All Systems Operational
AU1 - Austin, TX Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
NV1 - Las Vegas, NV Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
IN1 - Indianapolis, IN Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
MM1 - Flint, MI (Mid-Michigan) Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
Networking Operational
MD1 - Metro Detroit, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
AA2 - Ann Arbor, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
VA4 - Ashburn, VA Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Data Center Facilities Operational
MA3 - Manchester, UK Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Otava Cloud Connect (OCC) Operational
Data Center Facilities Operational
DEN1 - Denver, CO Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMWare Operational
Data Center Facilities Operational
NYC1 - New York, NY Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DAL1 - Dallas, TX Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
PHX1 - Phoenix, AZ Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
CLE1 - Cleveland, OH Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
DUS1 - Dusseldorf, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
FRA1 - Frankfurt, Germany Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
LA1 - Los Angeles, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
SF1 - San Fransico, CA Operational
vCloud Operational
Networking Infrastructure Operational
Internet Backbone Operational
Security Operational
Otava Cloud Connect (OCC) Operational
DRaaS powered by Veeam Operational
DRaaS powered by VMware Operational
Data Center Facilities Operational
Client Services Operational
OTPortal (portal.otava.com) Operational
Partner Portal (partner.otava.com) Operational
Support Portal (support.otava.com) Operational
Website (otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Las Vegas (NV1) Gen3 Network Maintenance - 12/11/22 Dec 11, 2022 23:00 - Dec 12, 2022 05:00 EST
Start Time: 12/11/22 - 11:00 PM EST

End Time: 12/12/22 5:00 AM EST

Type: Gen3 network maintenance

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to perform software updates to Gen3 and edge data switches. This is required to maintain vendor support, enhance our security posture, and ensure service integrity.

Estimated Downtime: No impact to customer production data is expected as part of this operation.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 15, 2022 - 17:08 EST
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Backup infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Dec 07, 2022 - 04:32 EST
Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: December 19th, 2022 at 02:00 AM ET.

End Time: December 19th, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Dec 07, 2022 - 04:38 EST
Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Dec 07, 2022 - 04:33 EST
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022
Completed - The scheduled maintenance has been completed.
Dec 8, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:00 EST
Scheduled - Start Time: 12/8/22 - 3:00 PM EST

End Time: 12/8/22 - 8:00 PM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: OTAVA© engineers are establishing a maintenance window to install updates on the SQL server that runs the WSUS database. Clients will be unable to download/apply windows updates provided by OTAVA during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Dec 2, 16:38 EST
Completed - The scheduled maintenance has been completed.
Dec 8, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 04:01 EST
Scheduled - Start Time: 12/8/22 - 4:00 AM EST

End Time: 12/8/22 - 8:00 AM EST

Type: Storage Hardware Maintenance

Service Impacting: Low

Description: OTAVA© engineers are establishing a maintenance window to replace failed hardware in the storage array.

Estimated Downtime: No downtime expected due to the HA configuration of the storage array.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Dec 6, 13:04 EST
Dec 7, 2022
Resolved - This incident has been resolved.
Dec 7, 14:48 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 13:32 EST
Investigating - OTAVA® Engineers are currently investigating an issue with the Web Interface of AU-PubVC1 . OTAVA will provide updates as they become available.

Running VMs remain operational, only management access is currently impacted.

If you have any questions or concerns regarding this partial outage please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Dec 7, 11:42 EST
Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:02 EST
Scheduled - Start Time: 12/6/22 - 9:00 PM EDT

End Time: 12/7/22 - 2:00 AM EDT

Type: Electrical Thermal Scans

Service Impacting: No

Description: Otava engineers are establishing a maintenance window to perform thermal scans of the MM1 data center electrical systems to ensure the resiliency of the facility. In anticipation of this work, we will be switching from building power to generator power. This power transfer will be graceful with no interruption to the environment as our power redundancy will be in effect. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance in case you receive alerts or notice a brief interruption to your service.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MM1 - Genesee County, MI - Data Center Facilities

Nov 25, 12:32 EST
Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 EST
Scheduled - Start Time: 12/05/22 - 8:00 AM EDT

End Time: 12/05/22 - 5:00 PM EDT

Type: UPS/Electrical System Upgrade Maintenance Phase 2

Service Impacting: Low

Description: Otava engineers, along with vendor engineers, will be performing power transfers between the A and B UPS systems. This maintenance will transfer the load from UPS A to UPS B. At this time the Indianapolis data center will be N on its UPS system. This will allow our engineers to remove one old system and replace it with the new upgraded system. This maintenance is required to safely allow the vendor to access and perform work on Otava’s medium voltage tie-ins.

