In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 2023 - 10:00 EDT
Scheduled - Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 9/20/23
Start Time: 9/29/23 - 10:00 AM EDT
End Time: 9/29/23 - 7:00 PM EDT
Type: Routine
Service Impacting: Low - No impact expected.
Description: OTAVA® and vendor engineers will be performing routine fire system maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1 - Denver, CO - Data Center Facilities
AU1 - Austin, TX
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DRaaS
Operational
Data Center Facilities
Operational
NV1 - Las Vegas, NV
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DRaaS
Operational
Data Center Facilities
Operational
IN1 - Indianapolis, IN
Operational
Public Cloud
Operational
Private Cloud
Operational
Next Gen Cloud (Gen3)
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DPaaS
Operational
DRaaS
Operational
Data Center Facilities
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
Public Cloud
Operational
Private Cloud
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup (OCB)
Operational
Otava Cloud Connect (OCC)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
DPaaS
Operational
DRaaS
Operational
Data Center Facilities
Operational
Networking
Operational
MD1 - Metro Detroit, MI
Operational
Private Cloud
Operational
Networking
Operational
Security
Operational
Monitoring (OTMonitor)
Operational
Otava Cloud Backup for MS365 (OCB-MS365)
Operational
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:16 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:18 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:18 EDT
Description: OTAVA® engineers will be upgrading the VCD environment. During this window existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Sep 27, 2023 - 10:01 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:19 EDT
Description: OTAVA® engineers will be patching and rebooting vCenters.
Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes somewhere in this maintenance window), all virtual machines and related resources will remain online and fully operational.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:20 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:23 EDT
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® engineers will be conducting routine Electrical maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities Posted on
Sep 26, 2023 - 16:14 EDT
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: Vendor engineers will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Genesee County, MI - Data Center Facilities Posted on
Sep 26, 2023 - 16:10 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:24 EDT
Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.
Description: ISP teams are performing planned maintenance.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Sep 28, 2023 - 10:31 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:25 EDT
Description: Vendor engineers will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. Posted on
Sep 26, 2023 - 16:04 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:27 EDT
Service Impacting: Yes – Up to 4 hours per Backup Appliance.
Description: OTAVA® engineers will be coordinating with the product vendor to upgrade the infrastructure supporting our DPaaS environment. Backup Appliances will be upgraded on an individual basis on a rolling schedule. These upgrades have been scheduled during business hours to limit the impact on the backups in their normal nightly runs. Data restoration will be unavailable during the window for each appliance. Any existing data mounts will need to be disconnected before each appliance's upgrade window; if they are still attached at a scheduled window they will be disconnected prior to maintenance.
If you have any questions about the schedule for your backup appliance, please reach contact us by logging into https://support.otava.com or calling 877-740-5028 Posted on
Sep 27, 2023 - 11:28 EDT
Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: Vendor engineers will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems Posted on
Sep 26, 2023 - 16:07 EDT
Resolved -
This incident has been resolved.
Sep 28, 22:37 EDT
Update -
The faulty component has been replaced and redundancy has been restored.
Sep 28, 22:37 EDT
Identified -
OTAVA® engineers were alerted to an infrastructure network component failure at the MD1 data center. No clients have been impacted by this failure, but the network infrastructure configuration does not currently have a redundant failover mechanism for this component. The replacement component will be installed ASAP to bring the network back into a high availability configuration.
Sep 27, 15:18 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:01 EDT
Scheduled -
Start Time: 9/28/23 - 9:00 AM ET
End Time: 9/28/23 - 11:00 AM ET
Type: Switch maintenance
Service Impacting: Low - No impact expected due to redundant design.
Description: OTAVA® engineers are establishing a maintenance window to replace an infrastructure switch.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 21, 10:58 EDT
Completed -
The scheduled maintenance has been completed.
Sep 28, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 02:00 EDT
Scheduled -
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.
