Ann Arbor (AA2) OTAVA® Data Center Networking Infrastructure Degradation
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2026 - 16:19 EDT
Identified - Service Impacting: Yes

Description:
OTAVA engineers are investigating degraded performance affecting the Data Center Networking Infrastructure in Ann Arbor (AA2). Customers may experience intermittent connectivity or increased latency while the investigation is underway.

Additional updates will be provided as more information becomes available.

For questions or assistance, please contact OTAVA Support at support@otava.com or (877) 740-5028, Option 3.
Jul 15, 2026 - 11:16 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Degraded Performance
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Degraded Performance
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Under Maintenance
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Under Maintenance
OTAVA Cloud Backup Under Maintenance
Backup for Microsoft 365 Under Maintenance
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
99.88 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Zerto Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
97.98 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
100.0 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
100.0 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Mid-Michigan (MM1) OTAVA Firewall Migration (Internal VDOM) - 7/27/2026 Jul 27, 2026 18:00-20:00 EDT

Service Impacting: No

Maintenance Window: July 27, 2026, from 6:00 PM to 8:00 PM EST

Description:

OTAVA engineers will be performing scheduled network maintenance in the Mid-Michigan (MM1) data center to migrate internal OTAVA network services from the existing firewall platform to the new firewall platform.

No customer impact is expected during this maintenance. However, customers may experience network interruptions if an unexpected issue occurs during the migration.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 21, 2026 - 13:24 EDT

Las Vegas (LV) OTAVA® ESXi Upgrade - 07/28/2026 Jul 28, 2026 02:00-10:00 EDT

Start Time: 07/28/2026 - 2:00 AM EDT
End Time: 07/28/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be upgrading the ESXis in our Gen3 environment.

Estimated Downtime: All virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 16, 2026 - 06:06 EDT

Indianapolis (IN1) OTAVA® ESXi Host patching - 7/29/2026 Jul 29, 2026 03:00-10:00 EDT

Start Time: 7/29/2026 - 3:00 AM EDT
End Time: 7/29/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 22, 2026 - 08:40 EDT

Mid-Michigan (MM1) OTAVA® Data Center Networking Infrastructure Maintenance – 7/29/2026 Jul 29, 2026 18:00-20:00 EDT

Service Impacting: Yes, for affected customers

Maintenance Window: July 29, 2026, from 6:00 PM to 8:00 PM EST

Description: OTAVA engineers will be performing scheduled network maintenance in the Mid-Michigan (MM1) data center to migrate select customer VDOMs from the existing firewall platform to newer FortiGate hardware.

Only customers included in this phase of the migration are expected to be affected. Those customers will be contacted directly through individual support tickets with details specific to their environment.

Affected customers may experience up to 45 minutes of network interruption during the cutover. The full maintenance window allows time for the migration, connectivity validation, and rollback if required.

OTAVA will validate routing, security policies, connectivity, and traffic flow before considering the migration complete.

No action is required from customers at this time.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 21, 2026 - 17:01 EDT

Indianapolis (IN1) OTAVA® ESXi Host patching - 7/30/2026 Jul 30, 2026 03:00-10:00 EDT

Start Time: 7/30/2026 - 3:00 AM EDT
End Time: 7/30/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 22, 2026 - 08:49 EDT

DENVER (DEN2) - OTAVA® Infrastructure NSX Maintenance - 07/30/2026 Jul 30, 2026 14:00-16:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 2026 - 13:23 EDT
Scheduled - DENVER (DEN2) - OTAVA® Infrastructure NSX Maintenance - 07/30/2026

Start Time: 07/30/2026 - 14:00 PM EDT

End Time: 07/30/2026 - 16:00 PM EDT

Service Impacting: No

Description: OTAVA engineers are establishing a window to perform maintenance on NSX.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 20, 2026 - 13:23 EDT
Jul 25, 2026

No incidents reported today.

Jul 24, 2026

No incidents reported.

