All Systems Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
Client Services Operational
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start Time: 12/4/23 - 04:00 AM ET

End Time: 12/4/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 21, 2023 - 10:49 EST
Start Time: 12/4/23 - 4:00 AM ET

End Time: 12/4/23 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will be limited during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade the NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 27, 2023 - 11:47 EST
Description: OTAVA® Team will replace legacy Monitoring system with new, distributed system infrastructure.

Purpose: Migrate distributed system into production, disable legacy monitoring system services.
OTAVA® customers should not see any changes in the services OTAVA is providing to them.

Estimated Downtime: Downtime is not expected (systems will run in parallel for certain time)

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 20, 2023 - 12:05 EST
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/05/2023 at 02:00 AM ET.
End Time: 12/05/2023 at 12:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 07, 2023 - 05:30 EST
Start Time: 12/5/23 - 04:00 AM ET

End Time: 12/5/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 21, 2023 - 10:57 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 2023 - 10:47 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 2023 - 10:36 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/06/2023 at 02:00 AM ET.
End Time: 12/06/2023 at 12:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Dec 06, 2023 - 05:32 EST
Start Time: 12/6/23 - 04:00 AM ET

End Time: 12/6/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 21, 2023 - 11:01 EST
Start Time: 12/6/23 - 4:00 AM ET

End Time: 12/6/23 - 9:00 AM ET

Type: Upgrade

Service Impacting: Low - NSX-T services will be limited during upgrade. No production workloads will be affected.

Description: OTAVA® engineers are establishing a maintenance window to upgrade the NSX-T.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 27, 2023 - 11:48 EST
DEN1 customer vCenter Patching Dec 6, 2023 08:00-13:00 EST
Start Time: 12/06/23 - 8:00 AM EST


End Time: 12/06/23 - 1:00 PM EST


Service Impacting: Low

sCloud Vcenter Impacted: DEN1 cloudvc1

Description: OTAVA® engineers will be patching and rebooting vCenters.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 27, 2023 - 15:27 EST
Description: OTAVA® Team will replace legacy Monitoring system with new, distributed system infrastructure.

Purpose: Migrate distributed system into production, disable legacy monitoring system services.
OTAVA® customers should not see any changes in the services OTAVA is providing to them.

Estimated Downtime: Downtime is not expected (systems will run in parallel for certain time)

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 20, 2023 - 12:05 EST
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 12/07/2023 at 02:00 AM ET.
End Time: 12/07/2023 at 02:00 PM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 07, 2023 - 05:37 EST
Start Time: 12/7/23 - 04:00 AM ET

End Time: 12/7/23 - 05:00 AM ET

Service Impacting: Low - No impact to production systems, but clients will lose access to the vCloud Director (VCD) portal during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to renew SSL certificates.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 21, 2023 - 11:13 EST
Start Time: 12/14/23 - 12:00 AM ET

End Time: 12/14/23 - 06:00 AM ET

Type: ISP maintenance

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: ISP teams are performing fiber repair maintenance.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted on Nov 28, 2023 - 08:53 EST
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Completed - The scheduled maintenance has been completed.
Dec 1, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 EST
Scheduled - Start Time: 11/30/23 - 10:00 PM ET

End Time: 12/1/23 - 4:00 AM ET

Type: Firmware Upgrade

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to upgrade switch infrastructure firmware.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 15, 17:33 EST
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 EST
Scheduled - Start Time: 11/30/23 - 6:00 AM ET

End Time: 11/30/23 - 8:00 AM ET

Type: Security changes

Service Impacting: Yes - Automate will be temporarily unavailable during the maintenance window.

Description: OTAVA engineers are establishing a maintenance window to apply security enhancements.

If you have any questions or concerns regarding this maintenance please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 28, 14:04 EST
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 10:35 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations:
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/29/2023 at 02:00 AM ET.
End Time: 11/29/2023 at 12:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 7, 05:42 EST
Completed - The scheduled maintenance has been completed.
Nov 29, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 EST
Scheduled - Start Time: 11/28/23 - 10:00 PM ET

End Time: 11/29/23 - 4:00 AM ET

Type: Firmware Upgrade

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to upgrade switch infrastructure firmware.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 15, 17:31 EST
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 17:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:00 EST
Scheduled - Start Time: 11/28/23 - 8:00 AM ET

End Time: 11/28/23 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

AA2 - Ann Arbor, MI - Building Systems

Nov 14, 08:43 EST
Completed - The scheduled maintenance has been completed.
Nov 28, 08:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 02:00 EST
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
MA3-Manchester
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 11/28/2023 at 02:00 AM ET.
End Time: 11/28/2023 at 12:00 AM ET.

Service Impacting: Yes - Running backup jobs may fail or be cancelled, new jobs may not start until all services are upgraded and maintenance is complete. Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 7, 05:40 EST
Nov 27, 2023
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 EST
Scheduled - Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart

Maintenance Classification: Scheduled

Start Time: November 27th, 2023 at 02:00 AM ET.

End Time: November 27th, 2023 at 07:00 AM ET.

Type: Scheduled maintenance

Service Impacting: Yes

Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.

This notification is establishing a regular scheduled patching and the restart of the ZVM.

During the period of the maintenance the following will be true:

· Replication for your protected systems will NOT be impacted.

· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.

· If during this time you need assistance with a DR failover, please contact support.

Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 7, 07:42 EST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Completed - The scheduled maintenance has been completed.
Nov 24, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 11/24/2023 at 02:00 AM ET.
End Time : 11/24/2023 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 7, 07:40 EST
Nov 23, 2023

No incidents reported.

Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:01 EST
Scheduled - Start Time: 11/22/23 - 08:00 AM ET

End Time: 11/22/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MD1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 14, 16:46 EST
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:00 EST
Scheduled - Denver (DEN1) Electrical Systems - Thermal Scans - 11/21/2023

Start Time: 11/21/23 - 10:00 AM ET
End Time: 11/21/23 – 7:00 PM ET

Type: Routine

Service Impacting: No

Description: OTAVA® will be conducting routine Thermal Scans of the Data Center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

DEN1 – Denver, CO – Building Systems

Nov 10, 10:58 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:03 EST
Scheduled - Start Time: 11/21/23 - 08:00 AM ET

End Time: 11/21/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the AA2 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 14, 16:42 EST
Nov 20, 2023
Completed - The scheduled maintenance has been completed.
Nov 20, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:00 EST
Scheduled - Start Time: 11/20/23 - 08:00 AM ET

End Time: 11/20/23 - 5:00 PM ET

Type: Electrical Thermal Scans

Service Impacting: Low - No impact expected

Description: OTAVA® engineers are establishing a maintenance window to perform thermal scans of the MM1 data center’s electrical systems to ensure the resiliency of the facility. We do not anticipate any impact as a result of this work, in the spirit of transparency we wanted to make you aware of the maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 14, 16:26 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 11:19 EST
Update - We are extending the maintenance window 30 minutes.
Nov 20, 10:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 EST
Scheduled - Start Time: 11/20/23 - 10:00 AM ET

End Time: 11/20/23 - 11:00 AM ET

Type: Server Reboot

Service Impacting: Yes - OTAVA Monitoring will be unavailable during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to reboot the core monitoring server to remediate a critical issue. If during this time you need assistance, please contact support.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Nov 20, 09:52 EST
Nov 19, 2023

No incidents reported.