Denver (DEN1 to DEN2) OTAVA® DRaaS Powered by Veeam (OCC) Migration Preparation - ACTION REQUIRED
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 07, 2025 - 11:45 EDT
Scheduled - THIS IS A PREEMPTIVE NOTICE: SCHEDULED MIGRATION IS NOT UNTIL AUGUST 25th 2025

In order to prepare for OTAVA’s migration to our new Denver data center, we are requesting all OTAVA Denver Cloud Connect customers re-point their service provider to the following: backup-den2.otava.com

This should be done as a new provider, and will use the existing credentials. The process is as follows:
1. Disable all jobs associated with the Service Provider
2. Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com
3. Change the service provider to backup-den2.otava.com with the same credentials that were already applied
4. Once it finishes the refresh of the provider, go back to Home > Jobs
5. Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data
6. Test by running a job and/or restoring

If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

THIS IS A PREEMPTIVE NOTICE: SCHEDULED MIGRATION IS NOT UNTIL AUGUST 25th 2025
Jul 7, 2025 11:45 - Jul 17, 2025 11:45 EDT
Denver (DEN1) DRaaS powered by Veeam (OCC) Service Degraded - 6/25/25
Monitoring - If you have not done so please apply the latest CVE patch https://www.veeam.com/kb4696.
Jul 02, 2025 - 09:13 EDT
Update - OTAVA® engineers are continuing to investigate this issue.
Jun 26, 2025 - 10:09 EDT
Investigating - OTAVA® engineers are investigating irregularities found after the maintenance performed 24 June 2025.

If jobs fail please re-attempt them or allow them to retry organically.

If you have not done so please apply the latest CVE patch https://www.veeam.com/kb4696.
Jun 25, 2025 - 16:30 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.97 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
100.0 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
99.88 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Patching CW Automate VMs in Denver DEN1 vCenter - July 2025 (7/11/2025) Jul 11, 2025 02:00-08:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/11/2025 at 02:00 AM ET.
End Time: 7/11/2025 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 06:49 EDT

OTMonitor Collectors Server Patching - July 2025 (7/14/2025) Jul 14, 2025 02:00-10:00 EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 7/14/2025 at 02:00 AM ET.
End Time : 7/14/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 08:20 EDT

AU vCenter and ESXi Patching for 07/14/2025 Jul 14, 2025 03:00-10:00 EDT

Start Time: 07/14/2025 - 3:00 AM EDT


End Time: 07/14/2025 - 10:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenter(s) and ESXi hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 07, 2025 - 09:52 EDT

AU vCenter and ESXi Host Patching for - 7/15/2025 Jul 15, 2025 02:00-10:00 EDT

Start Time: 7/15/2025 - 2:00 AM EDT


End Time: 7/15/2025 - 10:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 08, 2025 - 04:03 EDT

LV vCenter and ESXi Host Patching for - 7/15/2025 Jul 15, 2025 02:00-10:00 EDT

Start Time: 7/15/2025 - 2:00 AM EDT


End Time: 7/15/2025 - 10:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 08, 2025 - 04:40 EDT

IN1 vCenter and ESXi Patching - July 2025 (7/15/2025) Jul 15, 2025 03:00-10:00 EDT

Start Time: 7/15/2025 - 3:00 AM EDT
End Time: 7/15/2025 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenter(s).

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 07, 2025 - 09:51 EDT

Otava® Cloud Backup Infrastructure Patching - July 2025 (7/16/2025) Jul 16, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/16/2025 at 02:00 AM ET.
End Time: 7/16/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:39 EDT

IN1 vCenter and ESXi Patching - July 2025 (7/16/2025) Jul 16, 2025 03:00-10:00 EDT

Start Time: 7/16/2025 - 3:00 AM EDT
End Time: 7/16/2025 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting vCenter(s).

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 07, 2025 - 10:00 EDT

LV vCenter and ESXi Host Patching for 7/17/2025 Jul 17, 2025 02:00-10:00 EDT

Start Time: 7/17/2025 - 3:00 AM EDT


End Time: 7/17/2025 - 7:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 08, 2025 - 04:42 EDT

MM vCenter and ESXi Host Patching for July 2025 (7/21/2025) Jul 21, 2025 03:00-15:00 EDT

Start Time: 7/21/2025 - 3:00 AM EDT


End Time: 7/21/2025 - 2:00 PM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 07, 2025 - 10:04 EDT

Denver (DEN2) OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Server Provider Console (VSPC) Infrastructure Patching - July 2025 (7/22/2025) Jul 22, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Server provider Console infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/22/2025 at 02:00 AM ET.
End Time: 7/22/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:52 EDT

MM vCenter and ESXi Host Patching for July 2025 (7/22/2025) Jul 22, 2025 03:00-11:00 EDT

Start Time: 7/22/2025 - 3:00 AM EDT


End Time: 7/22/2025 - 11:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 07, 2025 - 10:15 EDT

Denver (DEN1) OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Server Provider Console (VSPC) Infrastructure Patching - July 2025 (7/22/2025) Jul 22, 2025 09:48-21:48 EDT

Otava® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Server provider Console infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/22/2025at 02:00 AM ET.
End Time: 7/22/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:50 EDT

