Otava Status Page Status

Indianapolis (IN1) - OTAVA Cloud Management Plane outage - 6/9/25

Monitoring - OTAVA Engineers have resolved the issue and services are back online. We will continue to monitor the system for the next 24 hours.
Jun 09, 2025 - 20:47 EDT

Investigating - OTAVA® Engineers have been alerted to an issue with the Indianapolis VCD portal and are currently investigating the issue. No customer workloads should be impacted by this outage.
Jun 09, 2025 - 20:05 EDT

Indianapolis (IN1) Data Center HVAC Replacement- 06/02/25-06/06/25

Update - Due to Vendor availability we are extending the maintenance to 5PM on 6/11/2025. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 06, 2025 - 14:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 02, 2025 - 11:33 EDT

Scheduled - Indianapolis (IN1) Data Center HVAC Replacement- 06/02/25-06/06/25

Start Time: 6/02/25 - 8:00 AM ET

End Time: 6/06/25 - 5:00 PM ET

Type: Replacement

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be upgrading our CRAC1 HVAC unit in the Indianapolis (IN1) Data Center.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 2, 2025 11:33 - Jun 13, 2025 03:33 EDT

Indianapolis (IN1) OTAVA Cloudstore Service Interruption - 6/3/25

Monitoring - OTAVA engineers have resolved the issue with the Cloudstore service and all services are back online. We will continue to monitor the system closely for the next 24 hours.
If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 04, 2025 - 15:33 EDT

Identified - OTAVA® engineers are investigating a possible interruption to IN1 Cloudstore services. We are actively working toward a resolution. OTAVA will provide updates as they become available.
Jun 03, 2025 - 18:45 EDT

Uptime over the past 90 days. View historical uptime.

AA2 - Ann Arbor, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

AU1 - Austin, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DAL1 - Dallas, TX Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN1 - Denver, CO Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMWare Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA SD-WAN Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

DEN2 - Denver, CO Operational

90 days ago

100.0 % uptime

Today

OTAVA Shared Cloud Operational

90 days ago

100.0 % uptime

Today

OTAVA Private Cloud Operational

90 days ago

100.0 % uptime

Today

OTAVA Cloudstore Operational

90 days ago

100.0 % uptime

Today

DRaaS powered by VMWare Operational

90 days ago

100.0 % uptime

Today

DRaaS powered by Veeam (OCC) Operational

90 days ago

100.0 % uptime

Today

OTAVA Cloud Backup Operational

90 days ago

100.0 % uptime

Today

Backup for Microsoft 365 Operational

90 days ago

100.0 % uptime

Today

OTAVA Managed Server Protection Operational

90 days ago

100.0 % uptime

Today

OTAVA Managed Endpoint Protection Operational

90 days ago

100.0 % uptime

Today

OTAVA SIEM Operational

90 days ago

100.0 % uptime

Today

OTAVA Managed Vulnerability Scanning Operational

90 days ago

100.0 % uptime

Today

OTAVA Managed WAF Operational

90 days ago

100.0 % uptime

Today

OTAVA SD-WAN Operational

90 days ago

100.0 % uptime

Today

OTAVA Enterprise VDI Operational

90 days ago

100.0 % uptime

Today

OTAVA Monitoring Operational

90 days ago

100.0 % uptime

Today

Data Center Networking Infrastructure Operational

90 days ago

100.0 % uptime

Today

Internet Backbone Operational

90 days ago

100.0 % uptime

Today

IN1 - Indianapolis, IN Under Maintenance

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA DaaS Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Under Maintenance

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MD1 - Metro Detroit, MI Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

Backup for Microsoft 365 Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

MM1 - Flint, MI (Mid-Michigan) Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

DPaaS powered by Actifio Operational

OT Backup - Avamar Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

NV1 - Las Vegas, NV Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

DPaaS powered by Actifio Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Colocation Services (Power, Cooling) Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

PHX1 - Phoenix, AZ Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by VMware Operational

DRaaS Powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Colocation Services (Power, Cooling) Operational

