Denver (DEN1) DRaaS powered by Veeam (OCC) Service Degraded - 7/22/25
Investigating - OTAVA® and vendor engineers are still investigating issues with cloud connect backups.
Jul 30, 2025 - 14:42 EDT
Update - OTAVA engineers are investigating issues with cloud connect backups.
Jul 25, 2025 - 16:29 EDT
Update - OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If the job is persistently failing customers may need to initiate an active full manually.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 24, 2025 - 16:28 EDT
Monitoring - OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date.

If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 22, 2025 - 15:37 EDT
Uptime over the past 90 days. View historical uptime.
AA2 - Ann Arbor, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
AU1 - Austin, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DAL1 - Dallas, TX Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN1 - Denver, CO Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMWare Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA SD-WAN Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
DEN2 - Denver, CO Operational
90 days ago
100.0 % uptime
Today
OTAVA Shared Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Private Cloud Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloudstore Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by VMWare Operational
90 days ago
100.0 % uptime
Today
DRaaS powered by Veeam (OCC) Operational
90 days ago
100.0 % uptime
Today
OTAVA Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Backup for Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Server Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Endpoint Protection Operational
90 days ago
100.0 % uptime
Today
OTAVA SIEM Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed Vulnerability Scanning Operational
90 days ago
100.0 % uptime
Today
OTAVA Managed WAF Operational
90 days ago
100.0 % uptime
Today
OTAVA SD-WAN Operational
90 days ago
100.0 % uptime
Today
OTAVA Enterprise VDI Operational
90 days ago
100.0 % uptime
Today
OTAVA Monitoring Operational
90 days ago
100.0 % uptime
Today
Data Center Networking Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Backbone Operational
90 days ago
100.0 % uptime
Today
IN1 - Indianapolis, IN Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA DaaS Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MD1 - Metro Detroit, MI Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
Backup for Microsoft 365 Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
MM1 - Flint, MI (Mid-Michigan) Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
DPaaS powered by Actifio Operational
OT Backup - Avamar Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
NV1 - Las Vegas, NV Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
DRaaS powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
DPaaS powered by Actifio Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Enterprise VDI Operational
OTAVA Monitoring Operational
Colocation Services (Power, Cooling) Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
PHX1 - Phoenix, AZ Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by VMware Operational
DRaaS Powered by Veeam (OCC) Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Colocation Services (Power, Cooling) Operational
VA4 - Ashburn, VA Operational
OTAVA Shared Cloud Operational
OTAVA Private Cloud Operational
OTAVA Cloudstore Operational
DRaaS powered by Zerto Operational
DRaaS powered by VMware Operational
OTAVA Cloud Backup Operational
Backup for Microsoft 365 Operational
OTAVA Managed Server Protection Operational
OTAVA Managed Endpoint Protection Operational
OTAVA Enterprise VDI Operational
OTAVA SIEM Operational
OTAVA Managed Vulnerability Scanning Operational
OTAVA Managed WAF Operational
OTAVA Monitoring Operational
Data Center Networking Infrastructure Operational
Internet Backbone Operational
Client Services Operational
90 days ago
99.82 % uptime
Today
OTAVA Support Portal (support.otava.com) Operational
Encore (portal.otava.com) Operational
90 days ago
99.29 % uptime
Today
OTAVA Support Phone System Operational
Spotlight - Operations Control Portal (OCP) Operational
90 days ago
100.0 % uptime
Today
OTAVA Partner Portal (partner.otava.com) Operational
VMware Horizon View (apps.otava.com) Operational
OTAVA Website (otava.com) Operational
OTAVA Managed Endpoint Operational
OTAVA® Encore Portal Operational
90 days ago
100.0 % uptime
Today
OTAVA® Spotlight Portal Operational
90 days ago
100.0 % uptime
Today
VMware White Label Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Indianapolis (IN1) OTAVA® Shared Cloud NSX Critical Maintenance - 8/21/25 Aug 21, 2025 23:59 - Aug 22, 2025 01:00 EDT

Start Time: 8/21/25 - 11:59 PM ET

End Time: 8/22/25 - 1:00 AM ET

Type: NSX Configuration Change

Service Impacting: Low - Due to the redundant design, no impact is expected.

