Austin (AU1) – Internet Instability – October 31, 2025
Update - We are continuing to monitor for any further issues.
Oct 31, 2025 - 16:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 2025 - 16:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 31, 2025 - 11:29 EDT
Investigating - Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability.

Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses.

If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
Oct 31, 2025 - 11:26 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Under Maintenance
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
99.91 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Zerto Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
98.87 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
99.66 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.95 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
99.81 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

OTMonitor Collectors Server Patching - 12/15/2025 Dec 15, 2025 02:00-10:00 EST

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 12/15/2025 at 02:00 AM ET.
End Time : 12/15/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 06:21 EST

OTAVA® Cloud Backup Infrastructure Patching - 12/16/2025 Dec 16, 2025 02:00-14:00 EST

Start Time: 12/16/2025 at 02:00 AM ET.
End Time: 12/16/2025 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 06:14 EST

OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 12/17/2025 Dec 17, 2025 02:00-14:00 EST

Start Time: 12/17/2025 at 02:00 AM ET.
End Time: 12/17/2025 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 06:05 EST

Denver (DEN2) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/17/25 Dec 17, 2025 08:00-16:00 EST

Start Time : 12/17/25 - 8:00 AM ET

End Time : 12/17/25 - 4:00 PM ET

Type: Code Version Upgrade

Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.

Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 04, 2025 - 14:55 EST

WSUS Server Maintenance -12/18/2025 Dec 18, 2025 02:00-09:00 EST

Start Time: 12/18/2025 - 02:00AM EDT
End Time: 12/18/2025 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 06:22 EST

Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 12/18/2025 Dec 18, 2025 02:00-14:00 EST

Start Time: 12/18/2025 at 02:00 AM ET.
End Time: 12/18/2025 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 05:46 EST

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 12/18/2025 Dec 18, 2025 02:00-14:00 EST

Start Time: 12/18/2025 at 02:00 AM ET.
End Time: 12/18/2025 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 05:38 EST

Dallas (DAL1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 12/19/2025 Dec 19, 2025 02:00-14:00 EST

Start Time: 12/19/2025 at 02:00 AM ET.
End Time: 12/19/2025 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Dec 03, 2025 - 05:57 EST
Dec 12, 2025
Las Vegas (NV1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/12/25
Completed - The scheduled maintenance has been completed.
Dec 12, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 09:00 EST
Scheduled - Start Time : 12/12/25 - 9:00 AM ET

End Time : 12/12/25 - 4:00 PM ET

Type: Code Version Upgrade

Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.

Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 4, 14:48 EST
Indianapolis (IN1) OTAVA® Shared Cloud vCD Maintenance - 12/12/2025
Completed - The scheduled maintenance has been completed.
Dec 12, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 04:00 EST
Scheduled - Start Time: 12/12/2025 - 4:00 AM ET

End Time: 12/12/2025 - 10:00 AM ET

Type: Configuration changes

Service Impacting: Low - Clients will not be able to deploy new VMs or make changes to the Shared Cloud VCD environments.

Description: OTAVA engineers will be making changes to the vCD environment. During this window existing workloads will not be affected but clients will not be able to deploy new VMs or make changes to the VCD environments.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 9, 14:53 EST
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 12/12/2025
Completed - The scheduled maintenance has been completed.
Dec 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 EST
Scheduled - Start Time: 12/12/2025 at 02:00 AM ET.
End Time: 12/12/2025 at 08:00 AM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN1 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 3, 05:08 EST
Austin (AU1) to Las Vegas (NV1) Transport Circuit Maintenance - 12/11/25
Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:30 EST
Scheduled - Austin (AU1) to Las Vegas (NV1) Transport Circuit Maintenance - 12/11/25

Start Time: 12/11/25 - 11:30 PM ET

End Time: 12/12/25 - 4:00 AM ET

Type: Configuration changes

Service Impacting: Yes - Up to 2 seconds as the circuit gracefully fails over to the redundant circuit.

Description: OTAVA® network engineers are making configuration changes on the transport circuit between Austin and Las Vegas. During the maintenance windows, there will be no redundancy for the transport circuit between the data centers.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 3, 09:17 EST
Dec 11, 2025
Austin (AU1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/11/25
Completed - The scheduled maintenance has been completed.
Dec 11, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 EST
Scheduled - Start Time : 12/11/25 - 9:00 AM ET

End Time : 12/11/25 - 4:00 PM ET

Type: Code Version Upgrade

Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.

Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 4, 14:45 EST
Dallas (DAL1) Storage Platform Maintenance - 12/11/25
Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 EST
Scheduled - Dallas (DAL) Storage Platform Maintenance - 12/11/25

Start Time: 12/11/25 - 8:00 AM ET

End Time: 12/11/25 - 12:00 PM ET

Type: Storage node maintenance

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA infrastructure engineers are performing maintenance on storage nodes T1 / production platform to urgently address potential hardware replacement concerns.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 10, 14:49 EST
Indianapolis (IN1) OTAVA® VMware Tools Update Maintenance - 12/11/2025
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 10:35 EST
Scheduled - Scheduled
Start Time: 12/11/2025 - 3:00 AM EDT

End Time: 12/11/2025 - 7:00 AM EDT

Service Impacting: Low

vCenter Impacted: MM-CORE & MM-G2

Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 10:30 EST
Phoenix (PHX1) Firewall Upgrade - 12/11/2025
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 03:36 EST
Scheduled - Start Time: 12/11/2025 - 03:00 AM ET
End Time: 12/11/2025 - 06:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Phoenix. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 03:37 EST
Dec 10, 2025
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Maintenance – 12/10/25
Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:00 EST
Scheduled - Start Time: 12/10/25 – 10:00 AM ET
End Time: 12/10/25 – 12:00 PM ET

Type: Maintenance

Service Impacting: Yes – Customers may experience brief interruptions when accessing the Veeam Service Provider Console during the maintenance window. Backup and replication jobs will not be impacted.

Description: OTAVA® infrastructure engineers will be performing maintenance on the Veeam Service Provider Console environment to troubleshoot an issue where scheduled reports are not sending after recent patching activities. This work is necessary to restore full reporting functionality.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 5, 17:14 EST
Phoenix (PHX1) & Dallas (DAL1) OTAVA® VMware Tools Update - 12/10/2025
Completed - The scheduled maintenance has been completed.
Dec 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 03:02 EST
Scheduled - Start Time: 12/10/2025 - 3:00 AM EDT

End Time: 12/10/2025 - 7:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 3, 03:56 EST
Mid-Michigan (MM) OTAVA® VMware Tools Update Maintenance - 12/10/2025
Completed - The scheduled maintenance has been completed.
Dec 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 03:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 10:34 EST
Scheduled - Scheduled
Start Time: 12/10/2025 - 3:00 AM EDT

End Time: 12/10/2025 - 7:00 AM EDT

Service Impacting: Low

vCenter Impacted: MM-CORE & MM-G2

Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 10:30 EST
Denver (DEN2) Firewall Upgrade - 12/10/2025
Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 03:00 EST
Scheduled - Start Time: 12/10/2025 - 03:00 AM ET
End Time: 12/10/2025 - 06:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 03:34 EST
Dec 9, 2025
Denver (DEN2) Firewall Upgrade - 12/09/2025
Completed - The scheduled maintenance has been completed.
Dec 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 03:00 EST
Scheduled - Start Time: 12/09/2025 - 03:00AM ET
End Time: 12/09/2025 - 06:00 AM ET

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 03:30 EST
Dec 8, 2025
Indianapolis (IN1) DRaaS powered by VMware Upgrade - 12/8/25
Completed - The scheduled maintenance has been completed.
Dec 8, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 EST
Scheduled - Start Time: 12/8/25 - 12:00 PM ET

End Time: 12/8/25 - 2:00 PM ET

Service Impacting: Low - Replication will be disabled for 1 hour during the maintenance window. Once the upgrade is complete, site-to-site replication will automatically resume.

Description: OTAVA Engineers are establishing a maintenance window to upgrade the vCloud Director Availability software to the latest major and minor release provided by VMware. The maintenance upgrade will provide performance improvements and software bug fixes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 3, 11:47 EST
Austin (AU1), Las Vegas (NV1) & Denver (DEN2) OTAVA® VMware Tools Update - 12/8/2025
Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 03:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 11:25 EST
Scheduled - Start Time: 12/8/2025 - 3:00 AM EDT

End Time: 12/8/2025 - 7:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Dec 1, 11:24 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Indianapolis (IN1) Backup for Microsoft 365 Critical Maintenance – 11/20/25
Resolved - This incident has been resolved.
Dec 5, 16:21 EST
Update - We have identified a fix for this issue and are working on implementing the solution.
Dec 2, 16:42 EST
Update - OTAVA and vendor engineers are still investigating a fix for this issue.
Nov 25, 11:56 EST
Update - We are continuing to work on a fix for this issue.
Nov 20, 15:08 EST
Update - OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor.

