All Systems Operational
AU1 - Austin, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
NV1 - Las Vegas, NV
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
DPaaS powered by Actifio
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
IN1 - Indianapolis, IN
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA DaaS
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MM1 - Flint, MI (Mid-Michigan)
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
DPaaS powered by Actifio
Operational
OT Backup - Avamar
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MD1 - Metro Detroit, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
AA2 - Ann Arbor, MI
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Colocation Services (Power, Cooling)
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
VA4 - Ashburn, VA
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by Zerto
Operational
DRaaS powered by VMware
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA Enterprise VDI
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
MA3 - Manchester, UK
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DEN1 - Denver, CO
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMWare
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA SD-WAN
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
DAL1 - Dallas, TX
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Enterprise VDI
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
PHX1 - Phoenix, AZ
Operational
OTAVA Shared Cloud
Operational
OTAVA Private Cloud
Operational
OTAVA Cloudstore
Operational
DRaaS powered by VMware
Operational
DRaaS Powered by Veeam (OCC)
Operational
OTAVA Cloud Backup
Operational
Backup for Microsoft 365
Operational
OTAVA Managed Server Protection
Operational
OTAVA Managed Endpoint Protection
Operational
OTAVA SIEM
Operational
OTAVA Managed Vulnerability Scanning
Operational
OTAVA Managed WAF
Operational
OTAVA Monitoring
Operational
Data Center Networking Infrastructure
Operational
Internet Backbone
Operational
Colocation Services (Power, Cooling)
Operational
Client Services
Operational
OTAVA Support Portal (support.otava.com)
Operational
OTPortal (portal.otava.com)
Operational
OTAVA Support Phone System
Operational
Operations Control Portal (OCP)
Operational
OTAVA Partner Portal (partner.otava.com)
Operational
VMware Horizon View (apps.otava.com)
Operational
OTAVA Website (otava.com)
Operational
OTAVA Managed Endpoint
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Las Vegas (NV1) Network Infrastructure Maintenance - Nightly 5/13/24 through 5/17/24
May 15, 2024 23:00 - May 16, 2024 05:00 EDT
Start Time: 5/15/24 - 11:00 PM ET
End Time: 5/16/24- 5:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 12:13 EDT
End Time: 5/16/24- 5:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 12:13 EDT
Metro Detroit (MD1) Data Center Electrical System Generator Inspection and Load Bank Testing- 5/16/24-5/17/24
May 16, 2024 08:00 - May 17, 2024 17:00 EDT
Start Time: 5/16/24 - 8:00 AM ET
End Time: 5/17/24 - 5:00 PM ET
Type: Annual Major Generator Inspection and Load Bank Testing
Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at MD1. During the maintenance, Otava will load test each generator one at a time and perform preventative maintenance inspections.
Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems
Posted on May 14, 2024 - 14:00 EDT
End Time: 5/17/24 - 5:00 PM ET
Type: Annual Major Generator Inspection and Load Bank Testing
Description: OTAVA® and vendor engineers will be performing routine maintenance on the backup generators at MD1. During the maintenance, Otava will load test each generator one at a time and perform preventative maintenance inspections.
Estimated Downtime: No impact expected If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
MD1 - Metro Detroit, MI - Building Systems
Posted on May 14, 2024 - 14:00 EDT
Las Vegas (NV1) Network Infrastructure Maintenance - Nightly 5/13/24 through 5/17/24
May 16, 2024 23:00 - May 17, 2024 05:00 EDT
Start Time: 5/16/24 - 11:00 PM ET
End Time: 5/17/24- 5:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 12:15 EDT
End Time: 5/17/24- 5:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 12:15 EDT
Patching CW Automate VMs in Denver DEN1 vCenter - May 2024 (05/17/2024)
May 17, 2024 02:00-08:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on the CW Automate VMs in Denver DEN1 vCenter.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/17/2024 at 02:00 AM ET.
End Time: 05/17/2024 at 08:00 AM ET.