Description: OTAVA engineers are establishing a maintenance window to perform a critical configuration change on the NSX edge nodes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 21, 2025 - 13:32 EDT

Las Vegas (NV1) OTAVA® Shared Cloud Maintenance - 08/22/25 Aug 22, 2025 05:00-08:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 19, 2025 - 15:13 EDT
In progress - This maintenance has been rescheduled to Friday 8/22/25.
Aug 19, 2025 - 15:12 EDT
Scheduled - Start Time: 08/22/25 - 5:00 AM ET

End Time: 08/22/25 - 8:00 AM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to perform NSX configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 18, 2025 - 09:55 EDT

Indianapolis (IN1) Annual Fire System Preventative Maintenance - 8/22/25 Aug 22, 2025 08:00-17:00 EDT

Indianapolis (IN1) Annual Fire System Preventative Maintenance - 8/22/25
Start Time: 8/22/25 - 8:00 AM ET
End Time: 8/22/25- 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine preventative maintenance on the IN1 fire systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 04, 2025 - 12:32 EDT

Indianapolis (IN1) Data Center Generator Inspection and Load Bank Testing - 8/25/25 Aug 25, 2025 08:00 - Aug 26, 2025 17:00 EDT

Indianapolis (IN1) Data Center Generator Inspection and Load Bank Testing - 8/25/25
Start Time: 8/25/25 - 8:00 AM ET
End Time: 8/26/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine generator inspection and load bank testing.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 13, 2025 - 10:09 EDT

Denver (DEN1 to DEN2) OTAVA® DRaaS Powered by Veeam (OCC) Migration - 8/25/25 - ACTION REQUIRED Aug 25, 2025 10:00-19:00 EDT

Start Time: 8/25/25 - 10:00 AM ET

End Time: 8/25/25 - 7:00 PM ET

Type: Migration

Service Impacting: Yes - Jobs will need to be stopped to perform the Provider Gateway change. Jobs should run as normal prior to and after the change.

Description: OTAVA® engineers will be migrating DEN1 Cloud Connect customers to DEN2. You should have taken the following actions:

In order to prepare for OTAVA’s migration to our new Denver data center, we are requesting all OTAVA Denver Cloud Connect customers re-point their service provider to the following: backup-den2.otava.com
This should be done as a new provider, and will use the existing credentials. The process is as follows:
Disable all jobs associated with the Service Provider
Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com
Change the service provider to backup-den2.otava.com with the same credentials that were already applied
Once it finishes the refresh of the provider, go back to Home > Jobs
Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data
Test by running a job and/or restoring
If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 13, 2025 - 12:23 EDT

Otava® Cloud Backup Infrastructure Patching - Aug 2025 (8/28/2025) Aug 28, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 8/28/2025 at 02:00 AM ET.
End Time: 8/28/2025 at 02:00 PM ET.

Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 30, 2025 - 11:24 EDT

IN1 Fortigate firewall upgrade - 08/28/2025 Aug 28, 2025 02:00-06:00 EDT

Start Time: 08/28/2025 - 2AM EDT

End Time: 08/28/2025 - 6AM EDT

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls at IN1 to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 20, 2025 - 09:38 EDT

Otava® DRaaS powered by Veeam and Service Provider Console Infrastructure Patching - Aug 2025 (9/2/2025) Sep 2, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our Otava® DRaaS powered by Veeam (OCC) & Backup for Microsoft 365 & Service Provider Console (VSPC) infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 9/2/2025 at 02:00 AM ET.
End Time: 9/2/2025 at 02:00 PM ET.

Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 30, 2025 - 11:16 EDT

Denver (DEN1) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - Aug 2025 (9/3/2025) Sep 3, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 9/3/2025 at 02:00 AM ET.
End Time: 9/3/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 30, 2025 - 10:18 EDT

Denver (DEN2) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - Aug 2025 (9/3/2025) Sep 3, 2025 02:00-14:00 EDT

Otava® engineers are establishing a maintenance window to perform patching on our OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 9/3/2025 at 02:00 AM ET.
End Time: 9/3/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Jul 30, 2025 - 10:16 EDT

LV - ESXi Host Patching for 09/09/2025 Sep 9, 2025 03:00-08:00 EDT

Start Time: 09/09/2025 - 3:00 AM EDT
End Time: 09/09/2025 - 8:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Aug 11, 2025 - 07:02 EDT
Aug 21, 2025

No incidents reported today.

Aug 20, 2025
Dallas (DAL1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - Aug 2025 (8/20/2025)
Completed - The scheduled maintenance has been completed.
Aug 20, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup (OCB) and DRaaS powered by VEEAM (OCC) infrastructure.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 8/20/2025 at 02:00 AM ET.
End Time: 8/20/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 30, 10:58 EDT
WSUS Server Maintenance - Aug 2025 (8/20/2025)
Completed - The scheduled maintenance has been completed.
Aug 20, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 02:01 EDT
Scheduled - Start Time: 8/20/2025 - 02:00AM EDT
End Time: 8/20/2025 - 09:00AM EDT

Type: SQL Database Server Maintenance

Service Impacting: Yes

Description: Otava® engineers are establishing a maintenance window to install updates on the SQL server. Clients will be unable to download/apply windows updates provided by Otava® during this window.