VA4 - Ashburn, VA Operational

OTAVA Shared Cloud Operational

OTAVA Private Cloud Operational

OTAVA Cloudstore Operational

DRaaS powered by Zerto Operational

DRaaS powered by VMware Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA Enterprise VDI Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Client Services Operational

90 days ago

99.94 % uptime

Today

OTAVA Support Portal (support.otava.com) Operational

OTPortal (portal.otava.com) Operational

OTAVA Support Phone System Operational

Operations Control Portal (OCP) Operational

OTAVA Partner Portal (partner.otava.com) Operational

VMware Horizon View (apps.otava.com) Operational

OTAVA Website (otava.com) Operational

OTAVA Managed Endpoint Operational

OTAVA® Encore Portal Operational

90 days ago

99.88 % uptime

Today

OTAVA® Spotlight Portal Operational

90 days ago

100.0 % uptime

Today

VMware White Label Operational

DRaaS powered by Veeam (OCC) Operational

OTAVA Cloud Backup Operational

Backup for Microsoft 365 Operational

OTAVA Managed Server Protection Operational

OTAVA Managed Endpoint Protection Operational

OTAVA SIEM Operational

OTAVA Managed Vulnerability Scanning Operational

OTAVA Managed WAF Operational

OTAVA Enterprise VDI Operational

OTAVA Monitoring Operational

Data Center Networking Infrastructure Operational

Internet Backbone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ESXi Host patching to 7.0 U3sv for DAL1-Customer vCenter - 06/12/2025 Jun `12`, `2025` `03:00`-`05:00` EDT

Start Time: 06/12/2025 - 3:00 AM EDT

End Time: 06/12/2025 - 5:00 AM EDT

Service Impacting: Low

vCenter Impacted: DAL1-Customer VC01

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 05, 2025 - 04:43 EDT

Mid-Michigan (MM1) Semi Annual Fire Systems Preventative Maintenance Notification - 6/12/2025 - 6/13/2025 Jun `12`, `2025` `08:00` - Jun `13`, `2025` `12:00` EDT

Mid-Michigan (MM1) Semi Annual Fire Systems Preventative Maintenance Notification - 6/12/2025 - 6/13/2025

Start Time: 6/12/25 - 8:00 AM ET

End Time: 6/13/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 09, 2025 - 08:42 EDT

Patching CW Automate VMs in Denver DEN1 vCenter - Jun 2025 (6/13/2025) Jun `13`, `2025` `02:00`-`08:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/13/2025 at 02:00 AM ET.
End Time: 6/13/2025 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:24 EDT

OTMonitor Collectors Server Patching - Jun 2025 (6/16/2025) Jun `16`, `2025` `02:00`-`10:00` EDT

OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 6/16/2025 at 02:00 AM ET.
End Time : 6/16/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:08 EDT

Patching CW Automate VMs in Denver DEN1 vCenter - June 2025 (6/16/2025) Jun `16`, `2025` `09:00`-`15:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/16/2025 at 09:00 AM ET.
End Time: 5/16/2025 at 3:00 PM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jun 09, 2025 - 15:35 EDT

OCC and OCB Infrastructure Patching - Dallas - Jun 2025 (6/17/2025) Jun `17`, `2025` `02:00`-`14:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/17/2025 at 02:00 AM ET.
End Time: 6/17/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:53 EDT

OCC and OCB Infrastructure Patching - Phoenix - Jun 2025 (6/18/2025) Jun `18`, `2025` `02:00`-`14:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/18/2025 at 02:00 AM ET.
End Time: 6/18/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:47 EDT

WSUS Server Maintenance - Jun 2025 (6/18/2025) Jun `18`, `2025` `02:00`-`09:00` EDT

Start Time: 6/18/2025 - 02:00AM EDT
End Time: 6/18/2025 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:16 EDT

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER Jun 2025 (6/24/2025) Jun `24`, `2025` `02:00`-`14:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/24/2025 at 02:00 AM ET.
End Time: 6/24/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 10:34 EDT

