All Systems Operational

Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MA3 - Manchester, UK Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.67 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
OTPortal (portal.otava.com) Operational
OTAVA Support Phone System Operational
Operations Control Portal (OCP) Operational
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
99.44 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AU-PUBVC3 Patching ESXi hosts to 7.0 U3s - 31/03/2025 Mar 31, 2025 02:00-10:00 EDT

Start Time: 31/03/2025 - 2:00 AM EDT


End Time: 31/03/2025 - 9:00 AM EDT


Service Impacting: Low

vCenter Impacted: AU-PUBVC3

Description: OTAVA® engineers will be patching and rebooting vCenter.

The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 12, 2025 - 11:25 EDT

ESXi Host patching for AU-VCSA GEN3 to 7.0 U3s - 03/31/2025 Mar 31, 2025 02:00-10:00 EDT

Start Time: 03/31/2025 - 2:00 AM EDT


End Time: 03/31/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: AU-VCSA GEN3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 06:10 EDT

ESXi Host patching for LV-VCSA GEN3 to 7.0 U3S - 04/1/2025 Apr 1, 2025 02:00-10:00 EDT

Start Time: 04/1/2025 - 2:00 AM EDT


End Time: 04/1/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: LV-VCSA GEN3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 06:23 EDT

IN1-HdaaS ESXi patching to 7.0 U3s - 4/1/2025 Apr 1, 2025 02:00-07:00 EDT

Start Time: 4/1/2025 - 2:00 AM EDT


End Time: 4/1/2025 -7:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-HdaaS

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
IN1 - Indianapolis, IN - Core Infrastructure
Posted on Mar 24, 2025 - 07:51 EDT

ESXi Host patching for AU-VCSA GEN3 to 7.0 U3S - 04/1/2025 Apr 1, 2025 02:00-10:00 EDT

Start Time: 04/1/2025 - 2:00 AM EDT


End Time: 04/1/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: AU-VCSA GEN3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 06:11 EDT

ESXi Host patching for DAL-CUSTOMER VC01 vCenter to 7.0 U3s - 4/2/2025 Apr 2, 2025 02:00-07:00 EDT

Start Time: 4/2/2025 - 2:00 AM EDT


End Time: 4/2/2025 -7:00 AM EDT


Service Impacting: Low

vCenter Impacted: DAL-CUSTOMER VC01

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
PHX1 - Phoenix, AZ - OTAVA Shared Cloud
Posted on Apr 02, 2025 - 02:00 EDT

ESXi Host patching for PHX1-CUSTOMER VC01 vCenter to 7.0 U3s - 4/2/2025 Apr 2, 2025 02:00-07:00 EDT

Start Time: 4/2/2025 - 2:00 AM EDT


End Time: 4/2/2025 -7:00 AM EDT


Service Impacting: Low

vCenter Impacted: PHX1-CUSTOMER VC01

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 07:22 EDT

ESXi Host patching for PHX1-CUSTOMER VC02 vCenter to 7.0 U3s - 4/2/2025 Apr 2, 2025 02:00-07:00 EDT

Start Time: 4/2/2025 - 2:00 AM EDT


End Time: 4/2/2025 -7:00 AM EDT


Service Impacting: Low

vCenter Impacted: PHX1-CUSTOMER VC02

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 07:28 EDT

ESXi Host patching for MM-CORE and MM-G2 to 7.0 U3s - 04/02/2025 Apr 2, 2025 03:00-18:00 EDT

Start Time: 04/02/2025 - 3:00 AM EDT


End Time: 04/02/2025 - 4:00 PM EDT


Service Impacting: Low

vCenter Impacted: MM-CORE, MM-G2

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 14:40 EDT

IN1-VCSA Gen 3 ESXi Patching to 7.0 U3s - 4/3/2025 Apr 3, 2025 02:00-10:00 EDT

Start Time: 4/3/2025- 2:00 AM EDT


End Time: 4/3/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-VCSA Gen 3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 24, 2025 - 07:58 EDT