Start Time : 09/28/2023 at 02:00 AM ET. End Time : 09/28/2023 at 08:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:23 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:01 EDT
Scheduled -
Start Time: 9/27/23 - 9:00 PM ET
End Time: 9/27/23 - 11:00 PM ET
Type: Firewall Lifecycle Replacement
Service Impacting: Yes - DRaaS, DPaaS, OCB, OCB-MS365, and OCC jobs could be interrupted during the upgrade, but should restart once complete. During this window existing VCD workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
Description: OTAVA® network engineers will be replacing the Infrastructure firewalls at MM1. The replacement is required as part of lifecycle management.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 7, 10:48 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 03:00 EDT
Scheduled -
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations : AU1-Austin NV1-Las Vegas IN1-Indianapolis MM1-Flint These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 09/27/2023 at 03:00 AM ET. End Time: 09/27/2023 at 11:00 AM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:21 EDT
3) Once completed please contact our support with your microsoft domain (ex: @cooldomain.onmicrosoft.com)
Sep 26, 14:02 EDT
Update -
OTAVA and vendor engineers are continuing to investigate this issue. Updates will be provided as they become available.
Aug 17, 14:47 EDT
Update -
OTAVA and vendor engineers are continuing to investigate this issue. Updates will be provided as they become available.
Aug 16, 16:25 EDT
Update -
OTAVA and vendor engineers are continuing to investigate this issue. Updates will be provided as they become available.
Aug 15, 12:57 EDT
Update -
We are continuing to investigate this issue with the vendor.
Aug 15, 12:34 EDT
Investigating -
OTAVA® Engineers are investigating a possible disruption to our Veeam for Microsoft365 Backups. Clients may see disruptions to backup jobs as well as connecting to Veeam for restores. OTAVA will provide further updates as they are available.
Aug 14, 11:59 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 03:00 EDT
Scheduled -
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 09/26/2023 at 03:00 AM ET. End Time: 09/26/2023 at 11:00 AM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:19 EDT
Completed -
The scheduled maintenance has been completed.
Sep 25, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 EDT
Scheduled -
Start Time: 9/25/23 - 7:00 AM ET
End Time: 9/25/23 - 8:00 AM ET
Type: Reboot
Service Impacting: Low - No impact expected due to redundant design.
Description: OTAVA® engineers are establishing a maintenance window to reboot the NSX manager.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 22, 12:15 EDT
Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.
This notification is establishing a regular scheduled patching and the restart of the ZVM.
During the period of the maintenance the following will be true:
· Replication for your protected systems will NOT be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:24 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 15:43 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 EDT
Scheduled -
OTAVA® engineers will be performing server upgrade from Windows 2012 to 2019 on collectors for OTMonitor, due to Windows 2012 reaching end-of-life.
Start Time : 09/22/2023 at 08:00 am EDT. End Time : 09/22/2023 at 06:00 pm EDT.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 18, 02:45 EDT
Completed -
The repairs to the UPS system have been completed successfully.
Sep 22, 14:59 EDT
Update -
During the scheduled maintenance OTAVA vendors located and isolated an issue within our redundant UPS system. At this time, the Ann Arbor data center will be N on its UPS system and UPS redundancy will be limited for the duration of this maintenance to safely allow the vendor to access and perform their work. The design of the datacenter is such that a single UPS failure does not compromise Otava's ability to maintain power during generator start in the event of a main power outage.
Sep 13, 16:12 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 EDT
Scheduled -
Start Time: 9/13/23 - 8:00 AM EDT
End Time: 9/13/23 - 5:00 PM EDT
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine UPS battery maintenance. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
AA2 - Ann Arbor, MI - Building Systems
Sep 12, 14:14 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 18:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:00 EDT
Scheduled -
Denver (DEN1) Annual Major Generator Inspection and Load Bank Testing- 9/21/23
Start Time: 9/21/23 - 10:00 AM EDT
End Time: 9/21/23 - 7:00 PM EDT
Type: Routine
Service Impacting: Low - No impact expected.
Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at DEN1.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 11, 14:55 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 EDT
Scheduled -
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect & Server provider Console infrastructure at our following data center location: DEN1-Denver.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 09/21/2023 at 03:00 AM ET. End Time: 09/21/2023 at 3:00 PM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:17 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 13:08 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 EDT
Scheduled -
Start Time: 9/21/23 - 12:00 PM ET
End Time: 9/21/23 - 3:00 PM ET
Type: Critical SQL Maintenance
Service Impacting: Yes - Veeam Enterprise Manager portal will be unavailable during the maintenance.
