Monitoring - OTAVA® Engineers have implemented a fix and are now monitoring backups.
If you are still experiencing backup failures, please perform the following steps:
Disable the affected job.
If using VBR: Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
If using Veeam Agent for Windows: Restart the management agent on the affected server.
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete, re-enable the job and run an Active Full backup, or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.
May 26, 2023 - 12:16 EDT
Update - Otava Engineers have resolved the issue . if you continue experiencing problems. Denver Cloud Connect jobs are believed to be operational again.
If you are experiencing failures still, please perform the following steps: .
Disable the affected job.
Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes).
Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan).
Once the database rescan is complete please right click and select Active Full on the job. Or Sync now if it is a backup copy job
If jobs are still failing after following these steps, please reach out to the Otava Support team.
May 25, 2023 - 14:32 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 06:39 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:54 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:51 EDT
Update - We are continuing to investigate this issue.
May 25, 2023 - 05:50 EDT
Update - We are continuing to work with the vendor to resolve any backup failures that clients may still be seeing.
May 24, 2023 - 15:14 EDT
Update - We are continuing to investigate this issue.
May 23, 2023 - 10:09 EDT
Update - We are continuing to investigate this issue.
May 23, 2023 - 09:08 EDT
Investigating - Veeam Cloud Connect backup jobs targeting Denver repositories may fail intermittently, reporting the Service Provider side closed the session. Job retries should be successful. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
May 23, 2023 - 09:05 EDT
Monitoring - Veeam Cloud Connect backup jobs targeting Denver repositories may have failed, reporting the Service Provider side closed the session. Job retries should be successful. OTAVA® engineers are monitoring for stability.
May 21, 2023 - 15:54 EDT