IN1-vCenter-App-01 ESXi Host patching to 7.0 U3s - 04/03/2025 Apr 3, 2025 02:00-10:00 EDT

Start Time: 04/03/2025 - 2:00 AM EDT


End Time: 04/03/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-vCenter-App-01

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 27, 2025 - 11:15 EDT

VMware Tools Update to 12.5.1 for MM-VCSA Gen 3 vCenter Apr 3, 2025 03:00-04:00 EDT

Start Time: 04/03/2025 - 3:00 AM EDT


End Time: 04/03/2025 - 4:00 AM EDT


Service Impacting: Low

vCenter Impacted: MM-VCSA Gen 3

Description: OTAVA® engineers will be updating the VMware Tools to 12.5.1 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 27, 2025 - 10:57 EDT

VMware Tools Update to 12.5.1 for AU-PUBVC2 vCenter Apr 3, 2025 03:00-04:00 EDT

Start Time: 04/03/2025 - 3:00 AM EDT


End Time: 04/03/2025 - 4:00 AM EDT


Service Impacting: Low

vCenter Impacted: AU-PUBVC2

Description: OTAVA® engineers will be updating the VMware Tools to 12.5.1 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 27, 2025 - 10:53 EDT

VMware Tools Update to 12.5.1 for LV-PUBVC3 vCenter Apr 3, 2025 03:00-04:00 EDT

Start Time: 04/03/2025 - 3:00 AM EDT


End Time: 04/03/2025 - 4:00 AM EDT


Service Impacting: Low

vCenter Impacted: LV-PUBVC3

Description: OTAVA® engineers will be updating the VMware Tools to 12.5.1 to remediate bypass vulnerability.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 27, 2025 - 10:55 EDT

Mid-Michigan (MM) Data Center HVAC Semi-annual Preventative Maintenance - 04/07/2025 - 04/09/2025 Apr 7, 2025 08:00 - Apr 8, 2025 16:00 EDT

Start Time: 04/07/2025 - 8:00 AM ET

End Time: 04/09/2025 - 5:00 PM ET

Type: Routine HVAC Maintenance

Description: OTAVA® vendors will be conducting routine HVAC maintenance.

Service Impacting: No - Due to the redundant nature of the design, no impact is expected

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 25, 2025 - 14:55 EDT

Denver (DEN1) Annual Generator Inspection - 4/10/25 Apr 10, 2025 10:00-19:00 EDT

Denver (DEN1) Annual Generator Inspection - 4/10/25

Start Time: 4/10/25 - 10:00 AM ET

End Time: 4/10/25 - 7:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors will be conducting routine maintenance on the backup generator.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 21, 2025 - 13:14 EDT

Indianapolis (IN1) Annual UPS Preventative Maintenance - 4/11/25 Apr 11, 2025 08:00-17:00 EDT

Indianapolis (IN1) Annual UPS Preventative Maintenance - 4/11/25

Start Time: 4/11/25 - 8:00 AM ET

End Time: 4/11/25 - 5:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® vendors with be conducting routine preventative maintenance on the UPS system.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Mar 28, 2025 - 08:39 EDT
Mar 29, 2025

No incidents reported today.

Mar 28, 2025
ESXi Host patching for Main Denver Customer vCenter to 7.0 U3s - 03/28/2025
Completed - The scheduled maintenance has been completed.
Mar 28, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:00 EDT
Scheduled - Start Time: 03/28/2025 - 4:00 AM EDT

End Time: 03/28/2025 - 5:30 PM EDT

Service Impacting: Low

vCenter Impacted: Main Denver Customer vCenter

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 21, 08:45 EDT
Networking configuration changes on NIT542586 - 123Net 10G DIA - Flint, MI
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:01 EDT
Scheduled - Start Time: 3/28/2025 - 4:00AM ET

End Time: 3/28/2025 - 6:00AM ET

Type: Network configuration changes

Service Impacting: No

Description: OTAVA® engineers will be performing networking changes on the NIT542586 - 123Net 10G DIA - Flint, MI circuit at MM Datacenter. No impact expected.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 28, 03:41 EDT
Mar 27, 2025
OTAVA® Encore Portal maintenance - 3/27/2025
Completed - The scheduled maintenance has been completed.
Mar 27, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:30 EDT
Scheduled - OTAVA® Encore Portal.

