All Systems Operational

Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
OTAVA® Spotlight Portal Operational
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ann Arbor (AA2) Firewall Upgrade - 09/16/2026 Sep 16, 2026 03:00-07:00 EDT

Start Time: 09/16/2026 - 03:00AM ET
End Time: 09/16/2026 - 07:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Ann Arbor. The upgrade is a two-step code upgrade that will cause the firewalls in the HA stack to fail-over two times during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 15, 2026 - 07:49 EDT

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 9/17/2026 Sep 17, 2026 02:00-14:00 EDT

Start Time: 9/17/2026 at 02:00 AM ET.
End Time: 9/17/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:27 EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 9/17/2026 Sep 17, 2026 02:00-14:00 EDT

Start Time: 9/17/2026 at 02:00 AM ET.
End Time: 9/17/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:18 EDT

WSUS Server Maintenance -9/17/2026 Sep 17, 2026 02:00-09:00 EDT

Start Time: 9/17/2026 - 02:00AM EDT
End Time: 9/17/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 16:11 EDT

Ann Arbor 2 (AA2) Semi-Annual HVAC Maintenance - 9/21/26 - 9/23/26 Sep 21, 2026 08:00 - Sep 23, 2026 16:00 EDT

Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:19 EDT

Metro Detroit (MD1) Data Center Semi Annual HVAC Preventative Maintenance - 9/21/26 - 9/23/26 Sep 21, 2026 08:00 - Sep 23, 2026 16:00 EDT

Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine Maintenance
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:26 EDT

Metro Detroit (MD1) Data Center Fire Systems Preventative Maintenance 9/21/26-9/22/26 Sep 21, 2026 08:00 - Sep 22, 2026 16:00 EDT

Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/22/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:15 EDT

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 9/22/2026 Sep 22, 2026 02:00-14:00 EDT

Start Time: 9/22/2026 at 02:00 AM ET.
End Time: 9/22/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:42 EDT

Ann Arbor 2 (AA2) Data Center Fire Systems Preventative Maintenance - 9/23/26 Sep 23, 2026 08:00-17:00 EDT

Start Time: 9/23/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:17 EDT

OTAVA® Cloud Backup Infrastructure Patching - 9/24/2026 Sep 24, 2026 02:00-10:00 EDT

Start Time: 9/24/2026 at 02:00 AM ET.
End Time: 9/24/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:53 EDT

Denver (DEN2) OTAVA® VMs Windows patching and Windows upgrade in Denver vCenter - 09/28/2026 Sep 28, 2026 00:00-12:00 EDT

Start Time: 09/28/2026 at 00:00 AM ET.
End Time: 09/28/2026 at 12:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate are expected.

Description: OTAVA® engineers are establishing a maintenance window to perform Windows patching and Windows upgrade on VMs in Denver DEN2 vCenter.
These are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 11, 2026 - 03:17 EDT

OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026 Oct 26, 2026 02:00-14:00 EDT

Start Time: 10/26/26 - 2:00 AM ET

End Time : 10/26/26 - 4:00 PM ET

Type: Version upgrade (9.2 - 9.3)
Service Impacting: Yes - Console management will be unavailable during the maintenance window. Backups will perform as expected but management through the console will not be available.

Description: OTAVA engineers will be upgrading the Veeam Service Provider Console across all locations. The ability to manage and provision from the Veeam Service Provider Console will not be available during this maintenance window.

NOTE TO CUSTOMER:
To ensure the reconnection and functionality of the backup agent please ensure you have updated your backup agent(s). Any version before 13.x will become unsupported at the completion of the upgrade. To perform this process please refer to this Veeam Article: https://helpcenter.veeam.com/archive/vac/9.2/provider_admin/update_backup_agents_from_web.html

To ensure the optimal outcome please complete this before the maintenance window, Oct 26, 2026.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 11, 2026 - 03:31 EDT

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

OTMonitor Collectors Server Patching - 9/14/2026
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 9/14/2026 at 02:00 AM ET.
End Time : 9/14/2026 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 16:06 EDT
Austin (AU1) OTAVA® Infrastructure Firewall Migration - 09/14/2026
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 EDT
Scheduled - Start Time: 9/14/26 - 1:00 AM ET

End Time : 9/14/26 - 4:00 AM ET

Type: Scheduled Maintenance

Service Impacting: Yes, the following services will be unavailable during the maintenance:

Access to VDI management services
vCD Management Services (Client VM workloads won’t be impacted)
Environment monitoring
OCB/OCC Backup Jobs
DRaaS Replication

Description: To ensure continued security, compliance, and operational stability, OTAVA Engineers will be migrating the AU Infrastructure firewalls to new hardware.