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 07:42 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/17/2024 at 02:00 AM ET.
End Time: 05/17/2024 at 08:00 AM ET.
Service Impacting: Yes, interruptions to the CW Automate might be expected.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 07:42 EDT
OTMonitor Collectors Server Patching - May 2024 (05/20/2024)
May 20, 2024 02:00-10:00 EDT
OTAVA® engineers will be performing server patching on collectors for OTMonitor, for compliance and security reasons.
Start Time : 05/20/2024 at 02:00 AM ET.
End Time : 05/20/2024 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:35 EDT
Start Time : 05/20/2024 at 02:00 AM ET.
End Time : 05/20/2024 at 10:00 AM ET.
Service Impacting: Yes - OTMonitor might not collect monitoring data for up to 1 hour as the system upgrades and reboots.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:35 EDT
Austin (AU1) Network Infrastructure Maintenance - Nightly 5/20/24 through 5/24/24
May 20, 2024 21:00 - May 21, 2024 03:00 EDT
Start Time: 5/20/24 - 9:00 PM ET
End Time: 5/21/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:33 EDT
End Time: 5/21/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:33 EDT
OCC, OCB & Server Provider Console (VSPC) Infrastructure Patching - DENVER May 2024 (05/21/2024)
May 21, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC), Otava® Cloud Backup (OCB) & Server provider Console infrastructure at our following data center location: DEN1-Denver.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/21/2024 at 02:00 AM ET.
End Time: 05/21/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:15 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/21/2024 at 02:00 AM ET.
End Time: 05/21/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:15 EDT
Austin (AU1) Network Infrastructure Maintenance - Nightly 5/20/24 through 5/24/24
May 21, 2024 21:00 - May 22, 2024 03:00 EDT
Start Time: 5/21/24 - 9:00 PM ET
End Time: 5/22/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:35 EDT
End Time: 5/22/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:35 EDT
OCC and OCB Infrastructure Patching - Phoenix May 2024 (05/22/2024)
May 22, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: PHX1-Phoenix.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/22/2024 at 02:00 AM ET.
End Time: 05/22/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:28 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/22/2024 at 02:00 AM ET.
End Time: 05/22/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:28 EDT
Austin (AU1) Network Infrastructure Maintenance - Nightly 5/20/24 through 5/24/24
May 22, 2024 19:00 - May 23, 2024 01:00 EDT
Start Time: 5/22/24 - 9:00 PM ET
End Time: 5/23/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:37 EDT
End Time: 5/23/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:37 EDT
OCC and OCB Infrastructure Patching - Dallas May 2024 (05/23/2024)
May 23, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect (OCC) and Otava® Cloud Backup (OCB) infrastructure at our following data center location: DAL1-Dallas.
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/23/2024 at 02:00 AM ET.
End Time: 05/23/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:31 EDT
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/23/2024 at 02:00 AM ET.
End Time: 05/23/2024 at 02:00 PM ET.
Service Impacting: Yes
OCB: All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
OCC: Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 26, 2024 - 08:31 EDT
Austin (AU1) Network Infrastructure Maintenance - Nightly 5/20/24 through 5/24/24
May 23, 2024 19:00 - May 24, 2024 01:00 EDT
Start Time: 5/23/24 - 9:00 PM ET
End Time: 5/24/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:39 EDT
End Time: 5/24/24- 3:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 13:39 EDT
Ashburn (VA4) Network Infrastructure Maintenance - Nightly 5/27/24 through 5/29/24
May 27, 2024 20:00 - May 28, 2024 02:00 EDT
Start Time: 5/27/24 - 8:00 PM ET
End Time: 5/28/24- 2:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 14:10 EDT
End Time: 5/28/24- 2:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 14:10 EDT
Otava® Cloud Connect & Service Provider Console (VSPC) Infrastructure Patching - May 2024 (05/28/2024)
May 28, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Connect infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/28/2024 at 02:00 AM ET.
End Time: 05/28/2024 at 02:00 PM ET.