Start Time: 3/27/2025 at 8:30am ET
End Time: 3/27/2025 at 11:30am ET

Type: Scheduled Maintenance.

Service Impacting: Yes, Intermittent throughout the maintenance window.

Description: OTAVA® Platform Development Team is establishing a maintenance window to perform application updates on our OTAVA® Encore Portal.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 21, 12:50 EDT
ESXi Host patching for IN1-CORE & IN1-vCenter-app-01 to 7.0 U3s - 03/27/2025
Completed - The scheduled maintenance has been completed.
Mar 27, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 EDT
Scheduled - Start Time: 03/27/2025 - 4:00 AM EDT


End Time: 03/27/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-CORE & IN1-vCenter-app-01

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 19, 10:47 EDT
Mar 26, 2025
ESXi Host patching for IN1-CORE & IN1-vCenter-app-01 to 7.0 U3s - 03/26/2025
Completed - The scheduled maintenance has been completed.
Mar 26, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 EDT
Scheduled - Start Time: 03/26/2025 - 4:00 AM EDT


End Time: 03/26/2025 - 11:00 AM EDT


Service Impacting: Low

vCenter Impacted: IN1-CORE & IN1-vCenter-app

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 19, 10:43 EDT
Mar 25, 2025
Phoenix (PHX1) DRaaS powered by VMware SSL Certificate Replacement - 3/25/25
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT
Scheduled - Start: 3/25/25 – 9:00 AM ET

End: 3/25/25 – 11:00 AM ET

Type: Scheduled

Service Impacting: Yes - Replication between OTAVA® Cloud sites will be unavailable for a few minutes while the certificate is replaced.

Description: OTAVA Engineers will be replacing the SSL certificate on the Phoenix Gen3 DRaaS-by-VMWare site. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Gen3 Cloud sites while the new certificates are applied.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 19, 08:54 EDT
ESXi Host patching for MM-VCSA Gen 3 to 7.0 U3s - 03/25/2025
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 25, 08:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:02 EDT
Scheduled - Start Time: 03/25/2025 - 4:00 AM EDT


End Time: 03/25/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: MM-VCSA Gen 3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 18, 11:40 EDT
ESXi Host patching for LV-PUBVC3 to 7.0 U3s - 03/25/2025
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 EDT
Scheduled - Start Time: 03/25/2025 - 4:00 AM EDT


End Time: 03/25/2025 - 10:00 AM EDT


Service Impacting: Low

vCenter Impacted: LV-PUBVC3

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 18, 11:42 EDT
Updating ESXi hosts to 7.0 U3s for AU-PUBVC2 - 03/25/2025
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:01 EDT
Update - Start Time: 03/25/2025 - 3:00 AM EDT


End Time: 03/25/2025 - 6:00 AM EDT

Service Impacting: Low

vCenter Impacted: AU-PUBVC2

Description: OTAVA® engineers will be patching and rebooting ESXi hosts.

Estimated Downtime: The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 12, 05:36 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 12, 05:29 EDT
Indianapolis (IN1) OTAVA Shared Cloud NSX Maintenance - 3/25/25
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 EDT
Scheduled - Start Time: 3/25/25 - 2:00 AM ET

End Time: 3/25/25 - 6:00 AM ET

Service Impacting: Yes - Periods of network interruption throughout the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform NSX configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 18, 11:33 EDT
Denver (DEN1), Denver (DEN2), and Phoenix (PHX1) Network Maintenance - 3/24/25
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 EDT
Scheduled - Start Time: 3/24/25 - 8:00 PM ET

End Time: 3/24/25 - 11:59 PM ET

Type: Configuration Changes

Service Impacting: Low - Possible periods of network interruption throughout the maintenance window.

