status:
We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.
May 2, 21:23 EDT
May 7, 2025
Mid-Michigan (MM) Data Center Electrical Systems Thermal Scans - 05/07/2025
Completed - The scheduled maintenance has been completed.
May 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 EDT
Scheduled - Mid-Michigan (MM) Data Center Electrical Systems Thermal Scans - 05/07/2025

Start Time: 05/07/25 - 08:00 AM ET

End Time: 05/07/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected

Description: OTAVA® will be conducting routine Thermal Scans of data center electrical systems.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 2, 11:02 EDT
Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 5/5/25 - 5/7/25
Completed - The scheduled maintenance has been completed.
May 7, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:01 EDT
Scheduled - Start Time: 5/5/25 - 8:00 AM ET

End Time: 5/7/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine HVAC maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 22, 09:01 EDT
Denver (DEN1) OTAVA® Backup for Microsoft 365 (VBO) Critical Maintenance - 5/7/25
Completed - The scheduled maintenance has been completed.
May 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 EDT
Scheduled - Start Time: 5/7/25 - 10:00 AM ET

End Time: 5/7/25 - 11:00 AM ET

Service Impacting: Yes - Services will we unavailable periodically during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to make configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 7, 08:56 EDT
May 6, 2025
Metro Detroit (MD1) Data Center Electrical Systems Thermal Scans - 5/6/25
Completed - The scheduled maintenance has been completed.
May 6, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:02 EDT
Scheduled - Start Time: 5/6/25 - 8:00 AM ET
End Time: 5/6/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems
May 2, 19:58 EDT
Indianapolis (IN1) Quarterly Fire System Preventative Maintenance - 5/6/25
Completed - The scheduled maintenance has been completed.
May 6, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 EDT
Scheduled - Start Time: 5/6/25 - 8:00 AM ET

End Time: 5/6/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected

Description: OTAVA® vendors will be conducting routine preventative maintenance on the IN1 fire systems.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 24, 13:36 EDT
Phoenix (PHX1) Shared Cloud vCD Maintenance - 5/6/25
Completed - The scheduled maintenance has been completed.
May 6, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:01 EDT
Scheduled - Start Time: 5/6/25 - 8:00 AM ET

End Time: 5/6/25 - 2:00 PM ET

Type: Upgrade

Service Impacting: Low - No impact expected.

Description: OTAVA® engineers will be performing upgrades in the Shared Cloud vCD environment.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 16, 12:16 EDT
May 5, 2025
Ann Arbor 2 (AA2) Data Center Electrical System Thermal Scans - 5/5/25
Completed - The scheduled maintenance has been completed.
May 5, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:01 EDT
Scheduled - Start Time: 5/5/25 - 8:00 AM ET
End Time: 5/5/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 2, 19:50 EDT
Ashburn (VA4) OTAVA Shared Cloud NSX Maintenance - 5/5/25
Completed - The scheduled maintenance has been completed.
May 5, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 12:00 EDT
Scheduled - Start Time: 5/5/25 - 12:00 PM ET

End Time: 5/5/25 - 4:00 PM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to perform NSX configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 2, 11:11 EDT
ESXi Host patching for PHX1-CUSTOMER VC02 vCenter to 7.0 U3s - 5/5/2025
Completed - The scheduled maintenance has been completed.
May 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 02:00 EDT
Scheduled - Start Time: 5/5/2025 - 2:00 AM EDT


End Time: 5/5/2025 -7:00 AM EDT


Service Impacting: Low

vCenter Impacted: PHX1-CUSTOMER VC02

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
PHX1 - Phoenix, AZ - vCloud
May 2, 18:30 EDT
Metro Detroit (MD1) Infrastructure Firewall Maintenance - 5/5/25
Completed - The scheduled maintenance has been completed.
May 5, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 EDT
Scheduled - Start Time: 5/5/25 - 3:00 AM ET

End Time: 5/5/25 - 5:00 AM ET

Type: Firmware upgrade

Service Impacting: Low - Due to the redundant nature of the design, clients will notice several brief (seconds) instances of packet loss while traffic is redirected.

Description: OTAVA® network engineers will be upgrading firewall firmware.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Apr 30, 09:19 EDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

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