OTAVA® Veeam Service Provider Console (VSPC) upgrade to 9.3- 10/26/2026

Scheduled for Oct 26, 02:00 - 14:00 EDT

Scheduled

Start Time: 10/26/26 - 2:00 AM ET

End Time : 10/26/26 - 4:00 PM ET

Type: Version upgrade (9.2 - 9.3)
Service Impacting: Yes - Console management will be unavailable during the maintenance window. Backups will perform as expected but management through the console will not be available.

Description: OTAVA engineers will be upgrading the Veeam Service Provider Console across all locations. The ability to manage and provision from the Veeam Service Provider Console will not be available during this maintenance window.

NOTE TO CUSTOMER:
To ensure the reconnection and functionality of the backup agent please ensure you have updated your backup agent(s). Any version before 13.x will become unsupported at the completion of the upgrade. To perform this process please refer to this Veeam Article: https://helpcenter.veeam.com/archive/vac/9.2/provider_admin/update_backup_agents_from_web.html

To ensure the optimal outcome please complete this before the maintenance window, Oct 26, 2026.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted Sep 11, 2026 - 03:31 EDT

This scheduled maintenance affects: PHX1 - Phoenix, AZ (DRaaS Powered by Veeam (OCC)), AU1 - Austin, TX (DRaaS powered by Veeam (OCC)), MM1 - Flint, MI (Mid-Michigan) (DRaaS powered by Veeam (OCC)), NV1 - Las Vegas, NV (DRaaS powered by Veeam (OCC)), IN1 - Indianapolis, IN (DRaaS powered by Veeam (OCC)), and DEN2 - Denver, CO (DRaaS powered by Veeam (OCC)).