OTAVA engineers have confirmed the working status of the DAL1 CloudConnect instance. If clients are still experiencing any backup failures, please contact OTAVA Support.
Posted Jun 01, 2023 - 19:04 EDT
Monitoring
OTAVA® Engineers have implemented a fix and are now monitoring backups.
If you are still experiencing backup failures, please perform the following steps:
Disable the affected job. If using VBR: Perform a service provider refresh (locate the service provider, right click and select properties, then click through the wizard without making changes). If using Veeam Agent for Windows: Restart the management agent on the affected server. Once the refresh is complete please perform a database rescan (locate the cloud repository and right click then rescan). Once the database rescan is complete, re-enable the job and run an Active Full backup, or Sync now if it is a backup copy job If jobs are still failing after following these steps, please reach out to the Otava Support team.
Posted May 26, 2023 - 12:16 EDT
Investigating
Veeam Cloud Connect backup jobs targeting Dallas repositories may fail reporting missing components. This is a result of a recent version upgrade and OTAVA® engineers are working with vendor support to correct this.
Posted May 23, 2023 - 10:08 EDT
This incident affected: DAL1 - Dallas, TX (DRaaS powered by Veeam (OCC)).