Otava Status Page Status

Mid-Michigan VPC Disruption

Investigating - Otava Engineers are aware of an HA event within one of our host clusters in our Mid-Michigan Data Center VPC. Clients may have seen unscheduled reboots on virtual machines between 2:00pm ET and 2:45pm ET. Otava Engineers are actively investigating the issue and will be providing updates as they become available.
Sep 27, 2022 - 15:49 EDT

Denver Data Center ISP Disruption

Monitoring - The Denver Data Center observed an upstream ISP disruption. The Networking infrastructure failed over to the redundant ISP to restore services.
Sep 29, 2022 - 12:48 EDT

AU1 - Austin, TX Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

NV1 - Las Vegas, NV Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

IN1 - Indianapolis, IN Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

MM1 - Flint, MI (Mid-Michigan) Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

Networking Operational

MD1 - Metro Detroit, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

AA2 - Ann Arbor, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

VA4 - Ashburn, VA Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Data Center Facilities Operational

MA3 - Manchester, UK Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Otava Cloud Connect (OCC) Operational

Data Center Facilities Operational

DEN1 - Denver, CO Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMWare Operational

Data Center Facilities Operational

NYC1 - New York, NY Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DAL1 - Dallas, TX Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

PHX1 - Phoenix, AZ Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

CLE1 - Cleveland, OH Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DUS1 - Dusseldorf, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

FRA1 - Frankfort, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

LA1 - Los Angeles, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

SF1 - San Fransico, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

Client Services Operational

OTPortal (portal.otava.com) Operational

Partner Portal (partner.otava.com) Operational

Support Portal (support.otava.com) Operational

Website (otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Indianapolis (IN1) Data Center Generator Minor Inspection Oct 6, 2022 08:00-17:00 EDT

Start Time: 10/06/22 - 8:00 AM EDT

End Time: 10/06/22 - 5:00 PM EDT

Type: Generator Preventative Maintenance

Service Impacting: Low

Description: Otava engineers, along with vendor engineers, will be performing the annual generator minor inspection. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 23, 2022 - 14:25 EDT

Indianapolis - Storage array software updates - 10/8/22 Oct 8, 2022 10:00-12:00 EDT

Start Time: 10/8/22 - 10:00 AM ET

End Time: 10/8/22 - 12:00 PM ET

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to upgrade software on the Tier1 storage array in our Indianapolis data center. Given the redundant controller design, all resources will remain online and fully operational.

Estimated Downtime: None.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 13, 2022 - 10:56 EDT

Indianapolis (IN1) Data Center DRaaS Upgrade - 10/10/22 Oct 10, 2022 10:00-17:00 EDT

Start Time: 10/10/22 - 10:00 AM EDT

End Time: 10/10/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 28, 2022 - 12:40 EDT

Mid-Michigan (MM) Data Center DRaaS Upgrade - 10/11/22 Oct 11, 2022 10:00-17:00 EDT

Start Time: 10/11/22 - 10:00 AM EDT

End Time: 10/11/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 28, 2022 - 12:44 EDT

Manchester (MAN) Data Center Firewall Maintenance - 10/12/22 Oct 12, 2022 02:00-04:00 EDT

Start Time: 10/12/22 - 2:00 AM EDT

End Time: 10/12/22 - 4:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading the firmware on our Manchester edge firewall to provide better security.

Estimated Downtime: Clients may observe up to 5 minutes of packet loss or latency during the upgrade process.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 05, 2022 - 17:29 EDT

Las Vegas (NV1) Data Center Firewall Maintenance - 10/12/2022 Oct 12, 2022 04:00-06:00 EDT

Start Time: 10/12/22 - 4:00 AM EDT

End Time: 10/12/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Las Vegas firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 28, 2022 - 12:38 EDT

Austin (AU1) Data Center DRaaS Upgrade - 10/12/22 Oct 12, 2022 10:00-17:00 EDT

Start Time: 10/12/22 - 10:00 AM EDT

End Time: 10/12/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 28, 2022 - 12:53 EDT

Indianapolis (IN1) "DRaaS powered by VMWare" Software Upgrade - 10/12/22 Oct 12, 2022 15:00-18:00 EDT

Start Time: 10/12/22 - 3:00 PM EDT

End Time: 10/12/22 - 6:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software.

The maintenance upgrade will provide performance improvements and software bug fixes. Once the upgrade is complete, site-to-site replication will automatically resume.

Estimated Downtime: 60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 03, 2022 - 16:39 EDT

Las Vegas (NV1) Data Center DRaaS Upgrade - 10/13/22 Oct 13, 2022 10:00-17:00 EDT

Start Time: 10/13/22 - 10:00 AM EDT

End Time: 10/13/22 - 5:00 PM EDT

Type: Software Upgrade

Service Impacting: Yes

Description: Otava engineers are establishing a maintenance window to perform a software update. While Otava engineers are upgrading the systems, access to the Zerto portal and the ability to failover will be unavailable. If during this time you need assistance, please contact support.

