OTAVA® engineers have successfully implemented a fix for the identified issue. Backup jobs are now completing successfully, and the environment is operating normally.
Posted Sep 10, 2026 - 08:49 EDT
Monitoring
Our team has identified the underlying issue and successfully implemented a fix. We are now seeing backup jobs start and run successfully. We will continue to monitor the environment to ensure stability.
Posted Sep 09, 2026 - 07:48 EDT
Investigating
Service Impacting: Yes, Customers will not be able to access VSPC.
OTAVA® engineers are investigating an issue with DEN2 VSPC, clients may notice failure to connect to the Service Provider.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted Sep 09, 2026 - 05:41 EDT
This incident affected: DEN2 - Denver, CO (DRaaS powered by Veeam (OCC)).