Monitoring - Update:
Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment.
We are currently monitoring the environment to ensure the fix holds and that all services remain stable.
Sep 07, 2026 - 11:37 EDT
Our Networking Team has successfully implemented a fix to address the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment.
We are currently monitoring the environment to ensure the fix holds and that all services remain stable.
Sep 07, 2026 - 11:37 EDT
Identified - Update: Our Networking Team has identified the root cause of the internet connectivity degradation affecting the Mid-Michigan (MM1) shared cloud environment.
We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect.
We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.
Sep 07, 2026 - 11:15 EDT
We are currently implementing a fix to restore normal network performance and stabilize routing. Tenants may begin to see improvements in latency and connection quality as these mitigations take effect.
We will continue to monitor the network traffic closely and will provide the next update within 30 minutes.
Sep 07, 2026 - 11:15 EDT
Investigating - Service Impacting: Yes
Description:
We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment.
Impact:
During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud.
For questions or assistance, don't hesitate to get in touch with OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Sep 07, 2026 - 10:51 EDT
Description:
We are currently investigating reports of intermittent internet connectivity degradation affecting customers hosted in our Mid-Michigan (MM1) shared cloud environment.
Impact:
During this time, tenants may experience increased network latency, packet loss, or brief connection resets when accessing services, virtual machines, and applications hosted in the (MM1) shared cloud.
For questions or assistance, don't hesitate to get in touch with OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Sep 07, 2026 - 10:51 EDT
AA2 - Ann Arbor, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
AU1 - Austin, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN2 - Denver, CO
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
IN1 - Indianapolis, IN
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA DaaS
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MD1 - Metro Detroit, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
NV1 - Las Vegas, NV
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
PHX1 - Phoenix, AZ
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS Powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Colocation Services (Power, Cooling)
Operational
VA4 - Ashburn, VA
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA Enterprise VDI
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Client Services
Operational
OTAVA Support Portal (support.otava.com)
Operational
Encore (portal.otava.com)
Operational
OTAVA Support Phone System
Operational
Spotlight - Operations Control Portal (OCP)
Operational
OTAVA Partner Portal (partner.otava.com)
Operational
VMware Horizon View (apps.otava.com)
Operational
OTAVA Website (otava.com)
Operational
OTAVA Managed Endpoint
Operational
OTAVA® Encore Portal
Operational
OTAVA® Spotlight Portal
Operational
VMware White Label
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Mid-Michigan (MM) OTAVA® vCenter patching - 9/9/2026 Sep 9, 2026 03:00-10:00 EDT
Start Time: 9/9/2026 - 3:00 AM EDT
End Time: 9/9/2026 - 10:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 10:05 EDT
End Time: 9/9/2026 - 10:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 10:05 EDT
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 9/10/2026 Sep 10, 2026 01:00-13:00 EDT
Start Time: 9/10/2026 at 01:00 AM ET.
End Time: 9/10/2026 at 01:00 AM ET.
Type: Infrastructure Patching
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:10 EDT
End Time: 9/10/2026 at 01:00 AM ET.
Type: Infrastructure Patching
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:10 EDT
Indianapolis (IN1) Firewall Upgrade - 09/10/2026 Sep 10, 2026 03:00-07:00 EDT
Start Time: 09/10/2026 - 03:00AM ET
End Time: 09/10/2026 - 07:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Indianapolis. The upgrade is a two-step code upgrade that will cause the firewalls in the HA stack to fail-over two times during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 03, 2026 - 11:18 EDT
End Time: 09/10/2026 - 07:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Indianapolis. The upgrade is a two-step code upgrade that will cause the firewalls in the HA stack to fail-over two times during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 03, 2026 - 11:18 EDT
Austin (AU1) OTAVA® Infrastructure Firewall Migration - 09/14/2026 Sep 14, 2026 01:00-04:00 EDT
Start Time: 9/14/26 - 1:00 AM ET
End Time : 9/14/26 - 4:00 AM ET
Type: Scheduled Maintenance
Service Impacting: Yes, the following services will be unavailable during the maintenance:
Access to VDI management services
vCD Management Services (Client VM workloads won’t be impacted)
Environment monitoring
OCB/OCC Backup Jobs
DRaaS Replication
Description: To ensure continued security, compliance, and operational stability, OTAVA Engineers will be migrating the AU Infrastructure firewalls to new hardware.