As a reminder, there will should be no impact to running VM workloads or public network connectivity for customers.

OTAVA engineers will restart all backup jobs, replication and management services following the maintenance.

Estimated Downtime: 15-30 minutes

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 4, 14:52 EDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 9/10/2026
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 EDT
Scheduled - Start Time: 9/10/2026 at 01:00 AM ET.
End Time: 9/10/2026 at 01:00 AM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 15:10 EDT
Phoenix (PHX) OTAVA® Cloud Backup (OCB), Service Degraded - 9/9/2026
Resolved - This incident has been resolved.
Sep 10, 11:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results. All Phoenix OCB/OCC/M365 services are operational at this point.
Sep 9, 13:28 EDT
Update - The Cloud Connect (OCC) and Microsoft 365 (M365) backup services are operational at this time.
We are continuing to investigate Cloud Backup (OCB) failures.
Sep 9, 12:28 EDT
Investigating - Service Impacting: Yes, Customers will not be able to send backups to PHX Cloud Connect and backup/copy jobs may fail.

OTAVA® engineers are investigating an issue with the PHX OCB and OCC infrastructure. Clients may notice failure to connect to the service provider and backup jobs may fail.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 9, 12:14 EDT
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Degraded - 9/9/2026
Resolved - Resolved.

OTAVA® engineers have successfully implemented a fix for the identified issue. Backup jobs are now completing successfully, and the environment is operating normally.
Sep 10, 08:49 EDT
Monitoring - Our team has identified the underlying issue and successfully implemented a fix. We are now seeing backup jobs start and run successfully. We will continue to monitor the environment to ensure stability.
Sep 9, 07:48 EDT
Investigating - Service Impacting: Yes, Customers will not be able to access VSPC.

OTAVA® engineers are investigating an issue with DEN2 VSPC, clients may notice failure to connect to the Service Provider.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 9, 05:41 EDT
Indianapolis (IN1) Firewall Upgrade - 09/10/2026
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 EDT
Scheduled - Start Time: 09/10/2026 - 03:00AM ET
End Time: 09/10/2026 - 07:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Indianapolis. The upgrade is a two-step code upgrade that will cause the firewalls in the HA stack to fail-over two times during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 3, 11:18 EDT

Sep 9, 2026

Mid-Michigan (MM1) - Internet Connectivity Degradation - 9/7/2026
Resolved - This incident has been resolved. Our engineering team confirmed that all internet connectivity metrics within the Mid-Michigan (MM1) shared cloud environment remained stable for the last 24 hours.

If you have questions or need assistance, contact OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Sep 9, 10:00 EDT
Monitoring - Update:
Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment.

We are currently monitoring the environment to ensure the fix holds and that all services remain stable.
Sep 7, 11:37 EDT
Identified - Update: Our Networking Team has identified the root cause of the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment.

We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect.

We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.
Sep 7, 11:15 EDT
Investigating - Service Impacting: Yes

Description:
We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment.

Impact:
During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud.

For questions or assistance, don't hesitate to get in touch with OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Sep 7, 10:51 EDT
Mid-Michigan (MM) OTAVA® vCenter patching - 9/9/2026
Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 EDT
Scheduled - Start Time: 9/9/2026 - 3:00 AM EDT
End Time: 9/9/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 10:05 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Austin (AU1) Firewall Upgrade - 09/07/2026
Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 EDT
Scheduled - Start Time: 09/07/2026 - 03:00AM ET
End Time: 09/07/2026 - 07:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Austin. The upgrade is a two-step code upgrade that will cause the firewalls in the HA stack to fail-over two times during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 4, 03:13 EDT

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Mid-Michigan (MM) OTAVA® vCenter patching - 9/3/2026
Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 02:19 EDT
Scheduled - Start Time: 9/3/2026 - 3:00 AM EDT
End Time: 9/3/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.


If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 27, 11:00 EDT

Sep 2, 2026

No incidents reported.

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