Otava Status Page Status

Denver (Den1) VMware vCloud Director Performance Degradation

Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 10, 2023 - 17:10 EST

Update - OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Mar 09, 2023 - 16:01 EST

Investigating - OTAVA® and Vendor Engineers are investigating a slowness issue clients may be experiencing when accessing portal.ilokacloud.com. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
Feb 23, 2023 - 16:23 EST

AU1 - Austin, TX Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

NV1 - Las Vegas, NV Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DRaaS Operational

Data Center Facilities Operational

IN1 - Indianapolis, IN Operational

Public Cloud Operational

Private Cloud Operational

Next Gen Cloud (Gen3) Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

MM1 - Flint, MI (Mid-Michigan) Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup (OCB) Operational

Otava Cloud Connect (OCC) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

Networking Operational

MD1 - Metro Detroit, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

Otava Cloud Backup for MS365 (OCB-MS365) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

AA2 - Ann Arbor, MI Operational

Private Cloud Operational

Networking Operational

Security Operational

Monitoring (OTMonitor) Operational

DPaaS Operational

DRaaS Operational

Data Center Facilities Operational

VA4 - Ashburn, VA Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Data Center Facilities Operational

MA3 - Manchester, UK Operational

Public Cloud Operational

Private Cloud Operational

Networking Operational

Security Operational

Otava Cloud Connect (OCC) Operational

Data Center Facilities Operational

DEN1 - Denver, CO Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMWare Operational

Data Center Facilities Operational

NYC1 - New York, NY Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DAL1 - Dallas, TX Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

PHX1 - Phoenix, AZ Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

CLE1 - Cleveland, OH Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

DUS1 - Dusseldorf, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

FRA1 - Frankfurt, Germany Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

LA1 - Los Angeles, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

SF1 - San Fransico, CA Operational

vCloud Operational

Networking Infrastructure Operational

Internet Backbone Operational

Security Operational

Otava Cloud Connect (OCC) Operational

DRaaS powered by Veeam Operational

DRaaS powered by VMware Operational

Data Center Facilities Operational

Client Services Operational

OTPortal (portal.otava.com) Operational

Partner Portal (partner.otava.com) Operational

Support Portal (support.otava.com) Operational

Website (otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

Phone System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ashburn (VA4) Austin (AU1) and Denver (DEN1) Veeam Patching - 4/4/23 Apr 4, 2023 08:00-17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:33 EDT

Scheduled - Start Time: 4/4/23 - 8:00 AM ET

End Time: 4/4/23 - 5:00 PM ET

Type: Urgent Patching

Service Impacting: Yes

Description: OTAVA® engineers are performing patching to remediate a critical CVE.

Estimated Downtime:

OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.

OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.

Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:24 EDT

Las Vegas (NV1) Mid-Michigan (MM1) and Phoenix (PHX1) Veeam Patching - 4/5/23 Apr 5, 2023 08:00-17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:34 EDT

Scheduled - Start Time: 4/5/23 - 8:00 AM ET

End Time: 4/5/23 - 5:00 PM ET

Type: Urgent Patching

Service Impacting: Yes

Description: OTAVA® engineers are performing patching to remediate a critical CVE.

Estimated Downtime:

OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.

OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.

Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:28 EDT

Indianapolis (IN1) Manchester (MAN1) and Dallas (DAL1) Veeam Patching - 4/6/23 Apr 6, 2023 08:00-17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 29, 2023 - 16:34 EDT

Scheduled - Start Time: 4/6/23 - 8:00 AM ET

End Time: 4/6/23 - 5:00 PM ET

Type: Urgent Patching

Service Impacting: Yes

Description: OTAVA® engineers are performing patching to remediate a critical CVE.

Estimated Downtime:

OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.

OCC: Backup Servers will be placed into Maintenance Mode at the onset of the maintenance window, allowing time for running jobs to complete normally.

