OTAVA Cloud Backup Self-Service Restores via VCD - Temporarily Unavailable

Incident Report for Otava Status Page

Update

We are continuing to investigate this issue.
Posted Oct 12, 2026 - 11:45 EDT

Investigating

OTAVA is currently investigating an issue affecting OTAVA Cloud Backup (OCB) self-service restore capabilities in VCD. If you need a restore, please submit a ticket via the support portal at https://support.otava.com.

If you have any questions or concerns regarding this investigation, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted Oct 12, 2026 - 11:44 EDT
This incident affects: PHX1 - Phoenix, AZ (OTAVA Cloud Backup), VA4 - Ashburn, VA (OTAVA Cloud Backup), AU1 - Austin, TX (OTAVA Cloud Backup), NV1 - Las Vegas, NV (OTAVA Cloud Backup), MM1 - Flint, MI (Mid-Michigan) (OTAVA Cloud Backup), IN1 - Indianapolis, IN (OTAVA Cloud Backup), and DEN2 - Denver, CO (OTAVA Cloud Backup).
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