Description: OTAVA® engineers are establishing a maintenance window to perform configuration changes on our routing infrastructure.

If during this time you need assistance, please contact support. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 22, 22:02 EDT
Mar 24, 2025
Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 3/24/2025
Completed - The scheduled maintenance has been completed.
Mar 24, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 EDT
Scheduled - Denver (DEN1) Semi Annual Fire Systems Preventative Maintenance Notification - 3/24/2025

Start Time: 3/24/25 - 10:00 AM ET

End Time: 3/24/25 - 7:00 PM ET

Type: Routine

Service Impacting: No - Due to the redundant nature of the design, no impact is expected.

Description: OTAVA® engineers, along with vendor engineers, will be conducting routine Fire System maintenance.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 7, 11:28 EST
Indianapolis (IN1) OTAVA Cloudstore Service Interruption - 3/20/25
Resolved - This incident has been resolved.
Mar 24, 11:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 02:42 EDT
Investigating - OTAVA® engineers are investigating a possible interruption to IN1 Cloudstore services. We are actively working toward a resolution. OTAVA will provide updates as they become available.
Mar 20, 16:18 EDT
Indianapolis (IN1) and Las Vegas (NV1) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 2/19/25
Resolved - This incident has been resolved.
Mar 24, 11:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 10:30 EST
Investigating - OTAVA® and vendor engineers are investigating an issue with IN1 and LV VSPC. Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run.
Feb 19, 14:07 EST
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Austin (AU1) OTAVA Shared Cloud Certificate Renewal - 3/21/25
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:00 EDT
Scheduled - Austin (AU1) OTAVA Shared Cloud Certificate Renewal - 3/21/25

Start Time: 3/21/25 - 1:00 PM ET

End Time: 3/21/25 - 2:00 PM ET

Service Impacting: Yes - Customers connected to the OTAVA® Cloud management portal may need to re-authenticate.

Description: OTAVA engineers are scheduling a maintenance window to update the SSL certificates on the OTAVA Cloud portal. Individual nodes will be removed from the load balancer and updated one at a time to minimize disruption. Services will remain available, but you may need to reauthenticate.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
OTAVA®
Mar 17, 11:39 EDT
OCC and OCB Infrastructure Patching - Dallas March 2025 (03/21/2025)
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/21/2025 at 02:00 AM ET.
End Time: 03/21/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Feb 26, 05:27 EST
Mar 20, 2025
Mid-Michigan (MM1) OTAVA Shared Cloud Certificate Renewal - 3/20/25
Completed - The scheduled maintenance has been completed.
Mar 20, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 EDT
Scheduled - Start Time: 3/20/25 - 1:00 PM ET

End Time: 3/20/25 - 2:00 PM ET

Service Impacting: Yes - Customers connected to the OTAVA Cloud management portal may need to re-authenticate.

