A fix has been implemented and we are monitoring the results.
Posted May 21, 2026 - 16:38 EDT
Update
OTAVA® engineers have found a solution and are applying the fix. VSPC (vac.newcloudnetworks.com) will be accessible after resolution verification. As a reminder, jobs will continue to run normally, as they do not rely on the VSPC to run.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted May 21, 2026 - 13:15 EDT
Identified
Service Impacting: Yes , Customers will not be able to access VSPC.
OTAVA® engineers are investigating an issue with DEN2 VSPC (vac.newcloudnetworks.com). Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted May 20, 2026 - 16:36 EDT
This incident affected: DEN2 - Denver, CO (DRaaS powered by Veeam (OCC)).