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - Jun 2025 (6/25/2025) Jun `25`, `2025` `02:00`-`14:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/25/2025 at 02:00 AM ET.
End Time: 6/25/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:02 EDT

Otava® Cloud Backup Infrastructure Patching - Jun 2025 (6/26/25) Jun `26`, `2025` `02:00`-`14:00` EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 6/26/25 at 02:00 AM ET.
End Time: 6/26/25 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on May 22, 2025 - 11:05 EDT

Past Incidents

Jun 10, 2025

Indianapolis (IN1) and MM1 (Mid-Michigan) - DRaaS Powered by Zerto outage - 06/10/2025

Resolved - This incident has been resolved.
Jun 10, 14:03 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 11:50 EDT

Identified - Type: Outage

Service Impacting: Yes – Zerto replication is currently degraded across multiple sites.

Description: OTAVA® is currently investigating replication issues affecting our Zerto environment.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 10, 09:35 EDT

Jun 9, 2025

Unresolved incident: Indianapolis (IN1) - OTAVA Cloud Management Plane outage - 6/9/25.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

Unresolved incident: Indianapolis (IN1) Data Center HVAC Replacement- 06/02/25-06/06/25.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

DAL1-CUSTOMER VC01 vCenter Patching to 7.0 U3v and ESXi host patching to 7.0 U3sv for 06/04/2025

Completed - The scheduled maintenance has been completed.
Jun 4, 09:00 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 4, 06:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 EDT

Scheduled - Start Time: 06/04/2025 - 3:00 AM EDT

End Time: 06/04/2025 - 8:00 AM EDT

Service Impacting: Low

vCenter Impacted: DAL1-CUSTOMER VC01

Description: OTAVA® engineers will be patching and rebooting vCenter(s) and ESXi hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 07:02 EDT

Jun 3, 2025

Indianapolis (IN1) - CloudStore Emergency Reboot (Continued) - 6/3/25

Completed - The scheduled maintenance has been completed.
Jun 3, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 14:20 EDT

Scheduled - Start Time: 6/3/25 - 1:00 PM EDT

End Time: 6/3/25 - 4:00 PM EDT

Service Impacting: Yes

Description: OTAVA® Engineers have identified an issue affecting stability of CloudStore and will be performing an emergency reboot of the nodes.

Update: We are working through issues with some CloudStore instances and are working to restore services as quickly as possible.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 3, 14:19 EDT

Mid-Michigan (MM1) OTAVA® DRaaS powered by Zerto Upgrade - 6/3/25

Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 EDT

Scheduled - Start Time: 6/3/25 - 9:00 AM ET

End Time: 6/3/25 - 4:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Mid-Michigan (MM1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 28, 16:24 EDT

DEN2 (SW3) - Customer VC01 vCenter Patching - 06/03/2025

Completed - The scheduled maintenance has been completed.
Jun 3, 15:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:15 EDT

Scheduled - Denver (DEN2) - Customer VC01 vCenter Patching - 06/03/2025

Start Time: 06/03/2025 - 8:00 AM ET

End Time: 06/03/2025 - 2:00 PM ET

Type: Code Upgrade

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

vCenter Impacted: DEN2-CUSTOMER VC01

Description: OTAVA® engineers will be patching and rebooting vCenter(s) and ESXi hosts.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 3, 09:11 EDT

Indianapolis (IN1) - CloudStore Emergency Reboot - 6/3/25

Completed - The scheduled maintenance has been completed.
Jun 3, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:00 EDT

Scheduled - Start Time: 6/3/25 - 1:00 PM EDT

End Time: 6/3/25 - 2:00 PM EDT

Service Impacting: Yes

Description: OTAVA® Engineers have identified an issue affecting stability of CloudStore and will be performing an emergency reboot of the nodes.

