Update - OTAVA and vendor engineers are still investigating a fix for this issue.
Nov 25, 2025 - 11:56 EST
Nov 25, 2025 - 11:56 EST
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 15:08 EST
Nov 20, 2025 - 15:08 EST
Update - OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor.
If you have any questions or concerns, please contact us by logging into https://support.otava.com
or calling 877-740-5028, option 3.
Nov 20, 2025 - 15:08 EST
If you have any questions or concerns, please contact us by logging into https://support.otava.com
or calling 877-740-5028, option 3.
Nov 20, 2025 - 15:08 EST
Identified - Start Time : 11/20/25 - 2:00 PM ET
End Time : 11/20/25 - 3:00 PM ET
Type: Critical reboot
Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window.
Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 20, 2025 - 11:41 EST
End Time : 11/20/25 - 3:00 PM ET
Type: Critical reboot
Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window.
Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 20, 2025 - 11:41 EST
Update - We are continuing to monitor for any further issues.
Oct 31, 2025 - 16:34 EDT
Oct 31, 2025 - 16:34 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 2025 - 16:34 EDT
Oct 31, 2025 - 16:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 31, 2025 - 11:29 EDT
Oct 31, 2025 - 11:29 EDT
Investigating - Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability.
Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses.
If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
Oct 31, 2025 - 11:26 EDT
Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses.
If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
Oct 31, 2025 - 11:26 EDT
AA2 - Ann Arbor, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
AU1 - Austin, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DAL1 - Dallas, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN1 - Denver, CO
Under Maintenance
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Under Maintenance
OTAVA Cloud Backup
Under Maintenance
Backup for Microsoft 365
Under Maintenance
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN2 - Denver, CO
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
IN1 - Indianapolis, IN
Major Outage
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Major Outage
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA DaaS
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MD1 - Metro Detroit, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
NV1 - Las Vegas, NV
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
PHX1 - Phoenix, AZ
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS Powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Colocation Services (Power, Cooling)
Operational
VA4 - Ashburn, VA
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA Enterprise VDI
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Client Services
Operational
OTAVA Support Portal (support.otava.com)
Operational
Encore (portal.otava.com)
Operational
OTAVA Support Phone System
Operational
Spotlight - Operations Control Portal (OCP)
Operational
OTAVA Partner Portal (partner.otava.com)
Operational
VMware Horizon View (apps.otava.com)
Operational
OTAVA Website (otava.com)
Operational
OTAVA Managed Endpoint
Operational
OTAVA® Encore Portal
Operational
OTAVA® Spotlight Portal
Operational
VMware White Label
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Mid-Michigan (MM1) Data Center Electrical Systems Thermal Scans - 12/01/25 Dec 1, 2025 08:00-17:00 EST
Mid-Michigan (MM1) Data Center Electrical Systems Thermal Scans - 12/01/25
Start Time: 12/01/25 - 8:00 AM ET
End Time: 12/01/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 24, 2025 - 12:18 EST
Start Time: 12/01/25 - 8:00 AM ET
End Time: 12/01/25 - 5:00 PM ET
Type: Routine
Service Impacting: No - Due to the redundant nature of the design, no impact is expected.
Description: OTAVA® vendors will be conducting routine Thermal Scans of data center electrical systems.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 24, 2025 - 12:18 EST
Austin (AU1) OTAVA® VMware Tools Update - 12/2/2025 Dec 2, 2025 03:00-09:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 10:12 EST
Nov 28, 2025 - 10:12 EST
Scheduled -
Start Time: 12/2/2025 - 3:00 AM EDT
End Time: 12/2/2025 - 9:00 AM EDT
Service Impacting: Low
vCenter Impacted: AU-PUBVC3
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 25, 2025 - 10:04 EST
End Time: 12/2/2025 - 9:00 AM EDT
Service Impacting: Low
vCenter Impacted: AU-PUBVC3
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 25, 2025 - 10:04 EST
Indianapolis (IN1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/3/25 Dec 3, 2025 08:00-15:00 EST
Start Time : 12/3/25 - 8:00 AM ET
End Time : 12/3/25 - 3:00 PM ET
Type: Code Version Upgrade
Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.
Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 25, 2025 - 16:18 EST
End Time : 12/3/25 - 3:00 PM ET
Type: Code Version Upgrade
Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.
Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 25, 2025 - 16:18 EST
Austin (AU1) and Las Vegas (NV1) OTAVA® VMware Tools Update - 12/4/2025 Dec 4, 2025 02:00-06:00 EST
Start Time: 12/4/2025 - 2:00 AM EDT
End Time: 12/4/2025 - 6:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 09:28 EST
End Time: 12/4/2025 - 6:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 09:28 EST
Indianapolis (IN1) OTAVA® VMware Tools Update Maintenance - 12/4/2025 Dec 4, 2025 03:00-07:00 EST
Start Time: 12/4/2025 - 3:00 AM EDT
End Time: 12/4/2025 - 7:00 AM EDT
Type: Upgrade
Service Impacting: Low
vCenter Impacted: Indianapolis Shared Cloud
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 09:56 EST
End Time: 12/4/2025 - 7:00 AM EDT
Type: Upgrade
Service Impacting: Low
vCenter Impacted: Indianapolis Shared Cloud
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 09:56 EST
Mid-Michigan (MM1) OTAVA® Shared Cloud DRaaS powered by Zerto Upgrade – 12/4/25 Dec 4, 2025 09:00-16:00 EST
Start Time : 12/4/25 - 9:00 AM ET
End Time : 12/4/25 - 4:00 PM ET
Type: Code Version Upgrade
Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.
Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 25, 2025 - 16:19 EST
End Time : 12/4/25 - 4:00 PM ET
Type: Code Version Upgrade
Service Impacting: Yes – Although there is no interruption to production VMs, new DRaaS checkpoints will not be taken while the Zerto Virtual Manager (ZVM) is unavailable/being upgraded. Data will continue to replicate to DR site.
Description: OTAVA infrastructure engineers will be performing a DRaaS powered by Zerto code upgrade. A server reboot is required to restore stability. This maintenance is necessary to ensure proper functionality and reliability of DRaaS operations.
If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 25, 2025 - 16:19 EST
Mid-Michigan (MM) OTAVA® VMware Tools Update - 12/5/2025 Dec 5, 2025 02:00-04:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 10:05 EST
Nov 28, 2025 - 10:05 EST
Scheduled -
Start Time: 12/5/2025 - 2:00 AM EDT
End Time: 12/5/2025 - 4:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 03:50 EST
End Time: 12/5/2025 - 4:00 AM EDT
Service Impacting: Low
Description: OTAVA® engineers will be updating the VMware Tools to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be updated one host at a time. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 03:50 EST
Denver (DEN2) Firewall Upgrade - 12/09/2025 Dec 9, 2025 03:00-06:00 EST
Start Time: 12/09/2025 - 03:00AM ET
End Time: 12/09/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 03:30 EST
End Time: 12/09/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 03:30 EST
Denver (DEN2) Firewall Upgrade - 12/10/2025 Dec 10, 2025 03:00-06:00 EST
Start Time: 12/10/2025 - 03:00 AM ET
End Time: 12/10/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 03:34 EST
End Time: 12/10/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Denver. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Nov 27, 2025 - 03:34 EST
Mid-Michigan (MM) OTAVA® VMware Tools Update Maintenance - 12/10/2025 Dec 10, 2025 03:00-07:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 10:34 EST
Nov 28, 2025 - 10:34 EST
Scheduled -
Scheduled
Start Time: 12/10/2025 - 3:00 AM EDT
End Time: 12/10/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: MM-CORE & MM-G2
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 10:30 EST
Start Time: 12/10/2025 - 3:00 AM EDT
End Time: 12/10/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: MM-CORE & MM-G2
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 10:30 EST
Phoenix (PHX1) Firewall Upgrade - 12/11/2025 Dec 11, 2025 03:00-06:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 27, 2025 - 03:36 EST
Nov 27, 2025 - 03:36 EST
Scheduled -
Start Time: 12/11/2025 - 03:00 AM ET
End Time: 12/11/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Phoenix. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 2025 - 03:37 EST
End Time: 12/11/2025 - 06:00 AM ET
Type: Critical Firmware Upgrade
Service Impacting: Yes - Up to 5 seconds of packet loss while HA firewalls fail-over. Stand-alone firewalls will be down while the firewall reboots.
Description: OTAVA® network engineers will be upgrading the firewalls in Phoenix. The upgrade is a one-step code upgrade that will cause the firewalls in the HA stack to fail-over one time during the upgrade resulting in a few moments of packet-loss. Stand-alone firewalls will be down while the firewall reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 27, 2025 - 03:37 EST
Indianapolis (IN1) OTAVA® VMware Tools Update Maintenance - 12/11/2025 Dec 11, 2025 03:00-07:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 28, 2025 - 10:35 EST
Nov 28, 2025 - 10:35 EST
Scheduled -
Scheduled
Start Time: 12/11/2025 - 3:00 AM EDT
End Time: 12/11/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: MM-CORE & MM-G2
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 10:30 EST
Start Time: 12/11/2025 - 3:00 AM EDT
End Time: 12/11/2025 - 7:00 AM EDT
Service Impacting: Low
vCenter Impacted: MM-CORE & MM-G2
Description: OTAVA® engineers will be updating the VMware Tools to 13.0.5 to remediate bypass vulnerability.
Estimated Downtime: Access to the vCenter interface will be accessible. The ESXi hosts will be also updated. This will not impact the management or availability of your running VMs.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Nov 28, 2025 - 10:30 EST