Estimated Downtime: No impact expected.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 21, 15:39 EST
Resolved - OTAVA staff have corrected the issues impacting our OTMonitor service, and we have returned to full functionality.
Dec 6, 10:25 EST
Identified - OTAVA Engineers are aware of a degradation of our OTMonitor service. Monitoring and Alerting are currently functional, however OTAVA staff are unable to actively manage the monitoring sensors and alerts.
Dec 5, 11:20 EST
Completed - The scheduled maintenance has been completed.
Dec 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 EST
Scheduled - Start Time: 12/6 - 12:01 AM EST

End Time: 12/6 - 6:00 AM EST

Type: ISP fiber splicing

Service Impacting: Low

Description: ISP teams are replacing splice enclosures to avoid unplanned outages from damages related to natural causes.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 22, 14:20 EST
Dec 5, 2022
Completed - The scheduled maintenance has been completed.
Dec 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 EST
Scheduled - Start Time: 12/5 10:00 AM EST

End Time: 12/5 5:00 PM EST

Type: Security upgrades

Service Impacting: Yes

Description: OTAVA© engineers will be upgrading the underlying server infrastructure to increase security and maintain compliance.

Estimated Downtime: Access to VCSP portal at https://vac.newcloudnetworks.com will be unavailable during the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 30, 10:12 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 EST
Scheduled - Start Time: x/xx/xx - 8:00 AM EDT

End Time: x/xx/xx - 12:00 PM EDT

Type: Electrical Thermal Scans

Service Impacting: No

Description: Otava engineers are establishing a maintenance window to perform thermal scans of the AA2 data center electrical systems to ensure the resiliency of the facility. In anticipation of this work, we will be switching from building power to generator power. This power transfer will be graceful with no interruption to the environment as our power redundancy will be in effect. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance in case you receive alerts or notice a brief interruption to your service.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems

Nov 21, 15:43 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 EST
Scheduled - Start Time: 12/5 - 12:01 AM EST

End Time: 12/5 - 6:00 AM EST

Type: ISP fiber splicing

Service Impacting: Low

Description: ISP teams are replacing splice enclosures to avoid unplanned outages from damages related to natural causes.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 22, 14:19 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 EST
Scheduled - Start Time: 12/5/22 - 1:00 AM ET

End Time: 12/5/22 - 5:30 AM ET

Type: ISP maintenance

Service Impacting: Low

Description: ISP teams are performing planned maintenance.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Oct 31, 16:43 EDT
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 EST
Scheduled - Start Time: 12/4/22 - 9:00 PM EST

End Time: 12/5/22 3:00 AM EST

Type: Gen3 network maintenance

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to perform software updates to Gen3 and edge data switches. This is required to maintain vendor support, enhance our security posture, and ensure service integrity.

Estimated Downtime: No impact to customer production data is expected as part of this operation.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 15, 16:59 EST
Dec 4, 2022
Dec 3, 2022

No incidents reported.

Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 19:31 EST
Scheduled - OTAVA Engineers will be gracefully failing over our internet circuit to allow for an ISP maintenance for an imminent fiber break fix. Clients may experience brief packet loss during the failover to our redundant circuit.
Dec 2, 19:24 EST
Resolved - OTAVA Engineers have seen no further degradations to the DRaaS service at this time.
Dec 2, 08:19 EST
Monitoring - OTAVA Engineers have cleared all degradations of the DRaaS service and are monitoring systems for the next 24 hours to confirm there are no further impacts.
Nov 28, 15:05 EST
Investigating - OTAVA Engineers are aware of a service degradation impacting DRaaS clients in our Mid-Michigan Data Center. We are currently investigating the issue and will be working with the vendor to correct it.
Nov 28, 10:12 EST
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 EST
Scheduled - Start Time: Primary date - 11/29/22 - 9:00 PM EST
Alternate date - 12/1/22 - 9:00 PM EST

End Time: Primary date - 11/30/22 - 3:00 AM EST
Alternate date - 12/2/22 - 3:00 AM EST

Type: Firmware upgrade

Service Impacting: Low

Description: Otava engineers will be performing a firmware upgrade on the underlying infrastructure supporting vCenter.

Estimated Downtime: None

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 14, 16:10 EST
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 EST
Scheduled - Metro Detroit (MD1) Data Center Electrical Systems Generator Inspection 11/29/22

Start Time: 11/29/22 - 8:00 AM EDT

End Time: 11/29/22 - 5:00 PM EDT

Type: Annual Major Generator Inspection

Description: Otava and vendor engineers will be performing routine maintenance on the backup generators at MD1. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MD1 - Metro Detroit, MI - Building Systems

Nov 15, 14:48 EST
Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:01 EST
Scheduled - Start Time: 11/28/22 - 8:00 AM EDT
End Time: 11/28/22 - 5:00 PM EDT

Type: Generator Load Bank Testing

Description: Otava and vendor engineers will be performing routine maintenance on the backup generators at AA2. During the maintenance, Otava will load test each generator one at a time and perform preventative maintenance inspections. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems

Nov 14, 15:11 EST
Completed - The scheduled maintenance has been completed.
Nov 28, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:01 EST
Scheduled - Start Time: 11/28/22 - 8:00 AM EDT

End Time: 11/29/22 - 5:00 PM EDT

Type: Annual Major Generator Inspection

Description: Otava and vendor engineers will be performing routine maintenance on the backup generators at the Mid-Michigan data center. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MM1 - Genesee County, MI - Data Center Facilities

Nov 14, 15:08 EST
Completed - The scheduled maintenance has been completed.
Nov 28, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 03:45 EDT
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: November 28, 2022 at 02:00 AM ET.

End Time: November 28, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 4, 03:44 EDT
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.