The primary service provider path is back online, brought into operational state. The secondary service provider path is stable.
Posted Sep 28, 2026 - 19:59 EDT
Update
The primary service provider path is still down; the fiber cable was cut in Columbus. The provider dispatched the team to fix the problem The secondary service provider path is stable.
Posted Sep 28, 2026 - 16:18 EDT
Identified
Ashburn (VA4) to Austin (AU1) connectivity - loss of redundancy - 09/28/2026
Start Time: 09/28/2026 at 10:00 AM ET Type: Loss of redundancy Service Impacting: No, the circuit gracefully failed over to the redundant circuit, but we are currently operating on a single circuit.
Description: OTAVA® Internet provider is in the process of fixing the disconnect between Ashburn (VA4) to Austin (AU1). If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted Sep 28, 2026 - 13:36 EDT
This incident affected: VA4 - Ashburn, VA (Data Center Networking Infrastructure) and AU1 - Austin, TX (Data Center Networking Infrastructure).