Description: OTAVA engineers will be performing maintenance on the Veeam Enterprise Manager configuration database. The database will be moved to our SQL cluster to provide better resilience and availability.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 19, 12:13 EDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled -
Start Time: 9/21/23 - 6:00 AM ET
End Time: 9/21/23 - 9:00 AM ET
Type: Upgrade
Service Impacting: Yes - Up to 3 hours.
Description: OTAVA® engineers will be upgrading the VCD environment. During this window existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 20, 14:45 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 EDT
Scheduled -
Start Time: 9/20/23 - 9:00 PM ET
End Time: 9/20/23 - 11:00 PM ET
Type: Firewall Lifecycle Replacement
Service Impacting: Yes - DRaaS, DPaaS, OCB, OCB-MS365, and OCC jobs could be interrupted during the upgrade, but should restart once complete. During this window existing VCD workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
Description: OTAVA® network engineers will be replacing the Infrastructure firewalls at IN1. The replacement is required as part of lifecycle management.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 7, 10:08 EDT
Completed -
Due to vendor availability the maintenance will need to be rescheduled.
Sep 20, 12:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 EDT
Scheduled -
Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 9/20/23
Start Time: 9/20/23 - 10:00 AM EDT
End Time: 9/20/23 - 7:00 PM EDT
Type: Routine
Service Impacting: Low - No impact expected.
Description: OTAVA® and vendor engineers will be performing routine fire system maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
DEN1 - Denver, CO - Data Center Facilities
Sep 5, 19:14 EDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 07:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 01:00 EDT
Scheduled -
Start Time: 9/20/23 - 1:00 AM ET
End Time: 9/20/23 - 07:00 AM ET
Type: Fiber repair
Service Impacting: Low - No impact expected.
Description: The ISP is performing fiber relocation on the backup transport circuit between Austin and Ashburn. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 11:20 EDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 14:17 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:15 EDT
Scheduled -
Start Time: 9/19/23 - 12:15 PM ET
End Time: 9/19/23 - 3:15 PM ET
Type: Critical SQL Maintenance
Service Impacting: Yes - Veeam Enterprise Manager portal will be unavailable during the maintenance.
Description: OTAVA engineers will be performing maintenance on the Veeam Enterprise Manager configuration database. The database will be moved to our SQL cluster to provide better resilience and availability.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 19, 12:10 EDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 11:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 03:00 EDT
Scheduled -
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: PHX1-Phoenix.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 09/19/2023 at 03:00 AM ET. End Time: 09/19/2023 at 1:00 PM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:15 EDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 EDT
Scheduled -
Start Time: 9/19/23 - 6:00 AM ET
End Time: 9/19/23 - 9:00 AM ET
Type: Upgrade
Service Impacting: Yes - Up to 3 hours.
Description: OTAVA® engineers will be upgrading the VCD environment. During this window existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 15, 15:45 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 09:46 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 EDT
Scheduled -
Otava engineers are establishing a maintenance window to upgrade the Actifio Global Manager. Running backups will not the affected by the upgrade but our ability to manage them will be limited during the upgrade process.
Sep 18, 08:48 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 09:36 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 EDT
Scheduled -
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: DAL1-Dallas.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 09/18/2023 at 03:00 AM ET. End Time: 09/18/2023 at 1:00 PM ET.
Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 03:13 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 09:30 EDT
Update -
This maintenance has been extended by 30 minutes.
Sep 18, 08:54 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 EDT
Scheduled -
Start Time: 9/18/23 - 8:00 AM ET
End Time: 9/18/23 - 9:00 AM ET
Type: Probe Migration
Service Impacting: Yes - OTMonitor will be unavailable during the maintenance window.
Description: OTAVA® engineers are establishing a maintenance window to migrate PRTG probes. If during this time you need assistance, please contact support.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 12, 13:27 EDT
Completed -
The scheduled maintenance has been completed.
Sep 15, 09:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 EDT
Scheduled -
Start Time: 9/15/23 - 6:00 AM ET
End Time: 9/15/23 - 9:00 AM ET
Type: Upgrade
Service Impacting: Yes - Up to 3 hours.
Description: OTAVA® engineers will be upgrading the vCD environment. During this window existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 14, 08:37 EDT