Estimated Downtime: Services will be unavailable for up to 30 minutes while the server reboots. There will be two reboots during this maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 30, 11:30 EDT
Firewall upgrade in Austin Datacenter - 8/20/2025
Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 02:02 EDT
Scheduled - Start Time: 8/20/2025 - 2AM EDT

End Time: 8/20/2025 - 6 AM EDT

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls at Austin Datacenter to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 6, 08:58 EDT
Aug 19, 2025
IN1 ESXi Host Patching for 08/19/2025
Completed - The scheduled maintenance has been completed.
Aug 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:00 EDT
Scheduled - Start Time: 08/19/2025 - 3:00 AM EDT


End Time: 08/19/2025 - 3:00 PM EDT


Service Impacting: Low


Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 12, 06:04 EDT
Phoenix (PHX1) OTAVA® Cloud Backup and DRaaS powered by VEEAM Infrastructure Patching - Aug 2025 (8/19/2025)
Completed - The scheduled maintenance has been completed.
Aug 19, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup (OCB), DRaaS powered by VEEAM (OCC) and Backup for Microsoft 365 Infrastructure Patching.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 8/19/2025 at 02:00 AM ET.
End Time: 8/19/2025 at 02:00 PM ET.

Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.

We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.

Estimated Downtime: Intermittently throughout the maintenance window

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 30, 10:54 EDT
Aug 18, 2025
OTMonitor Collectors Server Patching - Aug 2025 (8/18/2025)
Completed - The scheduled maintenance has been completed.
Aug 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 EDT
Scheduled - OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.

Start Time : 8/18/2025 at 02:00 AM ET.
End Time : 8/18/2025 at 10:00 AM ET.

Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 30, 11:27 EDT
Las Vegas (NV1) Firewall Maintenance - 8/18/2025
Completed - The scheduled maintenance has been completed.
Aug 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:01 EDT
Scheduled - Start Time: 8/18/2025 - 2AM EDT

End Time: 8/18/2025 - 6 AM EDT

Type: Critical Firmware Upgrade

Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.

Description: OTAVA® network engineers will be upgrading the firewalls at Las Vegas Datacenter to remediate a critical CVE. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 6, 08:56 EDT
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
Austin (AU1) OTAVA® Shared Cloud NSX Critical Maintenance - 8/15/25
Completed - The scheduled maintenance has been completed.
Aug 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:00 EDT
Scheduled - Start Time: 8/15/25 - 5:00 AM ET

End Time: 8/15/25 - 8:00 AM ET

Service Impacting: Low - No impact expected due to redundant design.

Description: OTAVA® engineers are establishing a maintenance window to perform NSX configuration changes.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 14, 12:56 EDT
Aug 14, 2025
Encore (portal.otava.com) Service Unavailable - 8/8/25
Resolved - This incident has been resolved.
Aug 14, 15:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 09:12 EDT
Investigating - OTAVA® engineers are currently investigating a service degradation with Encore (portal.otava.com) affecting client access. Updates will be posted as they become available.
Aug 8, 08:55 EDT
MM ESXi Host Patching for 08/14/2025
Completed - The scheduled maintenance has been completed.
Aug 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 EDT
Scheduled - Start Time: 08/14/2025 - 3:00 AM EDT


End Time: 08/14/2025 - 8:00 AM EDT


Service Impacting: Low


Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 4, 07:38 EDT
DEN1 - VMs Patching in Denver vCenter - Aug 2025 (8/14/2025)
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 02:00 EDT
Scheduled - Otava® engineers are establishing a maintenance window to perform patching in Denver DEN1 vCenter.

These patches are required in order to continue to provide a secure and compliant environment.

Start Time: 8/14/2025 at 02:00 AM ET.
End Time: 8/14/2025 at 08:00 AM ET.

Service Impacting: Yes, interruptions to the CW Automate might be expected.