Dallas (DAL1) OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) Infrastructure Patching - July 2025 (7/23/2025) Jul 23, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/23/2025 at 02:00 AM ET.
End Time: 7/23/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:25 EDT

WSUS Server Maintenance - July 2025 (7/23/2025) Jul 23, 2025 02:00-09:00 EDT

Start Time: 7/23/2025 - 02:00AM EDT
End Time: 7/23/2025 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 07:53 EDT

MM vCenter and ESXi Host Patching for 07/23/2025 Jul 23, 2025 06:00-11:00 EDT

Start Time: 07/23/2025 - 6:00 AM EDT


End Time: 07/23/2025 - 11:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 08, 2025 - 07:13 EDT

Phoenix (PHX1) OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) Infrastructure Patching - July 2025 (7/24/2025) Jul 24, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/24/2025 at 02:00 AM ET.
End Time: 7/24/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:23 EDT

Otava® DRaaS powered by Veeam (OCC) and Service Provider Console (VSPC) Infrastructure Patching - July 2025 (7/29/2025) Jul 29, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 7/29/2025 at 02:00 AM ET.
End Time: 7/29/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 02, 2025 - 09:35 EDT
Jul 8, 2025

No incidents reported today.

Jul 7, 2025
Mid-Michigan (MM1) OTAVA® DRaaS powered by Zerto Outage - 7/6/25
Resolved - This incident has been resolved.
Jul 7, 09:17 EDT
Update - We are continuing to monitor for any further issues.
Jul 7, 01:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 01:47 EDT
Investigating - Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue.

Description: OTAVA® engineers are currently investigating an issue affecting Zerto replication services in our Mid-Michigan data center. . Our team is actively working to restore full service as quickly as possible.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 6, 20:17 EDT
Austin (AU1) - Network Degraded - 6/30/25
Postmortem - Read details
Jul 7, 16:38 EDT
Resolved - This incident has been resolved.
Jul 7, 08:41 EDT
Monitoring - Traffic has been rerouted and services are restored.
Jun 30, 08:28 EDT
Identified - OTAVA engineers have identified a possible issue with an upstream provider and are working to re-route traffic.
Jun 30, 08:25 EDT
Investigating - Service Impacting: Yes – Services may be unavailable as engineers work to identify and resolve the issue.

Description: OTAVA® engineers have identified a network degradation issue impacting services in our Austin (AU1) data center. Our team is actively working to restore full service as quickly as possible.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 30, 08:13 EDT
Jul 6, 2025
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

Unresolved incident: Denver (DEN1) DRaaS powered by Veeam (OCC) Service Degraded - 6/25/25.

Jul 1, 2025
Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) Critical Maintenance - 7/1/25
Completed - The scheduled maintenance has been completed.
Jul 1, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:00 EDT
Scheduled - Start Time: 7/1/25 - 3:00 PM ET

End Time: 7/1/25 - 5:00 PM ET

Service Impacting: Yes - Services will be unavailable periodically during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to make configuration changes.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 1, 14:05 EDT
Metro-Detroit (MD1) Network Maintenance - 7/1/25
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 EDT
Scheduled - Start Time: 7/1/25 - 1:00 AM ET

End Time: 7/1/25 - 6:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 26, 15:54 EDT
Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Mid-Michigan (MM1) Network Maintenance - 6/27/25
Completed - The scheduled maintenance has been completed.
Jun 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 EDT
Scheduled - Start Time: 6/27/25 - 1:00 AM ET

End Time: 6/27/25 - 6:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 19, 16:22 EDT
Jun 26, 2025
Otava® Cloud Backup Infrastructure Patching - Jun 2025 (6/26/25)
Completed - The scheduled maintenance has been completed.
Jun 26, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/26/25 at 02:00 AM ET.
End Time: 6/26/25 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 22, 11:05 EDT
Jun 25, 2025
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - Jun 2025 (6/25/2025)
Completed - The scheduled maintenance has been completed.
Jun 25, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/25/2025 at 02:00 AM ET.
End Time: 6/25/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 22, 11:02 EDT
Indianapolis (IN1) OTAVA Shared Cloud vCD Critical Maintenance - 6/25/25
Completed - The scheduled maintenance has been completed.
Jun 25, 12:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 12:00 EDT
Scheduled - Start Time: 6/25/25 - 12:00 PM ET

End Time: 6/25/25 - 1:00 PM ET

Type: Rolling node reboot

Service Impacting: Yes - OTAVA® Cloud management portal will be unavailable during the maintenance window.

Description: OTAVA engineers are establishing a maintenance window to perform a rolling reboot of the nodes supporting vCD. Running VM workloads will not be impacted.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 25, 11:49 EDT
Ann-Arbor (AA2) Network Maintenance - 6/25/25
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:00 EDT
Scheduled - Start Time: 6/25/25 - 1:00 AM ET

End Time: 6/25/25 - 6:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 19, 16:21 EDT
Jun 24, 2025
OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER Jun 2025 (6/24/2025)
Completed - The scheduled maintenance has been completed.
Jun 24, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/24/2025 at 02:00 AM ET.
End Time: 6/24/2025 at 05:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 22, 10:34 EDT
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