Update - We are continuing to monitor for any further issues.
Oct 31, 2025 - 16:34 EDT
Oct 31, 2025 - 16:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 2025 - 16:34 EDT
Oct 31, 2025 - 16:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 31, 2025 - 11:29 EDT
Oct 31, 2025 - 11:29 EDT
Investigating - Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability.
Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses.
If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
Oct 31, 2025 - 11:26 EDT
Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses.
If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
Oct 31, 2025 - 11:26 EDT
AA2 - Ann Arbor, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
AU1 - Austin, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DAL1 - Dallas, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN1 - Denver, CO
Under Maintenance
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Under Maintenance
OTAVA Cloud Backup
Under Maintenance
Backup for Microsoft 365
Under Maintenance
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN2 - Denver, CO
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
IN1 - Indianapolis, IN
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA DaaS
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MD1 - Metro Detroit, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
NV1 - Las Vegas, NV
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
PHX1 - Phoenix, AZ
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS Powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Colocation Services (Power, Cooling)
Operational
VA4 - Ashburn, VA
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA Enterprise VDI
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Client Services
Operational
OTAVA Support Portal (support.otava.com)
Operational
Encore (portal.otava.com)
Operational
OTAVA Support Phone System
Operational
Spotlight - Operations Control Portal (OCP)
Operational
OTAVA Partner Portal (partner.otava.com)
Operational
VMware Horizon View (apps.otava.com)
Operational
OTAVA Website (otava.com)
Operational
OTAVA Managed Endpoint
Operational
OTAVA® Encore Portal
Operational
OTAVA® Spotlight Portal
Operational
VMware White Label
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OTMonitor Collectors Server Patching - 11/17/2025 Nov 17, 2025 02:00-10:00 EST
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.
Start Time : 11/17/2025 at 02:00 AM ET.
End Time : 11/17/2025 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:09 EST
Start Time : 11/17/2025 at 02:00 AM ET.
End Time : 11/17/2025 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:09 EST
Indianapolis (IN1) OTAVA® vCenter Maintenance for 11/17/2025 Nov 17, 2025 02:00-10:00 EST
Start Time: 11/17/2025 - 2:00 AM EDT
End Time: 11/17/2025- 10:00 AM EDT
Service Impacting: Low
vCenter Impacted: IN1-VCSA
Description: OTAVA® engineers will be upgrading the vCenter.
Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible during the maintenance window, all virtual machines and related resources will remain online and fully operational. This will not impact the management or availability of your running VMs.
Posted on Nov 05, 2025 - 09:11 EST
End Time: 11/17/2025- 10:00 AM EDT
Service Impacting: Low
vCenter Impacted: IN1-VCSA
Description: OTAVA® engineers will be upgrading the vCenter.
Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible during the maintenance window, all virtual machines and related resources will remain online and fully operational. This will not impact the management or availability of your running VMs.
Posted on Nov 05, 2025 - 09:11 EST
Metro Detroit (MD1) Data Center Thermal Scans - 11/17/25 Nov 17, 2025 08:00-17:00 EST
Start Time: 11/17/25 - 8:00 AM ET
End Time: 11/17/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 30, 2025 - 15:11 EDT
End Time: 11/17/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 30, 2025 - 15:11 EDT
Denver (DEN2) Storage Platform Maintenance - 11/17/25 Nov 17, 2025 10:00-14:00 EST
Start Time: 11/17/25 - 10:00 AM ET
End Time: 11/17/25 - 2:00 PM ET
Type: Component Replacement
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® infrastructure engineers are replacing a degraded component on the storage array.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 14, 2025 - 17:18 EST
End Time: 11/17/25 - 2:00 PM ET
Type: Component Replacement
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® infrastructure engineers are replacing a degraded component on the storage array.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 14, 2025 - 17:18 EST
OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 11/18/2025 Nov 18, 2025 02:00-14:00 EST
Start Time: 11/18/2025 at 02:00 AM ET.
End Time: 11/18/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 09:36 EST
End Time: 11/18/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 09:36 EST
Ann Arbor 2 (AA2) Data Center Electrical Systems Thermal Scans - 11/18/25 Nov 18, 2025 08:00-17:00 EST
Start Time: 11/18/25 - 8:00 AM ET
End Time: 11/18/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 30, 2025 - 15:06 EDT
End Time: 11/18/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 30, 2025 - 15:06 EDT
OTAVA® Cloud Backup Infrastructure Patching - 11/19/2025 Nov 19, 2025 02:00-14:00 EST
Start Time: 11/19/2025 at 02:00 AM ET.
End Time: 11/19/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 09:56 EST
End Time: 11/19/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 09:56 EST
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 11/20/2025 Nov 20, 2025 02:00-14:00 EST
Start Time: 11/20/2025 at 02:00 AM ET.
End Time: 11/20/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 08:46 EST
End Time: 11/20/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 08:46 EST
WSUS Server Maintenance - 11/20/2025 Nov 20, 2025 02:00-09:00 EST
Start Time: 11/20/2025 - 02:00AM EDT
End Time: 11/20/2025 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:12 EST
End Time: 11/20/2025 - 09:00AM EDT
Type: SQL Database Server Maintenance
Service Impacting: Yes
Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.
Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:12 EST
Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 11/24/2025 Nov 24, 2025 02:00-14:00 EST
Start Time: 11/24/2025 at 02:00 AM ET.
End Time: 11/24/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:18 EST
End Time: 11/24/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 06, 2025 - 10:18 EST
Dallas (DAL1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching 11/26/2025 Nov 26, 2025 02:00-14:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 06, 2025 - 08:18 EST
Nov 06, 2025 - 08:18 EST
Scheduled -
Start Time: 11/26/2025 at 02:00 AM ET.
End Time: 11/26/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 03, 2025 - 10:50 EST
End Time: 11/26/2025 at 02:00 PM ET.
Type: Infrastructure Patching
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 03, 2025 - 10:50 EST