OTAVA® Managed Endpoint (Automate) Outage - 10/18/26

Incident Report for Otava Status Page

Resolved

OTAVA® engineers have managed to solve the issue and ConnectWise Automate services have been restored.
Administrators should now be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com.

Posted Oct 19, 2026 - 08:14 EDT

Identified

OTAVA® engineers have identified the issue and are currently in the process of a providing the solution.

Impact: Automate is experiencing a disruption in service where administrators may not be able to remotely manage their endpoints via controlcenter.newcloudnetworks.com. To resolve this issue, all Automate functionality may be unavailable between 4p-5p ET today, 10/18/26.

If you have any questions or concerns regarding this outage, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

Posted Oct 18, 2026 - 15:57 EDT

This incident affected: Client Services (OTAVA Managed Endpoint).