Investigating - OTAVA® engineers are investigating a possible service degradation with DEN1 OCC. Some clients could be experiencing failed jobs and restores may be unavailable.
Jun 13, 2025 - 16:50 EDT
Jun 13, 2025 - 16:50 EDT
Monitoring - OTAVA Engineers have resolved the issue and services are back online. We will continue to monitor the system for the next 24 hours.
Jun 09, 2025 - 20:47 EDT
Jun 09, 2025 - 20:47 EDT
Investigating - OTAVA® Engineers have been alerted to an issue with the Indianapolis VCD portal and are currently investigating the issue. No customer workloads should be impacted by this outage.
Jun 09, 2025 - 20:05 EDT
Jun 09, 2025 - 20:05 EDT
AA2 - Ann Arbor, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
AU1 - Austin, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DAL1 - Dallas, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN1 - Denver, CO
Partial Outage
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Partial Outage
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN2 - Denver, CO
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
IN1 - Indianapolis, IN
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA DaaS
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MD1 - Metro Detroit, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
NV1 - Las Vegas, NV
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
PHX1 - Phoenix, AZ
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS Powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Colocation Services (Power, Cooling)
Operational
VA4 - Ashburn, VA
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA Enterprise VDI
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Client Services
Operational
OTAVA Support Portal (support.otava.com)
Operational
OTPortal (portal.otava.com)
Operational
OTAVA Support Phone System
Operational
Operations Control Portal (OCP)
Operational
OTAVA Partner Portal (partner.otava.com)
Operational
VMware Horizon View (apps.otava.com)
Operational
OTAVA Website (otava.com)
Operational
OTAVA Managed Endpoint
Operational
OTAVA® Encore Portal
Operational
OTAVA® Spotlight Portal
Operational
VMware White Label
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OTMonitor Collectors Server Patching - Jun 2025 (6/16/2025) Jun 16, 2025 02:00-10:00 EDT
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.
Start Time : 6/16/2025 at 02:00 AM ET.
End Time : 6/16/2025 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:08 EDT
Start Time : 6/16/2025 at 02:00 AM ET.
End Time : 6/16/2025 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:08 EDT
Patching CW Automate VMs in Denver DEN1 vCenter - June 2025 (6/16/2025) Jun 16, 2025 09:00-15:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 5/16/2025 at 09:00 AM ET.
End Time: 5/16/2025 at 3:00 PM ET.
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 09, 2025 - 15:35 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 5/16/2025 at 09:00 AM ET.
End Time: 5/16/2025 at 3:00 PM ET.
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 09, 2025 - 15:35 EDT
OCC and OCB Infrastructure Patching - Dallas - Jun 2025 (6/17/2025) Jun 17, 2025 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/17/2025 at 02:00 AM ET.
End Time: 6/17/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:53 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/17/2025 at 02:00 AM ET.
End Time: 6/17/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:53 EDT
Indianapolis (IN1) - Tier3 Storage Array Maintenance - 6/17/25 Jun 17, 2025 11:00-13:00 EDT
Start Time: 6/17/25 - 11:00 AM EDT
End Time: 6/17/25 - 1:00 PM EDT
Service Impacting: No
Description: OTAVA® engineers will be performing updates and adding capacity to the Tier3 storage array.
Estimated Downtime: None. All storage paths are redundant and will failover to other paths.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 13, 2025 - 15:17 EDT
End Time: 6/17/25 - 1:00 PM EDT
Service Impacting: No
Description: OTAVA® engineers will be performing updates and adding capacity to the Tier3 storage array.
Estimated Downtime: None. All storage paths are redundant and will failover to other paths.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 13, 2025 - 15:17 EDT
OCC and OCB Infrastructure Patching - Phoenix - Jun 2025 (6/18/2025) Jun 18, 2025 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/18/2025 at 02:00 AM ET.
End Time: 6/18/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:47 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/18/2025 at 02:00 AM ET.