Agent and Backup Server-based jobs: both for backup and restore operations, will not function until the completion of the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 2023 - 16:31 EDT

OTAVA® Ashburn (VA4) ISP Maintenance - 4/7/23 Apr 7, 2023 23:00 - Apr 8, 2023 07:00 EDT

Start Time: 4/7/23 - 11:00 PM ET

End Time: 4/8/23 - 7:00 AM ET

Type: ISP maintenance

Service Impacting: Low

Description: ISP teams are performing planned maintenance.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 29, 2023 - 08:37 EDT

Ann Arbor (AA2) Data Center Electrical Systems Generator Major Inspection - 4/10/23 Apr 10, 2023 08:00-17:00 EDT

Start Time: 4/10/23 - 8:00 AM ET

End Time: 4/10/23 - 5:00 PM ET

Type: Generator Preventative Maintenance

Service Impacting: Low

Description: OTAVA® and vendor engineers will be performing routine annual maintenance inspections on the backup generators at AA2. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 28, 2023 - 09:07 EDT

Mid-Michigan (MM1) Data Center Electrical Systems Thermal Scans - 4/10/23 Apr 10, 2023 08:00-17:00 EDT

Start Time: 4/10/23 - 8:00 AM ET

End Time: 4/10/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: No

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the Mid-Michigan data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 28, 2023 - 09:10 EDT

OTAVA® Austin (AU1) to Las Vegas (NV1) Transport Circuit ISP Maintenance - 4/11/23 Apr 11, 2023 01:00-06:00 EDT

Start Time: 4/11/23 - 1:00 AM ET

End Time: 4/11/23 - 6:00 AM ET

Type: ISP maintenance

Service Impacting: Low

Description: ISP teams are performing planned maintenance.

Estimated Downtime: Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 29, 2023 - 09:35 EDT

Metro Detroit (MD1) Data Center Electrical Systems Thermal Scans - 4/11/23 Apr 11, 2023 08:00-17:00 EDT

Metro Detroit (MD1) Data Center Electrical Systems Thermal Scans - 4/11/23

Start Time: 4/11/23 - 8:00 AM ET

End Time: 4/11/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: No

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MD1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 28, 2023 - 10:05 EDT

Ann Arbor (AA2) Data Center Electrical System Thermal Scans - 4/12/23 Apr 12, 2023 08:00-17:00 EDT

Start Time: 4/12/23 - 8:00 AM ET

End Time: 4/12/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: No

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the AA2 data center electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 28, 2023 - 11:34 EDT

Metro Detroit (MD1) Data Center Electrical System Generator Inspection and Load Bank Testing - 4/13/23-4/14/23. Apr 13, 2023 08:00 - Apr 14, 2023 17:00 EDT

Start Time: 4/13/23 - 8:00 AM EDT

End Time: 4/14/23 - 5:00 PM EDT

Type: Annual Major Generator Inspection and Load Bank Testing

Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at MD1. During the maintenance, OTAVA will load test each generator one at a time and perform preventative maintenance inspections. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

Estimated Downtime: No impact expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 30, 2023 - 16:28 EDT

Past Incidents

Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

Denver (DEN1) Data Center Electrical Systems Preventative Maintenance - 3/31/23

Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT

Scheduled - Denver (DEN1) Data Center Electrical Systems Preventative Maintenance - 3/31/23

Start Time: 3/31/23 - 8:00 AM MDT

End Time: 3/31/23 - 5:00 PM MDT

Type: Electrical Systems Preventative Maintenance

Service Impacting: Low

Description: OTAVA® engineers, along with vendor engineers, will be performing preventative maintenance and testing on the DEN1 Electrical systems.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

DEN1 - Denver, CO - Data Center Facilities
Mar 24, 18:27 EDT

Denver (DEN1) Data Center Fire Systems Preventative Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:00 EDT

Scheduled - Denver (DEN1) Data Center Fire Systems Preventative Maintenance - 3/31/23

Start Time: 3/31/23 - 8:00 AM MDT

End Time: 3/31/23 - 5:00 PM MDT

Type: Fire Systems Preventative Maintenance

Service Impacting: Low

Description: OTAVA® engineers, along with vendor engineers, will be performing preventative maintenance and testing on the DEN1 fire systems.

Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

DEN1 - Denver, CO - Data Center Facilities
Mar 23, 13:14 EDT

Mar 30, 2023

Indianapolis (IN1) and Mid-Michigan (MM1) DRaaS Maintenance - 3/30/23

Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 EDT

Scheduled - Start: 3/30/23 – 10:00 AM ET

End: 3/30/23 – 11:00 AM ET

Type: DRaaS Services Reboot

Description: OTAVA Engineers will be restarting the Zerto ZVM services to resolve an issue affecting jobs. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Cloud sites while the services are restarted.

Downtime: Replication between and with the Otava Cloud sites will be unavailable for a few minutes while the services are restarted.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 29, 09:08 EDT

Mar 29, 2023

Indianapolis (IN1) VMWare DRaaS SSL Certificate Replacement - 3/29/23

Completed - The scheduled maintenance has been completed.
Mar 29, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:01 EDT

Scheduled - Start: 3/29/22 – 3pm ET

End: 3/29/22 – 4pm ET

Type: Certificate Replacement

Description: OTAVA Engineers will be replacing the SSL certificate on the Indianapolis DRaaS powered by VMWare site. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Cloud sites while the new certificates are applied.

Clients replicating into OTAVA running lower than version 4.3 of the VCDA replicator appliance will need to re-pair with the OTAVA cloud site. If you are not running version 4.3 or above, please contact OTAVA for assistance upgrading your replication appliance.

Downtime: Replication between Otava Cloud sites will be unavailable for a few minutes while the certificate is replaced.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 23, 18:44 EDT

Otava Cloud Connect Infrastructure Patching (03/29/2023)

Completed - The scheduled maintenance has been completed.
Mar 29, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 EDT

Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Connect infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/29/2023 at 05:00 AM ET.
End Time: 03/29/2023 at 11:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:06 EST

Indianapolis (IN1) Next Gen Cloud (Gen3) NSX-V Upgrade - 3/29/23

Completed - The scheduled maintenance has been completed.
Mar 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 EDT

Scheduled - Start Time: 3/29/23 - 2:00am ET

End Time: 3/29/23 - 7:00am ET

Type: NSX-V upgrade

Service Impacting: Yes - Clients can expect to see 30-60 seconds of downtime as NSX Edges reboot.

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-V to the latest version in order to address a critical advisory. During this maintenance, the NSX Manager and the controller VMs will be upgraded.

Estimated Downtime: Up to one minute.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 22, 16:49 EDT

Mar 28, 2023

No incidents reported.

Mar 27, 2023

Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart

Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 02:00 EDT

Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: March 27, 2023 at 02:00 AM ET.

End Time: March 27, 2023 at 06:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:04 EST

Austin (AU1) Firewall Maintenance - 3/26/23

Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 EDT

Scheduled - Start Time: 3/26/23 - 9:00 PM ET

End Time: 3/27/23 - 3:00 AM ET

Type: Firewall Migration

Service Impacting: Yes

Description: OTAVA® network engineers are migrating our customer Internet traffic to an upgraded border firewall cluster in order to increase protection of our customer production networks from external threats. During this maintenance window, there will be a momentary interruption in Internet service for a large portion of our customer base of 5 seconds or less. It is possible that existing TCP sessions for applications and services will be interrupted and reformed at this time.

Estimated Downtime: Up to 5 seconds of packet loss.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 17, 14:20 EDT

Austin (AU1) Network Maintenance - 3/26/23

Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 EDT

Scheduled - Start Time: 3/26/23 - 9:00 PM ET

End Time: 3/27/23 - 3:00 AM ET

Service Impacting: Yes - Momentary internet connectivity interruption

Description: OTAVA® engineers are establishing a maintenance window to migrate our customer Internet traffic to an upgraded border firewall cluster. During this maintenance window, there will be a momentary interruption in Internet service for a large portion of our customer base of 5 seconds or less. It is possible that existing TCP sessions for applications and services will be interrupted and reformed at this time.

Estimated Downtime: Up to 5 seconds

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 10:28 EST

Mar 26, 2023

Mar 25, 2023

No incidents reported.

