OTAVA Cloud Backup Self-Service Restores via VCD - Temporarily Unavailable
Update - We are continuing to investigate this issue.
Oct 12, 2026 - 11:45 EDT
Investigating - OTAVA is currently investigating an issue affecting OTAVA Cloud Backup (OCB) self-service restore capabilities in VCD. If you need a restore, please submit a ticket via the support portal at https://support.otava.com.

If you have any questions or concerns regarding this investigation, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 12, 2026 - 11:44 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Degraded Performance
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Degraded Performance
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Degraded Performance
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Degraded Performance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Degraded Performance
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
OTAVA® Spotlight Portal Operational
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026 Oct 26, 2026 02:00-14:00 EDT

Start Time: 10/26/26 - 2:00 AM ET

End Time : 10/26/26 - 4:00 PM ET

Type: Version upgrade (9.2 - 9.3)
Service Impacting: Yes - Console management will be unavailable during the maintenance window. Backups will perform as expected but management through the console will not be available.

Description: OTAVA engineers will be upgrading the Veeam Service Provider Console across all locations. The ability to manage and provision from the Veeam Service Provider Console will not be available during this maintenance window.

NOTE TO CUSTOMER:
To ensure the reconnection and functionality of the backup agent please ensure you have updated your backup agent(s). Any version before 13.x will become unsupported at the completion of the upgrade. To perform this process please refer to this Veeam Article: https://helpcenter.veeam.com/archive/vac/9.2/provider_admin/update_backup_agents_from_web.html

To ensure the optimal outcome please complete this before the maintenance window, Oct 26, 2026.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 11, 2026 - 03:31 EDT

Las Vegas (LV) OTAVA® vCenter & ESXi host patching - 10/26/2026 Oct 26, 2026 03:00-10:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 2026 - 09:07 EDT
Scheduled - Start Time: 10/26/2026 - 3:00 AM EDT
End Time: 10/26/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenters(s) and ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 14, 2026 - 02:47 EDT

OTAVA® AU1 | NSX Upgrade - 10/262026 Oct 26, 2026 08:00-14:00 EDT

OTAVA® AU1 | NSX Upgrade - 10/262026

Start Time: 10/26/2026 - 08:00 AM ET

End Time: 10/26/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX

Service Impacting: Low - NSX changes will be limited during the upgrade. No production workloads will be affected.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 13, 2026 - 14:11 EDT

OTAVA® Cloud Backup Infrastructure Patching - 10/27/2026 Oct 27, 2026 03:00-15:00 EDT

Start Time: 10/27/2026 at 03:00 AM ET.
End Time: 10/27/2026 at 03:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 01, 2026 - 03:44 EDT

Austin (AU) OTAVA® ESXi hosts patching - 10/28/2026 Oct 28, 2026 03:00-10:00 EDT

Start Time: 10/21/2026 - 3:00 AM EDT
End Time: 10/21/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 14, 2026 - 09:54 EDT

Indianapolis (IN1) OTAVA® Data Center Network Infrastructure Maintenance - 10/28/2026 Oct 28, 2026 20:00-22:00 EDT

Indianapolis (IN1) OTAVA® Data Center Network Infrastructure Maintenance - 10/28/2026

Start Time : 10/28/2026 - 8:00 PM ET
End Time : 10/28/2026 - 10:00 PM ET

Type: Core switches configuration change

Service Impacting: No

Description: OTAVA infrastructure engineers will be performing a core network infrastructure change to improve stability and performance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 22, 2026 - 15:03 EDT

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/23/2026
Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 EDT
Scheduled - OTAVA® Austin (AU1) to Ashburn (VA4) Transport Circuit Maintenance - 10/23/2026

Start Time: 10/23/26 - 1:00 AM ET

End Time: 10/23/26 - 6:00 AM ET

Type: Hardware Replacement

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: Circuit Provider network engineers are replacing hardware on the transport circuit between Austin and Ashburn. During the maintenance windows, the transport circuit between the data centers will not have redundancy.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 15, 14:21 EDT

Oct 22, 2026

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 10/22/2026
Completed - The scheduled maintenance has been completed.
Oct 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 EDT
Scheduled - Start Time: 10/22/2026 at 02:00 AM ET.
End Time: 10/22/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:43 EDT
IN1 Data Center Power Interruption - 10/22/26
Resolved - At approximately 10:00 AM ET and again at 11:20 AM ET, the IN1 Data Center experienced power interruptions affecting the facility’s power distribution units (PDUs).

The interruptions occurred when a facility vendor caused a power failure while performing break/fix maintenance work. The work has been suspended, and power has been restored. The environment is currently stable.

