After daily troubleshooting efforts with our vendors a software bug has been identified and added to the development cycle to remediate. As there is no further troubleshooting available while OTAVA is pending a vendor patch, this platform is considered operational until a new patch is developed and applied per standard patching and maintenance schedules.
Posted Jul 28, 2023 - 09:36 EDT
Update
OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Posted Mar 10, 2023 - 17:10 EST
Update
OTAVA and vendor engineers continue to investigate this issue. Updates will be provided as they become available.
Posted Mar 09, 2023 - 16:01 EST
Investigating
OTAVA® and Vendor Engineers are investigating a slowness issue clients may be experiencing when accessing portal.ilokacloud.com. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
Posted Feb 23, 2023 - 16:23 EST
This incident affected: DEN1 - Denver, CO (OTAVA Shared Cloud).