If you have any questions or concerns, please contact us by logging into https://support.otava.com
or calling 877-740-5028, option 3.
Nov 20, 15:08 EST
Identified - Start Time : 11/20/25 - 2:00 PM ET

End Time : 11/20/25 - 3:00 PM ET

Type: Critical reboot

Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window.

Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 20, 11:41 EST
Mid-Michigan (MM) OTAVA® VMware Tools Update - 12/5/2025
Completed - The scheduled maintenance has been completed.
Dec 5, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 10:05 EST
Scheduled - Start Time: 12/5/2025 - 2:00 AM EDT

End Time: 12/5/2025 - 4:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 03:50 EST
MM1 - Flint, MI (Mid-Michigan) OTAVA Cloud Backup
Resolved - The backup jobs in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment have been successful. The repository is now operating within normal capacity levels, and all affected backup jobs have resumed normal operation.
Dec 5, 03:20 EST
Update - We are continuing to monitor for any further issues.
Dec 2, 04:49 EST
Monitoring - We have resolved the backup job failures in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment. The repository is now operating within normal capacity levels, and all affected backup jobs have resumed normal operation.

We are currently monitoring the environment to ensure continued stability.
Dec 2, 04:49 EST
Identified - We are currently experiencing backup job failures due to low free disk space on the backup repository in the MM1 – Flint, MI (Mid-Michigan) OTAVA Cloud Backup environment. The issue has been identified, and our team is actively working on addressing the capacity constraints.

Further updates will be provided as we make progress toward restoring normal backup operations.
Thank you for your patience.
Dec 1, 02:09 EST
Dec 4, 2025
Mid-Michigan (MM1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/4/25
Completed - The scheduled maintenance has been completed.
Dec 4, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 EST
Scheduled - Start Time : 12/4/25 - 9:00 AM ET

End Time : 12/4/25 - 4:00 PM ET

Type: Code Version Upgrade

Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.

Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 25, 16:19 EST
Indianapolis (IN1) OTAVA® VMware Tools Update Maintenance - 12/4/2025
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:00 EST
Scheduled - Start Time: 12/4/2025 - 3:00 AM EDT
End Time: 12/4/2025 - 7:00 AM EDT

Type: Upgrade

Service Impacting: Low

vCenter Impacted: Indianapolis Shared Cloud

Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 09:56 EST
Austin (AU1) and Las Vegas (NV1) OTAVA® VMware Tools Update - 12/4/2025
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 EST
Scheduled - Start Time: 12/4/2025 - 2:00 AM EDT

End Time: 12/4/2025 - 6:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 09:28 EST
Dec 3, 2025
Indianapolis (IN1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/3/25
Completed - The scheduled maintenance has been completed.
Dec 3, 17:00 EST
Update - End Time: 12/3/25 - 5:00 PM EDT

Description: Extending Maintenance due to issues during the upgrade process. We are actively working with the vendor to resolve the issue.

Additional Estimated Downtime: 2 hours
Dec 3, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 EST
Scheduled - Start Time : 12/3/25 - 8:00 AM ET

End Time : 12/3/25 - 3:00 PM ET

Type: Code Version Upgrade

Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.

Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 25, 16:18 EST
Dec 2, 2025
Austin (AU1) OTAVA® VMware Tools Update - 12/2/2025
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 10:12 EST
Scheduled - Start Time: 12/2/2025 - 3:00 AM EDT

End Time: 12/2/2025 - 9:00 AM EDT

Service Impacting: Low

vCenter Impacted: AU-PUBVC3

Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 25, 10:04 EST
Dec 1, 2025
Mid-Michigan (MM1) Data Center Electrical Systems Thermal Scans - 12/01/25
Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 EST
Scheduled - Mid-Michigan (MM1) Data Center Electrical Systems Thermal Scans - 12/01/25
Start Time: 12/01/25 - 8:00 AM ET
End Time: 12/01/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 24, 12:18 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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