Estimated Downtime: 30 minutes

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jun 3, 12:32 EDT

PHX1-CUSTOMER VC01 vCenter Patching to 7.0 U3v and ESXi host patching to 7.0 U3sv for 06/03/2025

Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 EDT

Scheduled - Start Time: 06/03/2025 - 5:00 AM EDT

End Time: 06/03/2025 - 9:00 AM EDT

Service Impacting: Low

vCenter Impacted: PHX1-CUSTOMER VC01

Description: OTAVA® engineers will be patching and rebooting vCenter(s) and ESXi hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 07:00 EDT

DEN1-CUSTOMER VC02 vCenter Patching to 7.0 U3v and ESXi host patching to 7.0 U3sv for 06/03/2025

Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 EDT

Scheduled - Start Time: 06/03/2025 - 3:00 AM EDT

End Time: 06/03/2025 - 6:00 AM EDT

Service Impacting: Low

vCenter Impacted: DEN1-CUSTOMER VC02

Description: OTAVA® engineers will be patching and rebooting vCenter(s) and ESXi hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational. The ESXi hosts will be upgraded one host at a time.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 06:57 EDT

Jun 2, 2025

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

Ann Arbor 2 (AA2) Data Center Generator Inspections - 5/30/25

Completed - The scheduled maintenance has been completed.
May 30, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 EDT

Scheduled - Start Time: 5/30/25 - 8:00 AM ET
End Time: 5/30/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be performing routine maintenance on the backup generators at the Ann Arbor data center.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
May 15, 14:40 EDT

IN1 patching vCenter to 7.0 U3v and ESXi to 7.0 U3sv - 05/30/2025

Completed - The scheduled maintenance has been completed.
May 30, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 03:00 EDT

Scheduled - Start Time: 05/30/2025 - 3:00 AM EDT

End Time: 05/30/2025 - 8:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts and the vCenter.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 23, 10:02 EDT

May 29, 2025

Las Vegas (NV1) OTAVA® DRaaS powered by Zerto Maintenance - 5/29/25

Completed - The scheduled maintenance has been completed.
May 29, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 EDT

Scheduled - Start Time: 5/29/25 - 9:00 AM ET

End Time: 5/29/25 - 3:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Fail-over to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Las Vegas (NV1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 14:16 EDT

Indianapolis (IN1) OTAVA® Backup for Microsoft 365 (VBO) Critical Maintenance - 5/29/25

Completed - The scheduled maintenance has been completed.
May 29, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 EDT

Scheduled - Start Time: 5/29/25 - 10:00 AM ET

End Time: 5/29/25 - 11:00 AM ET

Service Impacting: Yes - Services will be unavailable periodically during the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to make configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 27, 16:13 EDT

May 28, 2025

Indianapolis (IN1) and Mid-Michigan (MM1) OTAVA® DRaaS powered by Zerto Upgrade - 5/28/25

Completed - The scheduled maintenance has been completed.
May 28, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 EDT

Scheduled - Start Time: 5/28/25 - 9:00 AM ET

End Time: 5/28/25 - 3:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Indianapolis (IN1) and Mid-Michigan (MM1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 20, 19:44 EDT

Otava® Cloud Backup Infrastructure Patching - May 2025 (5/28/2025)

Completed - The scheduled maintenance has been completed.
May 28, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 EDT

Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 5/28/2025 at 02:00 AM ET.
End Time: 5/28/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 20, 10:43 EDT

May 27, 2025

Ann Arbor 2 (AA2) Data Center Generator Load Bank Testing - 5/27/25

Completed - The scheduled maintenance has been completed.
May 27, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 EDT

Scheduled - Start Time: 5/27/25 - 8:00 AM ET
End Time: 5/27/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be performing load bank testing on the backup generators at the Ann Arbor data center.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3
May 15, 11:47 EDT

Austin (AU1) and Las Vegas (NV1) OTAVA® DRaaS powered by Zerto Upgrade - 5/27/25

Completed - The scheduled maintenance has been completed.
May 27, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 EDT

Scheduled - Start Time: 5/27/25 - 9:00 AM ET

End Time: 5/27/25 - 3:00 PM ET

Type: Code Upgrade

Service Impacting: Yes. Failover to the site being upgraded will be unavailable for the duration of the maintenance window.

