All Systems Operational
AU1 - Austin, TX Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
NV1 - Las Vegas, NV Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Security Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DRaaS Operational
Data Center Facilities Operational
IN1 - Indianapolis, IN Operational
Public Cloud Operational
Private Cloud Operational
Next Gen Cloud (Gen3) Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
MM1 - Genesee County, MI Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup (OCB) Operational
Otava Cloud Connect (OCC) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
Networking Operational
MD1 - Metro Detroit, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
Otava Cloud Backup for MS365 (OCB-MS365) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
AA2 - Ann Arbor, MI Operational
Private Cloud Operational
Networking Operational
Security Operational
Monitoring (OTMonitor) Operational
DPaaS Operational
DRaaS Operational
Data Center Facilities Operational
VA4 - Ashburn, VA Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Data Center Facilities Operational
MA3 - Manchester, UK Operational
Public Cloud Operational
Private Cloud Operational
Networking Operational
Security Operational
Otava Cloud Connect (OCC) Operational
Data Center Facilities Operational
Client Services Operational
OTPortal (portal.otava.com) Operational
Partner Portal (partner.otava.com) Operational
Support Portal (support.otava.com) Operational
Website (otava.com) Operational
Workspaces (apps.otava.com) Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start Time: 11/30/21 - 12:01 AM EST

End Time: 11/30/21 - 06:00 AM EST

Type: ISP Maintenance

Service Impacting: No

Description: One of the ISP vendors servicing the MD1 data center is performing network maintenance on one of the circuits providing internet access.

Estimated Downtime: None

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 26, 14:26 EST
Start Time: 12/1/21 10:00 AM EST

End Time: 12/1/21 4:00 PM EST

Type: UPS maintenance

Service Impacting: No

Description: Otava will be performing routine capacitor maintenance on the UPS systems. No impact is expected as this is a redundant system.

Estimated Downtime: None
Posted on Nov 19, 09:03 EST
Genesee County (MM1) Data Center Thermal Scans Dec 2, 20:30 - Dec 3, 00:01 EST
Start Time: 12/2/21 - 8:30 PM EDT

End Time: 12/3/21 - 12:01 AM EDT

Type: Electrical Thermal Scans

Service Impacting: No

Description: Otava engineers are establishing a maintenance window to perform thermal scans of the MM1 data center electrical systems to ensure the resiliency of the facility.

In anticipation of this work, we will be switching from building power to generator power. This power transfer will be graceful with no interruption to the environment as our power redundancy will be in effect.

We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance in case you receive alerts or notice a brief interruption to your service.

Estimated Downtime: None
Posted on Nov 22, 14:06 EST
Start Time: 12/11/21 - 03:00 AM EST

End Time: 12/11/21 - 05:00 AM EST

Type: Vendor Maintenance

Service Impacting: Yes - Access to partner.otava.com may be unavailable during the maintenance

Description: Otava's vendor engineers are establishing a maintenance window to perform maintenance on our Partner Portal (partner.otava.com).

Estimated Downtime: 2 hours

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 23, 13:06 EST
Past Incidents
Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 EST
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: November 29th, 2021 at 2:00 AM ET.

End Time: November 29th, 2021 at 5:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 23, 10:33 EST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 13:37 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:36 EST
Investigating - We are currently working on an issue that seems to be effecting some of the OCB backup jobs running in Austin.
Nov 24, 12:13 EST
Postmortem - Read details
Nov 24, 11:33 EST
Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 11:21 EST
Identified - Otava engineers have identified the issue and are currently in the process of a providing the solution.
Nov 23, 14:13 EST
Postmortem - Read details
Nov 24, 08:35 EST
Resolved - Otava Engineers have restored functionality and all services are back online.
Nov 24, 06:31 EST
Monitoring - Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
Nov 24, 06:20 EST
Investigating - Otava Engineers are currently investigating the issue. Otava will provide updates as they become available.
Nov 24, 05:59 EST
Nov 23, 2021
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:01 EST
Scheduled - Start Time: 11/22/21 - 10:00 PM EST

End Time: 11/22/21 - 11:00 PM EST

Type: Configuration Change

Service Impacting: No

Description: During this maintenance, Otava Network Engineers will be applying changes to the vCD portal interface. These changes are required to provide additional features with the distributed firewall.

Estimated Downtime: No downtime expected
Nov 17, 15:48 EST
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 EST
Scheduled - Start Time: 11/20/21 - 12:01 AM EST

End Time: 11/20/21 - 5:00 AM EST

Type: Vendor Cabling Replacement

Service Impacting: No - this is the backup circuit

Description: The ISP is replacing DWDM system cabling in Chicago to address flapping on the transport circuit between the Austin and Ashburn data center.

Estimated Downtime: None
Nov 11, 10:15 EST
Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 13:42 EST
Monitoring - Cause of disruption has been found and corrected. We are now monitoring the status of the service.
Nov 16, 11:24 EST
Investigating - We are currently investigating a disruption to the Zerto DRaaS service in our Mid-Michigan Data Center.
Nov 16, 11:06 EST
Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - Start Time: 11/17/21 & 11/18/21 - 06:00 AM EST

End Time: 11/17/21 & 11/18/21 - 12:01 PM EST

Type: Application Patching

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform patching on our OCC infrastructure at our Indianapolis, Genesee County, and Manchester data centers. These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 11, 09:52 EST
Nov 17, 2021
Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 EST
Scheduled - Start Time: 11/17/21 - 07:00 AM EST

End Time: 11/17/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Austin data center. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 12:04 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 12:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:02 EST
Scheduled - Start Time: 11/17/21 & 11/18/21 - 06:00 AM EST

End Time: 11/17/21 & 11/18/21 - 12:01 PM EST

Type: Application Patching

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform patching on our OCC infrastructure at our Indianapolis, Genesee County, and Manchester data centers. These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 11, 09:51 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 EST
Scheduled - Start Time: 11/17/21 - 1:00 AM EST

End Time: 11/17/21 - 6:00 AM EST

Type: Vendor Equipment Upgrade

Service Impacting: No - this is the backup circuit

Description: The ISP is performing equipment upgrades to the transport circuit between the Austin and Ashburn data center to increase capacity.

Estimated Downtime: None
Nov 8, 09:49 EST
Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:01 EST
Scheduled - Start Time: 11/16/21 - 07:00 AM EST

End Time: 11/16/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Indianapolis and Genesee County data centers. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 12:00 EST
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 EST
Scheduled - Start Time: 11/15/21 - 10:00 PM EST

End Time: 11/15/21 - 11:59 PM EST

Type: OS Upgrade

Service Impacting: Yes

Description: Otava engineers are upgrading the mail relay server. During this maintenance, messages in the outgoing mail queue could be lost. This upgrade will provide additional security and resiliency.

Estimated Downtime: 30 - 45 minutes
Nov 9, 09:27 EST
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 EST
Scheduled - Start Time: 11/15/21 - 07:00 AM EST

End Time: 11/15/21 - 5:00 PM EST

Type: Application Upgrade

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete

Description: Otava engineers are establishing a maintenance window to perform an application update on our OCB infrastructure at our Ashburn and Las Vegas data centers. This upgrade is required in order to continue to provide new features, bug-fixes and increased resiliency.

Estimated Downtime: Intermittently throughout the maintenance window
Nov 9, 13:41 EST