Jul 23, 2026
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - 7/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:01 EDT
Scheduled - Start Time: 7/23/2026 at 02:00 AM ET.
End Time: 7/23/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 08:23 EDT
Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 7/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:00 EDT
Scheduled - Start Time: 7/23/2026 at 02:00 AM ET.
End Time: 7/23/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 08:18 EDT
WSUS Server Maintenance - 7/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:02 EDT
Scheduled - Start Time: 7/23/2026 - 02:00AM EDT
End Time: 7/23/2026 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: OTAVA® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by OTAVA® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 09:09 EDT
Phoenix (PHX) OTAVA® vCenter Maintenance - 7/23/2026
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:03 EDT
Scheduled - Start Time: 7/23/2026 - 2:00 AM EDT
End Time: 7/23/2026 - 7:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be upgrading vCenter certificates.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible during the maintenance window, all virtual machines and related resources will remain online and fully operational. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 14, 02:36 EDT
Jul 22, 2026
OTAVA® Cloud Backup Infrastructure Patching - 7/22/2026
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:00 EDT
Scheduled - Start Time: 7/22/2026 at 02:00 AM ET.
End Time: 7/22/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 08:58 EDT
AU (SC1) vCloud Degradation
Resolved - This incident has been resolved.
Jul 22, 16:03 EDT
Update - We are continuing to monitor for any further issues.
Jul 21, 16:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 16:55 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 13:17 EDT
Investigating - OTAVA® engineers are investigating an issue clients may be experiencing with the Austin (SC1) vCloud website. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
Jul 19, 12:06 EDT
Jul 21, 2026
OTAVA® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - 7/21/2026
Completed - The scheduled maintenance has been completed.
Jul 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:00 EDT
Scheduled - Start Time: 7/21/2026 at 02:00 AM ET.
End Time: 7/21/2026 at 02:00 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

Description: OTAVA® engineers are establishing a maintenance window to perform patching on our OTAVA® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.
These patches are required in order to continue to provide a secure and compliant environment.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 08:48 EDT
Jul 20, 2026
OTMonitor Collectors Server Patching - 7/20/2026
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 7/20/2026 at 02:00 AM ET.
End Time : 7/20/2026 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 09:04 EDT
Jul 19, 2026
OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26
Resolved - Start Time: 7/18/26 - 9:14 AM ET

End Time: 7/18/26 - 9:14 PM ET

Type: Incident - Resolved

Service Impacting: No

Description: Utility power has been restored at the OTAVA® Mid-Michigan Data Center. As of 9:14 PM ET on Saturday, July 18, 2026, the facility has been successfully transferred back to utility power. All systems are normal and fully operational. This incident is now resolved.

We appreciate your patience during this event. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MM1 - Mid-Michigan, MI - Building Systems
Jul 19, 11:12 EDT
Identified - OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26

Start Time: 7/18/26 - 9:14 AM ET

End Time: 7/18/26 - 7:30 PM ET (Estimated Restoration - Updated)

Type: Incident

Service Impacting: No - The facility continues to operate on backup generator power. All systems remain operational.

Description: This is an update to the ongoing utility power interruption at the OTAVA® Mid-Michigan Data Center. Consumers Energy has extended the estimated utility power restoration time to 7:30 PM ET on 7/18/26. The facility remains on backup generator power and all systems continue to operate normally. Data center operational staff are actively monitoring the situation.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

MM1 - Mid-Michigan, MI - Building Systems
Jul 18, 14:58 EDT
Update - We are continuing to investigate this issue.
Jul 18, 10:30 EDT
Investigating - OTAVA® Mid-Michigan (MM1) Data Center Utility Power Interruption - 7/18/26
Start Time: 7/18/26 - 9:14 AM ET
End Time: 7/18/26 - 2:45 PM ET (Estimated Restoration)
Type: Incident
Service Impacting: No - The facility has been successfully transferred to backup generator power. All systems remain operational.
Description: The OTAVA® Mid-Michigan Data Center has experienced a utility power interruption. At approximately 9:14 AM ET, the building was successfully transferred to backup generator power. The outage has been reported to Consumers Energy with a current estimated restoration time of 2:45 PM ET. Data center operational staff are actively monitoring the situation.
If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MM1 - Mid-Michigan, MI - Building Systems
Jul 18, 10:27 EDT
Jul 18, 2026
Jul 17, 2026
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 7/17/2026
Completed - The scheduled maintenance has been completed.
Jul 17, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 12:22 EDT
Scheduled - Start Time: 7/17/2026 at 12:30 PM ET.
End Time: 7/17/2026 at 1:30 PM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 17, 12:19 EDT
Phoenix (PHX1) OTAVA® Private Cloud vCD Management Access Disruption - 7/17/2026
Resolved - This incident has been resolved.
Jul 17, 12:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 12:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 12:23 EDT
Investigating - Service Impacting: Yes