End Time: 6/18/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:47 EDT
WSUS Server Maintenance - Jun 2025 (6/18/2025) Jun 18, 2025 02:00-09:00 EDT
Start Time: 6/18/2025 - 02:00AM EDT
End Time: 6/18/2025 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:16 EDT
End Time: 6/18/2025 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:16 EDT
VMware Tools Update to 12.5.2 for IN1-VCSA GEN3 - 06/18/2025 Jun 18, 2025 04:00-06:00 EDT
Start Time: 06/18/2025 - 4:00 AM EDT
End Time: 06/18/2025 - 6:00 AM EDT
Service Impacting: Low
vCenter Impacted: IN1-VCSA GEN3
Description: OTAVA® engineers will be updating the VMware Tools to 12.5.2 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 11, 2025 - 08:14 EDT
End Time: 06/18/2025 - 6:00 AM EDT
Service Impacting: Low
vCenter Impacted: IN1-VCSA GEN3
Description: OTAVA® engineers will be updating the VMware Tools to 12.5.2 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 11, 2025 - 08:14 EDT
VMware Tools Update to 12.5.2 for AU-VCSA GEN3 vCenter - 06/18/2025 Jun 18, 2025 05:00-07:00 EDT
Start Time: 06/18/2025 - 5:00 AM EDT
End Time: 06/18/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: AU-VCSA GEN 3
Description: OTAVA® engineers will be updating the VMware Tools to 12.5.2 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 11, 2025 - 08:22 EDT
End Time: 06/18/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: AU-VCSA GEN 3
Description: OTAVA® engineers will be updating the VMware Tools to 12.5.2 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 11, 2025 - 08:22 EDT
Indianapolis(IN1), Genesee County(MM1) - ZVM Patching & Restart | 6/20/2025 Jun 20, 2025 02:00-08:00 EDT
Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart
Maintenance Classification: Scheduled
Start Time: 6/20/2025 at 02:00 AM ET.
End Time: 6/20/2025 at 08:00 AM ET.
Type: Scheduled maintenance
Service Impacting: Yes
Description: OTAVA® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server and it's components.
This notification is establishing a regular scheduled patching and the restart of the ZVM and it's VRA components.
During the period of the maintenance the following will be true:
· Replication for your protected systems will be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable in small periods of time.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Posted on Jun 12, 2025 - 08:42 EDT
Maintenance Classification: Scheduled
Start Time: 6/20/2025 at 02:00 AM ET.
End Time: 6/20/2025 at 08:00 AM ET.
Type: Scheduled maintenance
Service Impacting: Yes
Description: OTAVA® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server and it's components.
This notification is establishing a regular scheduled patching and the restart of the ZVM and it's VRA components.
During the period of the maintenance the following will be true:
· Replication for your protected systems will be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable in small periods of time.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Posted on Jun 12, 2025 - 08:42 EDT
Ann Arbor (AA2) Data Center Annual UPS Preventative Maintenance - 6/23/25 Jun 23, 2025 08:00-17:00 EDT
Start Time: 6/23/25 - 8:00 AM ET
End Time: 6/23/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine preventative maintenance on the UPS system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 12, 2025 - 15:34 EDT
End Time: 6/23/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine preventative maintenance on the UPS system.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 12, 2025 - 15:34 EDT
OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER Jun 2025 (6/24/2025) Jun 24, 2025 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/24/2025 at 02:00 AM ET.
End Time: 6/24/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:34 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/24/2025 at 02:00 AM ET.
End Time: 6/24/2025 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:34 EDT
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - Jun 2025 (6/25/2025) Jun 25, 2025 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/25/2025 at 02:00 AM ET.
End Time: 6/25/2025 at 02:00 PM ET.
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:02 EDT
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/25/2025 at 02:00 AM ET.
End Time: 6/25/2025 at 02:00 PM ET.
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:02 EDT
Otava® Cloud Backup Infrastructure Patching - Jun 2025 (6/26/25) Jun 26, 2025 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/26/25 at 02:00 AM ET.
End Time: 6/26/25 at 02:00 PM ET.
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:05 EDT
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 6/26/25 at 02:00 AM ET.
End Time: 6/26/25 at 02:00 PM ET.
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:05 EDT