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:35 EDT
AU1-Austin
NV1-Las Vegas
IN1-Indianapolis
MM1-Flint
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/28/2024 at 02:00 AM ET.
End Time: 05/28/2024 at 02:00 PM ET.
Service Impacting: Yes - Agent and Backup Server-based jobs, both for backup and restore operations, will not function until the completion of the maintenance window. MS365 jobs may stop or fail during the maintenance but backup jobs will resume once the maintenance is complete.
Clients will not be able to access the VSPC to manage or review backup jobs or services during the maintenance.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:35 EDT
Ashburn (VA4) Network Infrastructure Maintenance - Nightly 5/27/24 through 5/29/24
May 28, 2024 20:00 - May 29, 2024 02:00 EDT
Start Time: 5/28/24 - 8:00 PM ET
End Time: 5/29/24- 2:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 14:12 EDT
End Time: 5/29/24- 2:00 AM ET
Type: Software Upgrade
Service Impacting: Minimal - There may be ~2 second period of packet loss or latency variations while the traffic is failed over to backup paths.
Description: OTAVA® network engineers will be upgrading software on the switching infrastructure. The switches will be taken out of service for production traffic as they are upgraded, so no significant interruption to network connectivity is expected.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 23, 2024 - 14:12 EDT
Otava® Cloud Backup Infrastructure Patching - May 2024 (05/29/2024)
May 29, 2024 02:00-14:00 EDT
Otava® engineers are establishing a maintenance window to perform patching on our Otava® Cloud Backup infrastructure at our following data center locations :
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/29/2024 at 02:00 AM ET.
End Time: 05/29/2024 at 02:00 PM ET.
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:38 EDT
AU1-Austin
NV1-Las Vegas
MA3 - Manchester
IN1-Indianapolis
MM1-Flint
VA4 - Ashburn
These patches are required in order to continue to provide a secure and compliant environment.
Start Time: 05/29/2024 at 02:00 AM ET.
End Time: 05/29/2024 at 02:00 PM ET.
Service Impacting: Yes - All backup jobs will be temporarily paused until the completion of the maintenance window. Running backup jobs may fail or be cancelled, new jobs may not start until the maintenance is complete.
We will kindly ask you to check your backup jobs and restart them if needed once the maintenance window is complete.
Estimated Downtime: Intermittently throughout the maintenance window.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:38 EDT
Austin(AU1), Las Vegas(NV1), Indianapolis(IN1), Genesee County(MM1), ASHBURN (VA4) - ZVM Patching & Restart May 2024 (05/30/2024)
May 30, 2024 02:00-07:00 EDT
Maintenance: Zerto Virtual Manager (ZVM) Patching & Restart
Maintenance Classification: Scheduled
Start Time: 05/30/2024 at 02:00 AM ET.
End Time: 05/30/2024 at 07:00 AM ET.
Type: Scheduled maintenance
Service Impacting: Yes
Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.
This notification is establishing a regular scheduled patching and the restart of the ZVM.
During the period of the maintenance the following will be true:
· Replication for your protected systems will NOT be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:41 EDT
Maintenance Classification: Scheduled
Start Time: 05/30/2024 at 02:00 AM ET.
End Time: 05/30/2024 at 07:00 AM ET.
Type: Scheduled maintenance
Service Impacting: Yes
Description: Otava® will be performing a scheduled patching & restart to the Zerto Virtual Manager (ZVM) server.
This notification is establishing a regular scheduled patching and the restart of the ZVM.
During the period of the maintenance the following will be true:
· Replication for your protected systems will NOT be impacted.
· Partial access to the Zerto user interface will not be available during this time period, however, because we will only be performing the maintenance on one ZVM at a time, an emergency DR failover is still possible.
· If during this time you need assistance with a DR failover, please contact support.
Estimated Downtime: During the maintenance period access to the Zerto user interface will be unavailable for an estimated 3 Hours. Replication will NOT be impacted by this event.
If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Posted on Apr 29, 2024 - 06:41 EDT