This incident has been resolved. If you have any questions or concerns regarding your cloud connect backups or replications please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted Jun 02, 2026 - 09:07 EDT
Update
At this time, a fix has been implemented. A service provider rescan may be necessary from on-premise VBRs set up to send cloud connect copies to Denver. Some copy job tasks may still be failing, so we will provide updated guidance as we find the solution for those errors. At this time, most jobs should be working.
Posted May 29, 2026 - 08:30 EDT
Update
We are continuing to work with the vendor on this issue. We are formalizing a procedure and will implement the fix following process approval. We will provide more details as they are available.
Posted May 28, 2026 - 09:58 EDT
Identified
The issue has been identified. OTAVA® engineers are working with the vendor to apply the least-impactful fix.
Posted May 27, 2026 - 16:28 EDT
Investigating
Denver (DEN2) OTAVA® DRaaS powered by Veeam (OCC) Service Partial Outage - 5/27/2026
Service Impacting: Yes, jobs to Denver OCC may fail.
OTAVA® engineers are investigating an issue with DEN2 Cloud Connect components. Client jobs targeting DEN2 Cloud Connect may fail.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted May 27, 2026 - 10:39 EDT
This incident affected: DEN2 - Denver, CO (DRaaS powered by Veeam (OCC)).