As a reminder, there will should be no impact to running VM workloads or public network connectivity for customers.
OTAVA engineers will restart all backup jobs, replication and management services following the maintenance.
Estimated Downtime: 15-30 minutes
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 04, 2026 - 14:52 EDT
End Time : 9/14/26 - 4:00 AM ET
Type: Scheduled Maintenance
Service Impacting: Yes, the following services will be unavailable during the maintenance:
Access to VDI management services
vCD Management Services (Client VM workloads won’t be impacted)
Environment monitoring
OCB/OCC Backup Jobs
DRaaS Replication
Description: To ensure continued security, compliance, and operational stability, OTAVA Engineers will be migrating the AU Infrastructure firewalls to new hardware.
As a reminder, there will should be no impact to running VM workloads or public network connectivity for customers.
OTAVA engineers will restart all backup jobs, replication and management services following the maintenance.
Estimated Downtime: 15-30 minutes
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 04, 2026 - 14:52 EDT
OTMonitor Collectors Server Patching - 9/14/2026 Sep 14, 2026 02:00-10:00 EDT
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.
Start Time : 9/14/2026 at 02:00 AM ET.
End Time : 9/14/2026 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 16:06 EDT
Start Time : 9/14/2026 at 02:00 AM ET.
End Time : 9/14/2026 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 16:06 EDT
Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 9/17/2026 Sep 17, 2026 02:00-14:00 EDT
Start Time: 9/17/2026 at 02:00 AM ET.
End Time: 9/17/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:18 EDT
End Time: 9/17/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:18 EDT
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 9/17/2026 Sep 17, 2026 02:00-14:00 EDT
Start Time: 9/17/2026 at 02:00 AM ET.
End Time: 9/17/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:27 EDT
End Time: 9/17/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:27 EDT
WSUS Server Maintenance -9/17/2026 Sep 17, 2026 02:00-09:00 EDT
Start Time: 9/17/2026 - 02:00AM EDT
End Time: 9/17/2026 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 16:11 EDT
End Time: 9/17/2026 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 16:11 EDT
Ann Arbor 2 (AA2) Semi-Annual HVAC Maintenance - 9/21/26 - 9/23/26 Sep 21, 2026 08:00 - Sep 23, 2026 16:00 EDT
Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:19 EDT
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:19 EDT
Metro Detroit (MD1) Data Center Semi Annual HVAC Preventative Maintenance - 9/21/26 - 9/23/26 Sep 21, 2026 08:00 - Sep 23, 2026 16:00 EDT
Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine Maintenance
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:26 EDT
End Time: 9/23/26 - 5:00 PM ET
Type: Routine Maintenance
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:26 EDT
Metro Detroit (MD1) Data Center Fire Systems Preventative Maintenance 9/21/26-9/22/26 Sep 21, 2026 08:00 - Sep 22, 2026 16:00 EDT
Start Time: 9/21/26 - 8:00 AM ET
End Time: 9/22/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:15 EDT
End Time: 9/22/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:15 EDT
OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 9/22/2026 Sep 22, 2026 02:00-14:00 EDT
Start Time: 9/22/2026 at 02:00 AM ET.
End Time: 9/22/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:42 EDT
End Time: 9/22/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:42 EDT
Ann Arbor 2 (AA2) Data Center Fire Systems Preventative Maintenance - 9/23/26 Sep 23, 2026 08:00-17:00 EDT
Start Time: 9/23/26 - 8:00 AM ET
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:17 EDT
End Time: 9/23/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Fire System maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 08, 2026 - 11:17 EDT
OTAVA® Cloud Backup Infrastructure Patching - 9/24/2026 Sep 24, 2026 02:00-10:00 EDT
Start Time: 9/24/2026 at 02:00 AM ET.
End Time: 9/24/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:53 EDT
End Time: 9/24/2026 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 01, 2026 - 15:53 EDT