Description: OTAVA® engineers are scheduling a maintenance window to update the SSL certificates on the OTAVA Cloud portal. Individual nodes will be removed from the load balancer and updated one at a time to minimize disruption. Services will remain available, but you may need to reauthenticate.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 17, 11:49 EDT
OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER March 2025 (3/20/2025)
Completed - The scheduled maintenance has been completed.
Mar 20, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/20/2025 at 02:00 AM ET.
End Time: 03/20/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Feb 26, 05:03 EST
Indianapolis (IN1) OTAVA Cloudstore Service Interruption - 3/20/25
Resolved - This incident has been resolved.
Mar 20, 10:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 10:03 EDT
Investigating - OTAVA® engineers are investigating a possible interruption to IN1 Cloudstore services. We are actively working toward a resolution. OTAVA will provide updates as they become available.
Mar 20, 08:42 EDT
Mar 19, 2025
Indianapolis (IN1) OTAVA Cloudstore Service Interruption - 3/19/25
Resolved - This incident has been resolved.
Mar 19, 19:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 16:40 EDT
Investigating - OTAVA® engineers are investigating a possible interruption to IN1 Cloudstore services. We are actively working toward a resolution. OTAVA will provide updates as they become available.
Mar 19, 10:30 EDT
Las Vegas (NV1) OTAVA Shared Cloud Certificate Renewal - 3/19/25
Completed - The scheduled maintenance has been completed.
Mar 19, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 EDT
Scheduled - Start Time: 3/19/25 - 1:00 PM ET

End Time: 3/19/25 - 2:00 PM ET

Service Impacting: Yes - Customers connected to the OTAVA Cloud management portal may need to re-authenticate.

Description: OTAVA® engineers are scheduling a maintenance window to update the SSL certificates on the OTAVA Cloud portal. Individual nodes will be removed from the load balancer and updated one at a time to minimize disruption. Services will remain available, but you may need to reauthenticate.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 17, 11:47 EDT
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - March 2025 (03/19/2025)
Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :

AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/19/2025 at 02:00 AM ET.
End Time: 03/19/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Feb 26, 06:33 EST
Mar 18, 2025
OTAVA® VMWare Horizon View (apps.otava.com) Critical Maintenance - 3/18/25
Completed - The certificate has been updated, you may now access the system as normal.
Mar 18, 19:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 EDT
Scheduled - Start Time: 3/18/25 - 7:00 PM ET

End Time: 3/18/25 - 8:00 PM ET

Type: Critical Maintenance

Service Impacting: Low - Currently connected users may be disconnected and required to reconnect.

Description: OTAVA® engineers will be updating the SSL Certificate for apps.otava.com.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 18, 15:22 EDT
Indianapolis (IN1) OTAVA Shared Cloud Certificate Renewal - 3/18/25
Completed - The scheduled maintenance has been completed.
Mar 18, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:00 EDT
Scheduled - Start Time: 3/18/25 - 1:00 PM ET

End Time: 3/18/25 - 2:00 PM ET

Service Impacting: Yes - Customers connected to the OTAVA Cloud management portal may need to re-authenticate.

Description: OTAVA® engineers are scheduling a maintenance window to update the SSL certificates on the OTAVA Cloud portal. Individual nodes will be removed from the load balancer and updated one at a time to minimize disruption. Services will remain available, but you may need to reauthenticate.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 17, 11:44 EDT
Otava® Cloud Backup Infrastructure Patching - March 2025 (03/18/2025)
Completed - The scheduled maintenance has been completed.
Mar 18, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 03/18/2025 at 02:00 AM ET.
End Time: 03/18/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Feb 26, 05:46 EST
Denver (DEN1) DRaaS powered by VMware SSL Certificate Replacement - 3/18/25
Completed - The scheduled maintenance has been completed.
Mar 18, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 EDT
Scheduled - Start: 3/18/25 – 9:00 AM ET

End: 3/18/25 – 11:00 AM ET

Type: Scheduled

Service Impacting: Yes - Replication between OTAVA® Cloud sites will be unavailable for a few minutes while the certificate is replaced.

Description: OTAVA Engineers will be replacing the SSL certificate on the Denver Gen3 DRaaS-by-VMWare site. During the maintenance, DRaaS replication will briefly be paused between other OTAVA Gen3 Cloud sites while the new certificates are applied.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Mar 12, 15:50 EDT
Mar 17, 2025
OTMonitor Collectors Server Patching - March 2025 ( 03/17/2025 )
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 03/17/2025 at 02:00 AM ET.
End Time : 03/17/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Feb 26, 08:05 EST
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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