We will provide additional updates as more information becomes available.
Oct 22, 10:00 EDT

Oct 21, 2026

Austin (AU) OTAVA® vCenter and ESXi hosts patching - 10/21/2026
Completed - The scheduled maintenance has been completed.
Oct 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 EDT
Scheduled - Start Time: 10/21/2026 - 2:00 AM EDT
End Time: 10/21/2026 - 9:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenters(s) and ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 14, 02:29 EDT

Oct 20, 2026

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 10/20/2026
Completed - The scheduled maintenance has been completed.
Oct 20, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:02 EDT
Scheduled - Start Time: 10/20/2026 at 02:00 AM ET.
End Time: 10/20/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:40 EDT
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 10/20/2026
Completed - The scheduled maintenance has been completed.
Oct 20, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 EDT
Scheduled - Start Time: 10/20/2026 at 02:00 AM ET.
End Time: 10/20/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:41 EDT
WSUS Server Maintenance - 10/20/2026
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:01 EDT
Scheduled - Start Time: 10/20/2026 - 02:00AM EDT
End Time: 10/20/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:48 EDT

Oct 19, 2026

OTAVA® Managed Endpoint (Automate) Emergency Maintenance - 10/19/2026
Completed - The scheduled maintenance has been completed.
Oct 19, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:30 EDT
Scheduled - Start Time: 10/19/2026 - 19:30 PM ET
End Time: 10/19/2026 - 20:00 PM ET
Type: Emergency
Service Impacting: Yes - Managed Endpoint (Automate) will be unavailable during this period
Description: OTAVA® engineers will be performing a reboot.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
Oct 19, 17:50 EDT
OTMonitor Collectors Server Patching - 10/19/2026
Completed - The scheduled maintenance has been completed.
Oct 19, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 10/19/2026 at 02:00 AM ET.
End Time : 10/19/2026 on at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:46 EDT
OTAVA® Managed Endpoint (Automate) Outage - 10/18/26
Resolved - OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored.
Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.
Oct 19, 08:14 EDT
Identified - OTAVA® engineers have identified the issue and are currently in the process of a providing the solution.

Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26.

If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 18, 15:57 EDT

Oct 18, 2026

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26
Completed - The scheduled maintenance has been completed.
Oct 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:01 EDT
Scheduled - Indianapolis (IN1) Data Center Semi Annual HVAC Preventative Maintenance - 10/15/26-10/16/26
Start Time: 10/15/26 - 8:00 AM ET
End Time: 10/16/26 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine HVAC maintenance.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 7, 16:42 EDT
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 10/16/2026
Completed - The scheduled maintenance has been completed.
Oct 16, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:01 EDT
Scheduled - Start Time: 10/16/2026 at 02:00 AM ET.
End Time: 10/16/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 1, 03:39 EDT
Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/16/2026
Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 EDT
Scheduled - Start Time: 10/16/2026 - 2:00 AM EDT
End Time: 10/16/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 8, 08:42 EDT

Oct 15, 2026

OTAVA® NV1 | NSX Upgrade - 10/15/2026
Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 EDT
Scheduled - OTAVA® NV1 | NSX Upgrade - 10/15/2026

Start Time: 10/15/2026 - 08:00 AM ET

End Time: 10/15/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX

Service Impacting: Low - NSX changes will be limited during the upgrade. No production workloads will be affected.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 5, 12:52 EDT
Indianapolis (IN1) OTAVA® ESXi hosts patching - 10/15/2026
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 EDT
Scheduled - Start Time: 10/15/2026 - 2:00 AM EDT
End Time: 10/15/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 8, 08:41 EDT

Oct 14, 2026

OTAVA® AU1 | NSX Upgrade - 10/14/2026
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 EDT
Scheduled - OTAVA® AU1 | NSX Upgrade - 10/14/2026

Start Time: 10/14/2026 - 08:00 AM ET

End Time: 10/14/2026 - 04:00 PM ET

Type: Upgrade

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX

Service Impacting: Low - NSX changes will be limited during the upgrade. No production workloads will be affected.
If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 5, 12:48 EDT

Oct 13, 2026

Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026
Resolved - This incident was resolved, back to normal power.
Oct 13, 10:40 EDT
Monitoring - The circuit provider implemented a fix, and we are monitoring the situation.
Oct 10, 17:24 EDT
Identified - Ashburn (VA4) to Austin (AU1) - Transport circuit loss of redundancy - 10/10/2026

Start Time: 10/10/2026 at 10:00 AM ET

Type: Loss of redundancy

Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.

Description: OTAVA® transport circuit provider is repairing the circuit between Ashburn (VA4) and Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 10, 15:05 EDT
Austin (AU1) OTAVA® Infrastructure Firewall Migration
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:45 EDT
Scheduled - Austin (AU1) OTAVA® Infrastructure Firewall Migration

Start Time: 10/12/26 - 11:45 PM ET

End Time : 10/13/26 - 2:00 AM ET

Type: Scheduled Maintenance

Service Impacting: Yes, the following services will be unavailable during the maintenance:
Access to VDI management services
vCD Management Services (Client VM workloads won’t be impacted)
Environment monitoring
OCB/OCC Backup Jobs
DRaaS Replication

Description: To ensure continued security, compliance, and operational stability, OTAVA Engineers will be migrating the AU Infrastructure firewalls to new hardware.

As a reminder, there will should be no impact to running VM workloads or public network connectivity for customers.

OTAVA engineers will restart all backup jobs, replication and management services following the maintenance.

Estimated Downtime: 15-30 minutes
Sep 22, 14:39 EDT

Oct 12, 2026

Las Vegas (NV1) Otava Cloud Connect (OCC) Service Outage
Resolved - This incident has been resolved.
Oct 12, 11:31 EDT
Monitoring - The issue has been identified and steps have been taken to remediate it. We are now monitoring the healthy status of LV OCC. After a service provider rescan via the Properties wizard, backup copy jobs should begin running successfully again.
Oct 11, 17:08 EDT
Investigating - OTAVA® engineers are investigating an issue with LV OCC (backup-lv.otava.com). Clients will not be able to run backup copy jobs to this location until the issue is resolved.
Oct 11, 13:42 EDT

Oct 11, 2026

Oct 10, 2026

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