Estimated Downtime: 30-60 minutes while software is upgraded.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Sep 28, 2022 - 12:55 EDT

Metro Detroit (MD1) Data Center Semi Annual Fire Systems Preventative Maintenance Notice (10/17/22) Oct 17, 2022 08:00 - Oct 18, 2022 17:00 EDT

Metro Detroit (MD1) Data Center Semi Annual Fire Systems Preventative Maintenance Notice (10/17/22)

Start Time: 10/17/22 - 8:00 AM EDT

End Time: 10/18/22 - 5:00 PM EDT

Type: Fire Systems Semi Annual Preventative Maintenance

Service Impacting: Low

Description: Otava engineers, along with vendor engineers, will be performing preventative maintenance and testing on the MD1 fire systems. This includes the FM-200 system, preaction system, smoke detectors, audible alarms, lights and strobes, leak detection system, and fire extinguishers.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MD1 - Westland, MI - Data Center Facilities
Posted on Oct 04, 2022 - 13:46 EDT

Indianapolis (IN1) Data Center Firewall Maintenance - 10/19/22 Oct 19, 2022 04:00-06:00 EDT

Start Time: 10/19/22 - 4:00 AM EDT

End Time: 10/19/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Indianapolis firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 03, 2022 - 13:33 EDT

Otava Cloud Backup Infrastructure Patching Oct 19, 2022 06:00-12:00 EDT

Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Backup infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 03, 2022 - 04:08 EDT

Mid-Michigan (MM1) Data Center Firewall Maintenance - 10/26/22 Oct 26, 2022 04:00-07:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2022 - 10:25 EDT

Scheduled - Start Time: 10/26/22 - 4:00 AM EDT

End Time: 10/26/22 - 7:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Mid-Michigan firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Oct 03, 2022 - 13:47 EDT

Otava Cloud Connect Infrastructure Patching Oct 26, 2022 06:00-12:00 EDT

Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 03, 2022 - 04:08 EDT

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart Oct 31, 2022 02:00-08:00 EDT

Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: October 31, 2022 at 02:00 AM ET.

End Time: October 31, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Oct 03, 2022 - 04:10 EDT

Past Incidents

Oct 6, 2022

No incidents reported today.

Oct 5, 2022

Austin (AU1) Data Center Firewall Maintenance - 10/5/2022

Completed - The scheduled maintenance has been completed.
Oct 5, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 04:00 EDT

Scheduled - Start Time: 10/5/22 - 4:00 AM EDT

End Time: 10/5/22 - 6:00 AM EDT

Type: Firewall Upgrade

Service Impacting: Yes

Description: Otava engineers will be upgrading Austin firewalls to provide better security.

Estimated Downtime: Clients may observe 2 periods of 2-5 seconds of packet loss or latency during the upgrade as traffic fails over to the HA unit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 28, 11:52 EDT

Oct 4, 2022

Austin (AU1) to Las Vegas (NV1) Transport Circuit ISP Maintenance - 10/4/22

Completed - The scheduled maintenance has been completed.
Oct 4, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 03:00 EDT

Scheduled - Start Time: 10/4/22 - 3:00 AM EDT

End Time: 10/4/22 - 8:00 AM EDT

Type: ISP troubleshooting

Service Impacting: Low

Description: ISP teams are troubleshooting network alarms. This work is required in order to resolve a network condition and to prevent potential unplanned service interruptions.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 27, 17:25 EDT

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

Mid-Michigan - Storage array software updates - 10/1/22

Completed - The scheduled maintenance has been completed.
Oct 1, 18:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 17:02 EDT

Scheduled - Start Time: 10/1/22 - 5:00 PM ET

End Time: 10/1/22 - 7:00 PM ET

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to upgrade software on the Tier1 storage array in our Mid-Michigan data center. Given the redundant controller design, all resources will remain online and fully operational.

Estimated Downtime: None.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 13, 10:54 EDT

Sep 30, 2022

No incidents reported.

Sep 29, 2022

Ashburn (VA4) Data Center GEN3 Network Upgrade - 9/28/22

Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:00 EDT

Scheduled - Start Time: 9/28/22 - 8:00 PM ET

End Time: 9/29/22 - 12:01 AM ET

Type: Firmware Upgrade

Service Impacting: Low

Description: Otava engineers are establishing a maintenance window to perform software updates to our spine switches. This is required to maintain vendor support, enhance our security posture, and ensure service integrity.

Estimated Downtime: No impact to customer production data is expected as part of this operation.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 25, 11:48 EDT

Sep 28, 2022

Otava Cloud Connect Infrastructure Patching September 2022

Completed - The scheduled maintenance has been completed.
Sep 28, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 EDT

Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 06:52 EDT

Sep 27, 2022

Sep 26, 2022

Mid-Michigan and Indianapolis Data Center OTBackup(Avamar) Interruption

Resolved - Otava Engineers have restored functionality and all services are back online.
Sep 26, 09:01 EDT

Monitoring - Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
Sep 25, 15:57 EDT

Update - Otava Engineers have created a priority 1 ticket with the software vendor and are continuing to troubleshoot the issue.
Sep 25, 10:18 EDT

Investigating - Otava Engineers are currently investigating an issue with the OTBackup (Avamar) infrastructure preventing backup jobs to run successfully. Otava will provide updates as they become available.
Sep 25, 09:31 EDT

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart September 2022

Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 EDT

Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: September 26th, 2022 at 02:00 AM ET.

End Time: September 26th, 2022 at 08:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Sep 1, 06:55 EDT

Sep 25, 2022

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.