Description: OTAVA Engineers will be performing code version upgrades to our DRaaS powered by Zerto infrastructure in Austin (AU1) and Las Vegas (NV1).

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 20, 19:47 EDT

Mid-Michigan (MM1) Network Maintenance - 5/27/25

Completed - The scheduled maintenance has been completed.
May 27, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:00 EDT

Scheduled - Start Time: 5/27/25 - 2:00 AM ET

End Time: 5/27/25 - 6:00 AM ET

Type: Routing configuration changes

Service Impacting: Yes - Internet path changes could cause a short period of packet loss (up to 5 seconds).

Description: OTAVA® network engineers will be performing routing configuration changes to introduce a new circuit.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
May 21, 15:33 EDT

Related

Scheduled Maintenance

ESXi Host patching to 7.0 U3sv for DAL1-Customer vCenter - 06/12/2025 Jun 12, 2025 03:00-05:00 EDT

Mid-Michigan (MM1) Semi Annual Fire Systems Preventative Maintenance Notification - 6/12/2025 - 6/13/2025 Jun 12, 2025 08:00 - Jun 13, 2025 12:00 EDT

Patching CW Automate VMs in Denver DEN1 vCenter - Jun 2025 (6/13/2025) Jun 13, 2025 02:00-08:00 EDT

OTMonitor Collectors Server Patching - Jun 2025 (6/16/2025) Jun 16, 2025 02:00-10:00 EDT

Patching CW Automate VMs in Denver DEN1 vCenter - June 2025 (6/16/2025) Jun 16, 2025 09:00-15:00 EDT

OCC and OCB Infrastructure Patching - Dallas - Jun 2025 (6/17/2025) Jun 17, 2025 02:00-14:00 EDT

OCC and OCB Infrastructure Patching - Phoenix - Jun 2025 (6/18/2025) Jun 18, 2025 02:00-14:00 EDT

WSUS Server Maintenance - Jun 2025 (6/18/2025) Jun 18, 2025 02:00-09:00 EDT

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER Jun 2025 (6/24/2025) Jun 24, 2025 02:00-14:00 EDT

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - Jun 2025 (6/25/2025) Jun 25, 2025 02:00-14:00 EDT

Otava® Cloud Backup Infrastructure Patching - Jun 2025 (6/26/25) Jun 26, 2025 02:00-14:00 EDT

Past Incidents

ESXi Host patching to 7.0 U3sv for DAL1-Customer vCenter - 06/12/2025 Jun `12`, `2025` `03:00`-`05:00` EDT

Mid-Michigan (MM1) Semi Annual Fire Systems Preventative Maintenance Notification - 6/12/2025 - 6/13/2025 Jun `12`, `2025` `08:00` - Jun `13`, `2025` `12:00` EDT

Patching CW Automate VMs in Denver DEN1 vCenter - Jun 2025 (6/13/2025) Jun `13`, `2025` `02:00`-`08:00` EDT

OTMonitor Collectors Server Patching - Jun 2025 (6/16/2025) Jun `16`, `2025` `02:00`-`10:00` EDT

Patching CW Automate VMs in Denver DEN1 vCenter - June 2025 (6/16/2025) Jun `16`, `2025` `09:00`-`15:00` EDT

OCC and OCB Infrastructure Patching - Dallas - Jun 2025 (6/17/2025) Jun `17`, `2025` `02:00`-`14:00` EDT

OCC and OCB Infrastructure Patching - Phoenix - Jun 2025 (6/18/2025) Jun `18`, `2025` `02:00`-`14:00` EDT

WSUS Server Maintenance - Jun 2025 (6/18/2025) Jun `18`, `2025` `02:00`-`09:00` EDT

OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER Jun 2025 (6/24/2025) Jun `24`, `2025` `02:00`-`14:00` EDT

Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - Jun 2025 (6/25/2025) Jun `25`, `2025` `02:00`-`14:00` EDT

Otava® Cloud Backup Infrastructure Patching - Jun 2025 (6/26/25) Jun `26`, `2025` `02:00`-`14:00` EDT