Mar 24, 2023

OTMonitor Probe Reboot

Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 EDT

Scheduled - Otava engineers have discovered an issue with the OTMonitor probe. They are actively working on addressing the problem by restarting the affected services.
Mar 24, 15:02 EDT

Mar 23, 2023

Las Vegas Otava Cloud Connect Interruption

Resolved - This incident has been resolved.
Mar 23, 16:13 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 18:20 EDT

Identified - Otava engineers have identified an issue with the Cloud Connect service in Las Vegas and are currently in the process of a providing the solution.
Mar 20, 15:42 EDT

Ashburn (VA4) Firewall Maintenance - 3/23/23

Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 EDT

Scheduled - Start Time: 3/23/23 - 2:00 AM EST

End Time: 3/23/23 - 4:00 AM EST

Type: Firewall Firmware Upgrade

Service Impacting: Yes

Description: OTAVA® network engineers will be upgrading firewalls at VA4 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.

Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:08 EDT

Mar 22, 2023

Otava Cloud Backup Infrastructure Patching (03/22/2023)

Completed - The scheduled maintenance has been completed.
Mar 22, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 EDT

Scheduled - Otava engineers are establishing a maintenance window to perform patching on our Otava Cloud Backup infrastructure at our following datacenter locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/22/2023 at 05:00 AM ET.
End Time: 03/22/2023 at 11:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 01:10 EST

Indianapolis (IN1) Next Gen Cloud (Gen3) NSX-V Upgrade - 3/22/23

Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 EDT

Scheduled - Start Time: 3/22/23 - 2:00am ET

End Time: 3/22/23 - 7:00am ET

Type: NSX-V upgrade

Service Impacting: Yes - Clients can expect to see 30-60 seconds of downtime as NSX Edges reboot.

Description: OTAVA engineers are establishing a maintenance window to upgrade NSX-V to the latest version in order to address a critical advisory. During this maintenance, the NSX Manager and the controller VMs will be upgraded.

Estimated Downtime: Up to one minute.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 9, 11:34 EST

Las Vegas (NV1) Firewall Maintenance - 3/22/23

Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 EDT

Scheduled - Start Time: 3/22/23 - 2:00 AM EST

End Time: 3/22/23 - 4:00 AM EST

Type: Firewall Firmware Upgrade

Service Impacting: Yes

Description: OTAVA® network engineers will be upgrading firewalls at NV1 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.

Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:05 EDT

Mar 21, 2023

Veeam Enterprise Manager Upgrade - 3/21/23

Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:01 EDT

Scheduled - Start Time: 3/21/23 - 9:00 AM ET

End Time: 3/21/23 - 5:00 PM ET

Type: Firmware Upgrade

Service Impacting: Yes

Description: OTAVA® engineers will be upgrading all Otava Veeam Enterprise Manager platforms to the most recent version. OCB self service functionality will be unavailable during portions of the maintenance.

Estimated Downtime: Up to 1 hour per each location.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 15:29 EDT

Austin (AU1) Firewall Maintenance - 3/21/23

Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 EDT

Scheduled - Start Time: 3/21/23 - 2:00 AM EST

End Time: 3/21/23 - 4:00 AM EST

Type: Firewall Firmware Upgrade

Service Impacting: Yes

Description: OTAVA® network engineers will be upgrading firewalls at AU1 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss.

Estimated Downtime: Up to 5 seconds of packet loss while firewalls fail-over.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 15, 13:03 EDT

Ashburn (VA4) Critical Switch Maintenance - 3/20/23

Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT

Scheduled - Start Time: 3/20/23 - 10:00 PM ET

End Time: 3/20/23 - 11:59 PM ET

Type: Switch Configuration Change

Service Impacting: Low

Description: OTAVA® network engineers are establishing a critical maintenance window in VA4 to perform ASIC configuration changes.

Estimated Downtime: No impact expected due to HA configuration.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 20, 15:45 EDT

Mar 20, 2023

OTAVA® MM Data Center on backup Generator power.

Resolved - Utility Power has been restored and all systems are operating as expected.
Mar 20, 13:55 EDT

Investigating - Utility power failed at 11:19 AM at the OTAVA® Flint data center. The Flint data center is currently running on backup generator power. No customers were affected by this outage. Consumers Energy has estimated a restoration time of 4:30 PM. Personnel is currently onsite and monitoring the situation. We will continue to provide updates here until Utility power is restored.

Thank you,
Data Center Operation Team
Mar 20, 12:08 EDT

Mar 19, 2023

No incidents reported.