Estimated Downtime: Intermittently throughout the maintenance window.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 30, 09:38 EDT
Aug 13, 2025
MM ESXi Host Patching for 08/13/2025
Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 EDT
Scheduled - Start Time: 08/13/2025 - 3:00 AM EDT


End Time: 08/13/2025 - 1:00 PM EDT


Service Impacting: Low


Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 4, 07:36 EDT
Aug 12, 2025
Austin (AU1) OTAVA® Cloud Backup (OCB) Critical Maintenance - 8/12/25
Completed - The scheduled maintenance has been completed.
Aug 12, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 EDT
Scheduled - Start Time: 8/12/25 - 6:00 PM ET

End Time: 8/12/25 - 7:00 PM ET

Type: Critical Configuration Changes

Service Impacting: Yes - Intermittently throughout the maintenance window

Description: OTAVA® engineers are establishing a maintenance window to perform critical configuration changes. Backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 12, 17:09 EDT
Aug 11, 2025
DEN2 vCenter and ESXi Host Patching for 08/11/2025
Completed - The scheduled maintenance has been completed.
Aug 11, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 EDT
Scheduled - Start Time: 08/11/2025 - 6:00 AM EDT


End Time: 08/11/2025 - 11:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: While access to the vCenter interface and VM management will be temporarily inaccessible (up to 120 minutes), all virtual machines and related resources will remain online and fully operational.
The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 4, 08:09 EDT
MM ESXi Host Patching for 8/11/2025
Completed - The scheduled maintenance has been completed.
Aug 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 EDT
Scheduled - Start Time: 8/11/2025 - 3:00 AM EDT


End Time: 8/11/2025 - 8:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 4, 03:04 EDT
IN1 ESXi Host Patching for 08/11/2025
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 EDT
Scheduled - Start Time: 08/11/2025 - 3:00 AM EDT


End Time: 08/11/2025 - 7:00 AM EDT


Service Impacting: Low


Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 4, 07:43 EDT
LV ESXi Host Patching for 8/11/2025
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 1, 17:29 EDT
Scheduled - Start Time: 8/11/2025 - 2:00 AM EDT
End Time: 8/11/2025 - 7:00 AM EDT


Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 1, 17:28 EDT
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
LV - ESXi Host Patching for 08/08/2025
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 1, 17:36 EDT
Scheduled - Start Time: 08/08/2025 - 2:00 AM EDT
End Time: 08/08/2025 - 10:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 8, 02:00 EDT
Encore (portal.otava.com) Service Degraded - 7/22/25
Resolved - This incident has been resolved.
Aug 8, 08:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 13:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 11:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 16:34 EDT
Update - OTAVA® engineers have identified the issue and are working to implement a patch to resolve the issue.
Jul 30, 09:30 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 10:16 EDT
Identified - OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.
Jul 22, 17:13 EDT
IN1 ESXi Host Patching for 08/08/2025
Completed - The scheduled maintenance has been completed.
Aug 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:01 EDT
Scheduled - Start Time: 08/08/2025 - 2:00 AM EDT
End Time: 08/08/2025 - 4:00 AM EDT

Service Impacting: Low

Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Aug 8, 02:00 EDT
Aug 7, 2025
AU ESXi Host Patching for 08/07/2025
Completed - The scheduled maintenance has been completed.
Aug 7, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:00 EDT
Scheduled - Start Time: 08/07/2025 - 3:00 AM EDT


End Time: 08/07/2025 - 9:00 AM EDT


Service Impacting: Low


Description: OTAVA® engineers will be patching and rebooting ESXi Hosts.

Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be upgraded one host at a time. This will not impact the management or availability of your running VMs.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Jul 31, 09:59 EDT
Denver (DEN1 to DEN2) OTAVA® DRaaS Powered by Veeam (OCC) Migration Preparation - ACTION REQUIRED
Completed - The scheduled maintenance has been completed.
Aug 7, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:30 EDT
Scheduled - THIS IS A PREEMPTIVE NOTICE: SCHEDULED MIGRATION IS NOT UNTIL AUGUST 25th 2025

In order to prepare for OTAVA’s migration to our new Denver data center, we are requesting all OTAVA Denver Cloud Connect customers re-point their service provider to the following: backup-den2.otava.com

This should be done as a new provider, and will use the existing credentials. The process is as follows:
1. Disable all jobs associated with the Service Provider
2. Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com
3. Change the service provider to backup-den2.otava.com with the same credentials that were already applied
4. Once it finishes the refresh of the provider, go back to Home > Jobs
5. Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data
6. Test by running a job and/or restoring

If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

THIS IS A PREEMPTIVE NOTICE: SCHEDULED MIGRATION IS NOT UNTIL AUGUST 25th 2025
Jul 28, 08:27 EDT
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