Description:
OTAVA engineers are investigating an issue impacting management access to vCD (VMware Cloud Director) in the Phoenix (PHX1) data center. Customers may experience difficulty accessing their organizations through vCD . Hosted workloads are not impacted at this time. Additional updates will be provided as more information becomes available.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 17, 11:05 EDT
Denver (DEN2) OTAVA® VMs Patching in Denver vCenter - 7/17/2026
Completed - The scheduled maintenance has been completed.
Jul 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 EDT
Scheduled - Start Time: 7/17/2026 at 02:00 AM ET.
End Time: 7/17/2026 at 08:00 AM ET.

Type: Infrastructure Patching

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Description: OTAVA® engineers are establishing a maintenance window to perform VMs patching in Denver DEN2 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 6, 15:49 EDT
Jul 16, 2026
Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) - Degraded Performance
Resolved - OTAVA engineers have implemented a fix for the issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment.

Scheduled backup jobs are now starting automatically as expected, and manual intervention is no longer required. We have confirmed that the issue has been resolved and services are operating normally. We appreciate your patience while we worked to resolve this issue.

If you have any questions or concerns regarding this incident, please get in touch with us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 16, 10:05 EDT
Identified - OTAVA engineers are investigating an issue affecting scheduled Microsoft 365 backup jobs in the IN1 environment. Some jobs are not starting automatically as expected.

To minimize backup delays, the affected jobs are being started manually while troubleshooting continues with Veeam Support.

Additional updates will be provided as more information becomes available.

If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 15, 17:03 EDT
Jul 15, 2026
Austin (AU) OTAVA® ESXi Upgrade - 07/15/2026
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 EDT
Scheduled - Start Time: 07/15/2026 - 2:00 AM EDT
End Time: 07/15/2026 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be upgrading the ESXis in our Gen3 environment.

Estimated Downtime: All virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 10:54 EDT
Jul 14, 2026
Mid-Michigan (MM1) OTAVA® DRaaS powered by Veeam (OCC) Service Disruption - 7/13/2026
Resolved - This incident has been resolved.
Jul 14, 17:23 EDT
Update - We are continuing to monitor for any further issues.
Jul 14, 03:55 EDT
Monitoring - The majority of DRaaS-powered by Veeam (OCC) jobs in the Mid-Michigan (MM1) data center are now completing successfully. A small number of jobs continue to experience failures. OTAVA engineers are working closely with the vendor to investigate these remaining issues and restore full service.

Additional updates will be provided as more information becomes available.
Jul 14, 03:54 EDT
Identified - OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. Cloud Connect jobs are currently failing, and a Severity 1 case has been opened with the vendor for further investigation.
Jul 13, 23:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 22:59 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 19:34 EDT
Investigating - Service Impacting: Yes

Description:
OTAVA engineers are investigating an issue impacting DRaaS powered by Veeam (OCC) services in the Mid-Michigan (MM1) data center. The affected servers are being rebooted as part of the recovery efforts.

Additional updates will be provided as more information becomes available.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 13, 19:34 EDT
Austin (AU) OTAVA® ESXi Upgrade - 07/14/2026
Completed - The scheduled maintenance has been completed.
Jul 14, 10:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:41 EDT
Scheduled - Start Time: 07/14/2026 - 2:00 AM EDT
End Time: 07/14/2026 - 11:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be upgrading the ESXis in our Gen3 environment.

Estimated Downtime: All virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 14, 08:40 EDT
Austin (AU) OTAVA® ESXi Upgrade - 07/14/2026
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 02:00 EDT
Scheduled - Start Time: 07/14/2026 - 2:00 AM EDT
End Time: 07/14/2026 - 8:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be upgrading the ESXis in our Gen3 environment.

Estimated Downtime: All virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 7, 10:53 EDT
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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